Service Advisor Performance Specialist
Resume:
SUMMARY ANWAR MAJEED
High achiever in academics; Professional experience as an Industrial Performance Specialist as Executive in Honda Cars. Completed Employer-sponsored training in Japan and for enhancing my Analytical, Practical, soft and managerial skills.
NAME / SURNAME
Anwar Majeed
Date Of Birth
5th February’ 1970
Father’s Name
Abdul Majeed
Address
House # 120, Block-A, Judicial Colony phase II Raiwind Road, Lahore, Pakistan
Phone #
Residence
Mobile #
+92-333-******* (Pakistan)
Passport #:
AK0574621
Date of Issue:
4th FEB ’ 2017
Date of Expiry:
3rd FEB ’ 2022
National Identity Card #
35202-2742462-9
Nationality
Pakistani
Email Address
************@*****.***
*************@*******.***
Languages
English (Fluent)
EDUCATION & QUALIFICATION Punjab University, Lahore, Pakistan
B.A
Ali Industrial Technical Institute Shahrah-e-Roomi Lahore
Diploma in auto& Diesel, 1990; First class; Scored 82.4% marks in final year Computer Training Institute of Computer sciences
D.C.A (Diploma in Computer Sciences) 1997 First class
TRAINING COURSE / PROGRAM/EXPERIENCE
TOYOTA RAVI MOTORS 7th Augest’1991 to 4th March’ 1994
As a Service Advisor
Course: Training at Indus motor company of Basic Training Course on Following Topics
•Training on Crash Training of New Technicians Team Step I & Step II Training Course (Engine & Drive Train Areas). With market Examples
•Leadership skills – Know yourself
•Management skills (Soft skills in a technical context.)
•Sustaining C.I
•Production-Quality Simulation
•Operation Excellence-Supply Chain Simulation
Served as Service advisor and performed following activities;
•Worked as Auto Mechanic and undertake major and minor repairs.
•Assistance to service manager.
•Listen to customer complaint and diagnose the actual problem of the car.
•Prepare Job Card.
•According to Shop Manual & manufacturing standards to handle warranty complaints.
Honda Atlas Cars Pakistan LTD Auguest’15 1994 4 Feb 2016
Venue: HONDA AUTOMOBILE (THAILAND) COMPANY (HATC)
Honda’s most progressive manufacturing unit in Asia
Quality improvement Co-ordination for Honda Technical Information:
This training course was designed to train the candidates for specially designed exercise.
•This training has broadened my professional experience to work with different nationals from all over the world.
Venue: HONDA MOTOR COMPANY, JAPAN
Parent company of All Honda manufacturing in the world
Course: Technical Diagnose Training
•Trained by specialist for HM for different technologies of the Honda
•Obtained highest evaluation score in knowledge base courses and hands-on- skills projects.
•Was among the only two to be certified as “Diagnose Trainer”.
Presented the learnt topics to top management of Honda Motor Co. Japan
Employer Name: Honda Atlas Cars (Pakistan) Limited
A Leading multinational automobile manufacturer having 43 % market share and developing highest quality product in competitive atmosphere.
Job Title: Executive, After Sales Service Division
Department Managed:
Day to day Duties Performed and Scope of responsibility
•Development of After sales service department of Dealer service activites.
•Management of the operations of parts at 3S Dealerships.
•Monitor dealer overall service performance according to the Dealership.
•Managing the Technical correspondence to HMC (Honda Motor Company) regarding the quality customer problems.
•Managing the correspondence with Production department to improve or enforce the quality customer problems at the production facility.
•Develop Dealers After Sales Service Standard initiatives and ensure its successful.
•Check the Dealer space and reorganize according to Honda Standard.
•Check the Dealers activity Plan dispatches the Warranty to dealer.
•On line parts order system introduced to the dealer for parts ordering.
•A.S 400 system introduced for dispatches of the parts and making the Gate pass,GRN,and Picking slip for Picking of the parts from warehouse to dealership.
•Conducting and arranging the Warranty seminar to introduce new parts store and maintain the stock level.
•Managing the operation of the store demand job flow of each activity.
•Compile yearly parts budget and monthly review the expense.
•Make the reasonable parts Pricing strategy and review the price Quarterly
•Maintain a high service level to dealers solve the parts complains.
ALLIED ENGINERING CATTERPILLER 27FEB2016 TO 29 March 2019
Day to day Duties Performed and Scope of responsibility As A in charge warehouse
•To develop the warehouse According to Allied Cat Slandered.
•Performing the field operations for parts against orders.
•Performing to deliver the parts at process time.
•Co-ordinates for Parts Ordering.
•Stacking of the parts according to the Racks standards.
•Check the warehouse space and reorganize warehouse.
•Picking of the parts and dispatches the parts to Reigns with TCS.
•Create Space for New Bins and Allocation of the parts.
•Preparation to the Monthly Stock takes documents.
•Monthly and Yearly Stock cut of application preparation.
•To parts ordering according to customer problems
•To create yearly Parts working plan and development.
•Compile yearly parts budget and monthly review the expense.
•Make the reasonable parts Pricing strategy and review the price Quarterly
•Maintain a high service level to dealers solve the parts complains.
UNITED MOTORS PVT LTD 9TH May2019 to 25 Feb 2020
•In charge Vehicle Quality control
•In charge PDI repairing area.
•Road test of the vehicle
•Inspection of the vehicle according to united standard.
Day to day Duties Performed and Scope of responsibility
•To make the inspection sheet as per standard.
•To check the vehicle Flashness, Gaps, as per standard.
•To make operation standard of the vehicle.
•To give training for associates according to inspection standard.
•Check the market complaints and make the operation standard.
•To make New models operation standard according to vehicle Quality.
•To check the drive test of the car.
•Weekly meeting for feedback to production department.
•Co-ordinates with production department daily feedback to improve the Quality standard.
• Daily meeting with production department and Feedback all the problems.
•Monthly Meeting conduct with after sales filed Engineer to check the market problems.
FORLAND FOTON JW AUTO PARK PVT LTD 26 Feb 2020 20 OCT 2021
Day to day Duties Performed and Scope of responsibility as Assistant Manager After sale service parts North
•Development of new Warehouse of After sales service department.
•Performing the field operations for parts against orders.
•Performing to deliver the parts at process time.
•Co-ordinates for Parts Ordering.
•Stacking of the parts according to the Racks standards.
•Check the warehouse space and reorganize warehouse.
•Preparation to the Monthly Stock takes documents.
•To handle the warranty claims all north area.
•To dealer parts ordering according to customer problems
•To developed the dealer according to J.W Forland standard
•To develop workshop according J.W Forland standard
•Daily Feedback system introduced.
•To control North Area against parts warranty claims
•To control North Area parts ordering.
• To Look after sale warranty activities the JW Forland Buses, Trunk c10,c19 c311 c711
•Sound knowledge and understanding of inventory monitoring principle
• 21OCT 2021 MG LYALLPUR MOTOR FAISALABAD STILL
•Develop Dealers after Sales Parts & Service Standard initiatives and ensure it’s successful.
•Check the Dealer space and reorganize according to MG Standard.
•Check the Dealers activity Plan according to MG Standard.
•On line parts order system introduced to the dealer for parts ordering.
•Check the Dealers activity Plan and customer Complaints handling.
•To introduced MRS System retain the customer.
•Preparation to the Monthly Stock takes documents.
•To handle the warranty claims.
•To parts ordering according to customer problems
•To create yearly Parts working plan and development.
•Compile yearly parts budget and monthly review the expense.
•Responsible for customer compliant handling special service activities for dealers.
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