Office Administrator and Client Relationship officer
Resume:
OJURONGBE RERELOLUWA OMOTUNDE
Address: Osogbo,Osun State. Mobile: + (234) 070********
Email: *******************@*****.***
PROFILE
Dedicated and detail-oriented professional with extensive experience in client relationship management, underwriting, credit assessment, administrative support, and event coordination. Proven ability to build and maintain strong client relationships, streamline operations, and deliver high-quality service. Adept at managing multiple priorities in fast-paced environments. EXPERIENCE
Client Relationship Officer
LAW AND VISAS
October 2024 - Present
● Managed a diverse portfolio of clients, including high-profile individuals, ensuring satisfaction and retention through personalized service.
● Maintained comprehensive client records, including personal client folders, follow-up lists, and sales figures, ensuring accurate tracking and reporting.
● Delivered tailored immigration and visa solutions, addressing client-specific needs and concerns promptly and professionally.
● Resolved client issues efficiently by maintaining a personal problem log and implementing effective solutions.
● Ensure all client documentation complied with Nigerian and international immigration laws, reducing errors and improving approval rates by 96%.
Underwriting; Credit Expert
NEWEDGE FINANCE
May 2023 - October 2024
● Conducted thorough verification of customers’ personal and financial information to ensure accuracy and compliance with company standards.
● Analysed risks associated with customer applications to determine creditworthiness and assess potential liabilities.
● Evaluated customer applications to decide on approval or rejection based on established risk criteria.
● Assessed clients' background information and opinions to make informed decisions on credit applications.
Personal Assistant / Event Coordinator
3TEE EVENTS
September 2020 – September 2021
● Acted as the primary point of contact between the manager and internal/external clients, handling phone calls and managing queries effectively.
● Took dictations, prepared minutes of meetings, and managed correspondence to maintain seamless operations.
● Assisted in planning and executing events within budget and time constraints, ensuring high-quality experiences.
● Researched and negotiated with vendors to secure favorable terms and manage event resources efficiently.
● Coordinated travel and transportation logistics for internal staff, optimizing schedules and reducing costs.
Administrative Assistant
FEDERAL GOVERNMENT COLLEGE, IKIRUN
March 2019 – August 2020
● Provided comprehensive administrative assistance to the principal, managing daily operations and ensuring smooth workflow.
● Organized the principal’s calendar, scheduled meetings, and coordinated appointments with internal and external stakeholders.
● Drafted, reviewed, and managed correspondence, including official letters, memos, and reports.
● Maintained accurate records of school activities, meetings, and communications for easy reference. Skills
● Client Relationship Management
● Underwriting & Credit Analysis
● Administrative Support
● Event Planning & Coordination
● Process Optimization
● Problem-Solving & Decision-Making
● Communication & Interpersonal Skills
● Proficient in MS Office (Word, Excel,
Powerpoint)
EDUCATION
University of Ilorin, Kwara State, Nigeria
Bachelor of Arts in History and International Studies, 2022 REFERENCES
Mr. Bello C. Olukayode
Principal Executive Officer II
University of Ilorin, Ilorin, Nigeria +234(0)
Mr Olatunde Adeshina
Federal ministry of education (ADE)
+234(0) 806-***-****
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