Customer Service Regional Sales

EVERLYNE NJERI MWENDE

SUMMARY

Everlyne Njeri Mwende is a result-driven commerce graduate specializing in Finance and extensive experience in sales, customer service, and account management. Proven ability to lead teams to exceed sales targets, deliver exceptional customer experience and manage accounts efficiently. Skilled in blending financial expertise with strategic planning to drive business growth and improve operational efficiency. Strong interpersonal and leadership abilities, with a commitment to achieving organizational goals while fostering positive client relationships . WORK EXPERIENCE

03/2019 - 03/2020

Developed and maintained positive relationships with clients in assigned sales territories. Organized regular sales meetings, trained sales team, provided comprehensive updates on market trends, competitor analysis and new product developments. Managed a team of 30 regional sales representatives and consistently achieved high sales targets with an increase of 40 percent.

Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.

Maintained accurate sales records of sales activities, customer interactions and transactions in CRM systems

Sales Team Leader, Vilcom Networks Limited 05/2021 - 10/2024 Customer Service Representative, ONQ Kenya

Managed escalations and maintained strong relationships with customers. Responded to customer call requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Provided product and service support, guiding customers on how to use a service. Assisted customers in placing orders, tracking shipments, and addressing any concerns related to deliveries.

04/2020 - 04/2021

SKILLS

+254********* *****************@*****.*** Kenya Handled day-to-day accounting processes to drive financial accuracy. Maintained accurate and up-to-date records of all financial transactions. Gathered financial information, prepared documents, and closed books. Reconciled accounts and reviewed expense data, net worth, and assets. Managed payrolls, ensuring employees were paid accurately and on time. Accountant, Thika Animal Feeds

Customer service, Microsoft Office suite(Word, Excel, outlook), Leadership, Communication skills, Time management, Administrative skills(CRM tools). Microsoft office suite with Distinction 01/2012 - 01/2013 Shalom Technical Training Institute

Bachelor of Commerce Egerton University 05/2014- 06/2018 Majored in Finance

Virtual assistant 05/2023 - 05/2023

Virtual Assistant School and Ajira Programme

EDUCATION

Kenya Certificate of Secondary Education 03/2008 -12/2012 Mathaithi Secondary School

REFEREE

Emily Koech

Human Resource Manager

Tel: 254-***-******

Vilcom Networks Limited

*****.*****@******.***

Jude Steve

Manager

Tel no: 073*******

ONQ Kenya

***********@*****.***

Mary Kamau

Accountant

Tel no: 073*******

Thika Animal Feeds