Service Representative Customer

********@*****.******** com Westport, KY, Barkow *0077, US +1-502-***-****

WORK HISTORY

Order Management Retail Cross Channel Customer Service Representative at GE Appliances, a Haier CO.

**/**** - 09/2023 (1 year)

Responsibilities: Placing business partners appliance orders. Taking inbound and making outbound phone calls to business partners and cross functional teams on a daily basis. Managing and growing assigned retail accounts. Working independently and cross functionally for business partner resolution. Coached and mentoring new employees,

Contract CORE Customer Service Representative at GE Appliances, a Haier Co.

10/2018 - 05/2022 (4 years)

Responsibilities: Taking inbound and making outbound calls to business partners and to cross functional teams on a daily basis. Placing orders for business partners over the phone or via email. Working independently or cross functionally to resolve business partner matters. Coaching and mentoring new employees. Working closely with Area Sales Managers and cross functional teams on a daily basis.

Direct Sales Contract Area Sales Msanager at The General Electric Company 01/2009 - 10/2018 (10 years)

Responsibilities: Managing and growing multimillion dollar sales territory in the North Central territory. Working closely on a daily basis with field area sales managers on shared account responsibilities to discuss and implement sales growth on shared accounts. Pricing negotiation for new construction and renovation projects on a daily basis. Working independently and cross functionally to resolve business partners matters. Top sales producer in 2010-2011. Coaching and mentoring new employees. Telesales Retail Area Sales Manager at The General Electric Company 01/2006 - 12/2008 (3 years)

Responsibilities: Managing and growing multimillion dollar Retail Sales Territory in the NE and Mid-East territory. Training small independent retailers on New Product Introduction. Working closely with business partners on a daily basis on flooring programs to maintain retail programs. Daily strategic planning with field area sales managers on shared account responsibilities. Upselling products for a better return on investment for business partners. Coaching and mentoring new employees. Top Sales producer 2007-2008.

Lighting Area Sales Manager at The General Electric Company 05/2005 - 12/2005 (1 year)

Responsibilities: Managing and growing Lighting sales in the South Central Territory. Working closely with pricing administrator on a daily basis to negotiate pricing for large lighting distributors. Placing orders for lighting distributors on a daily basis. Working closely on a daily basis with field area sales managers to discuss and implement growth strategies. Government Sales Co-Op at The General Electric Company 05/2003 - 05/2005 (2 years)

Responsibilities: General clerical duties, placing orders for public housing authorities over the phone or email. Cold calling public housing authorities on a daily basis to grow sales. Backing up area sales managers when traveling for business to maintain flow or business. EDUCATION

Sullivan University

Graduated 2005

Bachelor's Degree in Business Administration and Management

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