Property Management On-Site
Resume:
Jennie Bauzo Garcia
Brooklyn, NY 11221
E-Mail ***********@***.***
SUMMARY OF QUALIFICATIONS
** ***** ** ******** ********** experience which includes 13 years in a supervisory role.
Responsible for a housing portfolio consisting of 2400 + units consisting of Multi-Family & Senior 202 HUD.
Responsible for overseeing the day-to-day operations of properties, including but not limited to the enforcement of leases in addition to all applicable U.S. Department of HUD regulations and pursuant to the code of Federal References.
Conducted formal site and apartment inspections in compliance with established standard operating policies and procedures.
Maintenance for building grounds, and on-site equipment.
Identified property maintenance requirements, solicited and reviewed bids from contractors and negotiated maintenance contracts.
Self- motivated and highly organized professional skilled in orchestrating tasks and details to achieve building goals.
A dedicated team player, committed to providing high-quality support and excellent problem-solving skills.
PROFESSIONAL EXPERIENCE
2024 – Present NYCHA
Compliance Manager
Supervise Compliance Specialists, assign caseloads, and lead staff meetings to ensure operational efficiency.
Oversee recruitment, training, performance evaluations, and disciplinary actions.
Ensure compliance with program regulations and internal policies.
Respond to and resolve escalated complaints and inquiries from applicants, tenants, landlords, and partner agencies.
Prepare detailed reports with findings and actionable recommendations.
Manage reasonable accommodation requests and process voucher extensions and payment adjustments.
Identify and report system issues; recommend process improvements.
Handle sensitive and confidential documentation with discretion.
Track and respond to hotline calls; maintain accurate records of communications.
Interview applicants, request pertinent documents, and assess eligibility for Tenant-Based, VASH, Project-Based, and RAD Project-Based vouchers.
Conduct sex offender and criminal background checks, as well as other necessary verifications (e.g., WMS, HUD EIV, former and existing tenant search, SAVE).
Provide comprehensive briefings to Project-Based applicants about the program.
Review Eligibility SR and case files to ensure the accuracy of information and completeness of required documentation.
Complete related verification searches.
Respond to emails, Information requests and correspondences accurately and in a timely manner.
Establish effective working relationships with internal and external customers.
Perform related duties as assigned.
2019 – 2024 RiseBoro Community Partnership
Associate Director of Housing Operations & Facilities
Orchestrated the re-structuring of entire Property Management Portfolio including new positions, responsibilities, building assignments and reporting structures.
At various phases of Development and Construction worked closely with those departments to review and plan building designs on new acquisitions. This included attending project meetings, attending all building systems trainings, creating punch-lists with Director of Maintenance, and ensuring all building service contracts and utility accounts were in place.
Responded to elevated tenant grievances in a timely manner to include meetings.
In collaboration with the Director of Property Management provided crises management for Property Management Team during pandemic. Ensured operational services were provided to all buildings; ensured all emergencies were handled; designed and implanted safety protocols for staff and tenant communication given the limitations of having contact with residents during this period and ensured proper coverage during staff quarantines and staff vacancies.
During the on-set and height of the pandemic, March 2020 through December 2022, ensured that that the eight 202 buildings remained in HUD compliant, which included to safely and strategically conduct re-certifcations and ensured that over 22 million dollars were received in subsidies.
2015- 2019 RiseBoro Community Partnership
Assistant Director of Property Management
Assists with operations and physical maintenance program of 1800+ residential units-850+LIHTC units, 8 Senior/Assisted Living facilities, and scattered-site residential and retail properties.
Assists Director with the supervision of staff of approximately 65 employees consisting of Property Managers and maintenance workers.
Responsible for ensuring that portfolio is compliant with all applicable codes and regulations.
Ensure that tenants and home-owners receive a high level of service and are satisfied following their interactions with management staff.
Regularly inspects properties and identifies areas in need of improvement, maintains capital improvement plans for all properties.
