Data Entry Customer Service

Valerie Lauretta

Streamwood, IL 630-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in service delivery and account management. Proven ability to multitask, resolve issues, and build strong relationships with clients to drive satisfaction and business growth. Strong communicator with a commitment to maintaining high standards of customer care and confidentiality.

KEY SKILLS

Customer Needs Analysis

Account Management & Retention

Creative Problem Solving

Conflict Resolution & Issue Management

Data Entry & Management

Attention to Detail & Accuracy

Professionalism Under Pressure

PROFESSIONAL EXPERIENCE

Account Manager / Data Entry Specialist

DQS Inc. October 2022 – Present

Maintain a high level of customer satisfaction while addressing client needs in a fast-paced environment.

Manage the full cycle of purchase and sales orders, ensuring accuracy and timely completion.

Efficiently handle a high volume of email correspondence, prioritizing and resolving issues promptly.

Transfer and maintain customer data across various platforms, ensuring data integrity.

Managed the full lifecycle of purchase orders (POs) from initiation to completion, ensuring accuracy and timely processing of all orders.

Reviewed and approved invoices for payment in accordance with company policies and budget constraints, maintaining accurate financial records.

Utilized ERP systems to generate POs, track purchases, and reconcile invoices, ensuring smooth order-to-payment cycles.

Managed and tracked work orders from initiation to completion, ensuring accurate documentation and timely processing.

Reviewed and verified invoice accuracy, matching with purchase orders, contracts, and receipts to ensure compliance and eliminate discrepancies.

Customer Service Representative

Lands' End (Remote) July 2021 – August 2022

Delivered exceptional customer service with a focus on proactive solutions and satisfaction.

Resolved product and service issues by understanding customer concerns, identifying root causes, and providing tailored solutions.

Demonstrated strong communication and problem-solving skills in a fast-paced, remote environment.

Customer Service Representative Team Lead

Vincent Benjamin / Arizona Department of Health (Remote) December 2020 – June 2021

Led a team in providing comprehensive support to internal and external customers.

Effectively managed and resolved customer complaints, ensuring timely solutions and maintaining high levels of service.

Trained and mentored junior staff, contributing to improved team performance and efficiency.

Concierge

Westbrook Assisted Living September 2019 – April 2020

Provided concierge services to guests and residents, ensuring a positive experience.

Communicated policies and procedures to promote safety and confidence among visitors and staff.

Developed and maintained a comprehensive concierge book, offering visitors access to relevant local information.

Utilized Microsoft Excel to generate daily, weekly, and monthly reports.

Fraud Operations Specialist

JP Morgan Chase Card Services September 2005 – April 2006

Analyzed data to identify fraudulent activity, ensuring timely response to minimize customer impact.

Contacted customers directly to inform them of fraud-related issues, providing clear solutions and next steps.

Delivered excellent customer service through empathetic communication and quick resolution of issues.

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, Outlook)

Data Entry Systems

CRM Platforms

ERP Platforms

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