Customer Service Management Systems

Location:

Harare, Zimbabwe

Salary:

$800 USD

Posted:

April 24, 2025

Contact this candidate

Resume:

PERSONAL INFORMATION

Donald Nyasha Machoba

**** ***** ***** *** ****** Park Ruwa

+263-*********

********@*****.***

Sex Male Date of birth 9 February 1994 Nationality Zimbabwean

Marital Status Married

Language English & Shona

PERSONAL STATEMENT

ATTRIBUTES

A highly organized and detail-oriented logistics professional with outstanding transport management and customer service abilities. Possess analytical and problem-solving skills as well as vast understanding in transport management systems, logistics management systems, supply chains and business management principles.

•Excellent interpersonal and communication skills

•High levels of integrity and confidentiality

•Self-motivated, courteous and dedicated

•Ability to work under pressure and in a diverse environment.

•Strong organizational, administrative and analytical skills

•Proactive, flexible and multi-tasking abilities

•Business Acumen

WORK EXPERIENCE

July 2022 To

APRIL 2023

November 2021

To June 2022

Transport and logistics Coordinator

Stallion Motors Pvt Ltd

Main duties and Responsibility

Managing existing clients and looking for new opportunities

Transport management and driver recruitment

Compiling truck reconciliation an daily truck updates

Tracking truck expenses

Aircraft Handler

National Handling Services

Main Duties and Responsibilities

•Baggage handling

•Air Cargo handling (dangerous goods /live animal handling)

•Air Passenger handling

•Compiling flight handling Reports

October 2020 to June 2021:

Transport Coordinator

Sagittarian Pvt Ltd T/A ABC Auctions

Main Duties and Responsibilities

•Setting up an effective and efficient transport system that supported current and future auction targets

•Managing organisational transportation requirements including outsourcing the transportation when necessary

•Optimising distribution routes to maximise timely deliveries and order fill rate while minimising fuel consumption and unnecessary driver overtime costs.

•Improving driver compliance and fleet management by monitoring, tracking the vehicles and constantly revaluating drivers against their driving habits.

Achievements

•Developed an efficient Auction door to door delivery systems and an efficient customer service response system

•Created a smooth synchrony between collections (inbound transportation) and deliveries (outbound transportation) leading to an improved transport system.

October 2018 To October 2019:

Acting Transport Officer

Dairibord Zimbabwe Private Limited

Main Duties and Responsibilities

•Managing a 24hour, 7days transport department.

•Coordinating inbound, outbound internal shunting transport requirements

•Minimising Transport cost, by effectively and efficiently allocating transport resources while reducing the probability of theft

•Increasing departmental compliance to Standard Operating Procedures, by effectively communicating organisational and department procedures to the department.

•Creating transport budgets and implementing strategies to support those budgets

•Enhancing customer service by increasing timely transport service delivery while reducing in transit product damages

•Constantly reviewing standard operating procedures in order to maintain flexibility in the transport operations to match industrial and economic changes.

•Managing subcontracts by identifying, contracting, liaising and negotiating with subcontractors

•Managing raw milk collections from farms and distributing it to different manufacturing plants

Achievements

•Fleet recapitalisation, replacing old Scania fleet with a new fleet of Shacman

•Driver compliance restructuring, developed an SOP that enforced driver compliance

•Developed Internal driver retraining and redevelopment Program

•Maximised fleet optimisation

September 2016 To: October 2019

Transport operation clerk

Dairibord Zimbabwe Private Limited

Main Duties and Responsibilities

•Fleet controlling

•Transport planning and scheduling

•Vehicle Routing

•Vehicle Capacity utilization

•Maintaining effective fuel utilization

•Transport operations clerical duties

September 2014- October 2015:

BAK Logistics Private Limited

Main Duties and Responsibilities

Transport coordinator

•Transport management

•Transport scheduling

•Vehicle standing cost management

•Fuel consumption management

•Vehicle tracking

•Transport planning

•Subcontracting

•Company vehicle allocation

•Vehicle service and maintenance scheduling

Bonded Warehouse Controller

•Receiving and dispatching

•Stock taking as per client entries

•Issuing of letters of undertaking

•Materials handling

•Managing bonded warehouse capacity utilization according to the maximum penal sum

•Pest control scheduling

•Customer service management

Container field clerk

•Receiving and dispatching (full and empty) containers from both rail and road

•Tracking demurrage cost of each full load container

•Supervising and conducting container physical examination with ZIMRA officers

•Supervising unpacking full container imports into either a transit or a bonded warehouse.

EDUCATION AND TRAINING

2013 to 2016: CHINHOYI UNIVERSITY OF TECHNOLOGY

2007 to 2012:

•BACHELOR OF HONOURS DEGREE IN SUPPLY CHAIN MANAGEMENT: Class 2.1

ELLIS ROBINS SCHOOL

•7 Ordinary level subjects: including Mathematics, Physical science, English and Biology

•3 Advance level subjects: including Economics, Business studies and Geography

PERSONAL SKILLS

PERSONAL ATTRIBUTES

•Intelligent

•Knack for critical thinking

•Inclination to pursue research

•Good observation

•Problem solving

PERSONAL ACHIEVEMENT

•Senior Prefect Administration at Ellis Robins School year 2012

•Debate President at Ellis Robins School year 2012

•Junior Honourable Councillor for Harare City Council year 2011 to 2012

•Harare Junior Council Disciplinary Committee ( Fines Master)

•Chinhoyi University of Technology Debate Member from 2013 to 2016

•Currently a Prospective Junior Alderman for Harare Junior Council

CAREER PROSPECTS

•To be a world class renowned supply chain and logistic specialist

•To design efficient supply chain and logistics networks for private companies and public enterprises

Job-related skills

•Administration and Management — Knowledge Business management principles involved in strategic planning, implementation, resource allocation and coordination of people and resources to get maximum results at a low operational cost.

•Logistics — Knowledge of principles and modern trends of the supply chain, logistics, transportation, customer service and inventory and warehousing industry in Zimbabwe and international with the ability to apply, execute and communicate strategies to all levels of the business

Digital competence

•Navision dynamics

•SAP

•Microsoft 360

•Emma

•Track IT

•Car Track

•Surge

Driving licence

Clean Class 2 ( November 2018)

REFERENCES

Stallion Motors Pvt Ltd