Human Resource Employee Relations

Ms. Butch Mercado

Angeles City, Pampanga Philippines 2009

linkedin.com/ in/butch-mercado-83a09622a

Email:*************@*****.***

Mobile: +639*********

EDUCATION

Bachelor of Science in Business Administration Major in Marketing Management Holy Angel University

April 2009

WORK EXPERIENCE

Seajet International Forwarders Inc.,

San Fernando, Pampanga Philippines 2000

May 2018- October 2024

Operations-Documentations Manager

My role as an Operations Documentation Manager, organizing and updating operational documents, ensuring compliance with regulations, improving document processes, training staff, coordinating with teams, checking document quality, managing risks, and creating reports.

Import and Export Officer

I’m responsible for coordinating and managing the movement of goods across borders, ensuring compliance with customs regulations, and handling documentation for international trade.

Clients Sales Officer 6yrs

My role here involves building relationships with clients, understanding their needs, and promoting products or services to meet their requirements.

Cargo Containers Monitoring

I’m monitoring cargo containers involves tracking, inspecting, and ensuring the safe and timely transport of goods.

Customer Sales Services Officer

My role here involves orchestrating delightful customer experiences, adeptly resolving inquiries, fostering relationships, and tailoring solutions to exceed customer expectations and drive business growth. Primus Tailoring and General Merchandize

Panipuan, San Fernando Pampanga

January 2015 to December 2017

Hr Officer

My Role here includes encompass recruitment, employee relations, training, and policy adherence, ensuring a harmonious and compliant workplace.

Secretary

I’m responsible for administrative tasks, scheduling, correspondence, and maintaining organizational efficiency with professionalism and precision.

Container Sea Freight for Export Manager

My duties here involve overseeing the efficient and timely shipment of goods via sea freight for export, ensuring compliance and optimizing logistical operations.

Inventory Supervisor

My role here is overseeing stock levels, managing inventory operations, and ensuring efficient warehouse management. Gemini Air Enterprises

Angeles City, Pampanga

July 2012 to MAY 2014

Human Resource Generalist

I handle various HR functions, supporting employees and organizational goals effectively.

Accounts Officer

I’m responsible for financial tasks, including managing accounts, processing transactions, and ensuring accurate financial records with diligence and expertise.

Law Firm Assistant

Angeles City, Pampanga

February 2010-June 2011

Administrative Officer/Executive Secretary

My role here involves managing administrative tasks, supporting executives, coordinating schedules, and maintaining office operations with professionalism and efficiency. Hospital of Angeles City(ONA)

Angeles City, Pampanga

January 2009

Administrative Supervisor

I oversee administrative tasks, guide staff, and ensure smooth office operations with leadership and efficiency. LEADERSHIP EXPERIENCE

Mentored and coach team members to develop their skills and advance within the organization.

Implemented a new training program that resulted in a 17% improvement in employee performance and productivity.

SKILLS AND TOOLS EXPERTISE

Microsoft Software

Troubleshooting Software

Online Portal Research

Data Entry

Customer/Clients Service

B2B and B2C Expertise

Time Management skill

Human Resource Specialist

Adaptability

MY PROFILE

Age: 40

Gender: Female

Height: 5'5

Date of Birth: April 17, 1984

Place of Birth: Angeles City, Pampanga

Religion: Catholic

Nationality: Filipino

Civil Status: Single

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