Assists in implementation/enforcement of a preventative maintenance program throughout portfolio
Assists in implementation and execution of RiseBoro’s Sustainability Program.
Conducts regular meetings with Property Managers and maintenance workers.
Negotiates vendor contracts/proposals and monitors portfolio-wide expenditures.
Manages relations with outside Contractors, Consultants and vendors.
Reviews and approves payment requests for operational expenses.
Assists Director with Development and implementation of strategies to improve efficiencies in managing the portfolio and increasing cash flow throughout the properties.
Other duties as assigned.
2011-2015 Ridgewood-Bushwick Senior Citizens Council, Inc.
HUD 202 Supervisory Manager
Direct supervision of eight 202 buildings totaling 606 units.
Provide supervision to 6 managers and 14 maintenance staff.
Manage vendor relationships.
Oversee monthly vouchering process for funding source.
Ensure timely submission and follow up with funding source to ensure continuous payments of rental subsidies.
Oversee annual REAC and Management Review surveys for portfolio.
Assist building managers preparing for surveys and ensuring that any findings are responded to expeditiously and appropriately.
Coordinator of EIV and REAC.
Managed the annual registrations of
Managed and negotiated the Security contracts.
Monthly and annual reporting to Limited Partners.
2000-2011 Ridgewood-Bushwick Senior Citizens Council, Inc.
Property Manager
Prepared and submitted to agent, for review, all HUD documentation including vouchers, re-certifications, and other related forms in a timely manner as required by HUD.
Monitored and enforced the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases. Responsibilites included all aspects of lease administration including lease renewals.
Responded to tenant complaints, issues, and served as liaison to tenants and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
Initiate recommendation for legal action.
Supervising on-site maintenance and security staff.
In collaboration with social services coordinated holiday and other special events for residents.
Receiving of applications, maintaining waiting list.
Record Keeping, rent collection and documentation.
Rent-up of vacancies.
1/2005 –12/2006 Ridgewood-Bushwick Senior Citizens Council, Inc.
Social Service Coordinator
To enhance the seniors quality of life and to motivate and engage them to participate in recreational programs.
Completed quarterly reports as required by the Department of Youth and Community Development.
Individual case management- included determining eligibility for Medicaid, Medicare, nutrition, mental health and system navigation counseling.
Entitlements: Made referrals, completed re-certifications for Home Care, Food Stamps, and Medicaid, Access-A-Ride.
Coordinated monthly visits from community agencies and organizations to provide assistance and information regarding all available benefits and services, including public services.
Conducted visits on a daily basis, maintained case files up to date, kept daily record of events.
Supervised Youth and Work Experience Program staff.
4/1997 – 12/2000 Ridgewood-Bushwick Senior Citizens Council, Inc.
Occupancy Clerk
Assisted property managers in the day-to-day operations.
Answered phones and took messages.
Collected rent.
Delivered reports and vouchers as required by HUD
EDUCATION
Bachelors Degree – Long Island University
Sociology Major,
Psychology Minor,
Art Minor
Cum Laude
Skills
Language: Fluent in Spanish (spoken, written and reading proficiency).
Database Proficiency: Extensive experience with the Yardi and Siebel database, along with strong proficiency in MS Word, Excel, Outlook.
Housing Program Expertise: In-depth knowledge of the Housing Choice Voucher (Section 8) Program, with strong understanding of HUD regulations and compliance requirements.
Multitasking & Problem Solving: Capable of managing multiple priorities in fast-paced environments; skilled in identifying issues and implementing effective solutions.
Customer Service Excellence: Committed to delivering high-quality service with a client-focused approach; maintains professionalism in all interactions.
CERTIFICATIONS
Quadel Consulting Corporation National Leased Housing Association
Assisted Housing Manager
Department of Housing Preservation and Development of the
City of New York
Advanced Building Management Course
Low Income Housing Tax Credit Compliance - TaCCs
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