Case Manager Security Guard

ADRIANNE JONES

***************@*****.*** Brooklyn, NY 11239 347-***-****-cell \ 718-***-****-home CAREER SUMMARY

case manager with 10+ years of experience working to improve performance of organizations serving thousands of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards. Experienced Security Guard experienced in working in residential buildings and homeless shelters. AREAS OF EXPERTISE

Community Engagement Intake Assessments Case Management Community Outreach Individual Counseling Client Advocacy

PROFESSIONAL EXPERIENCE

NYC DEPARTMENT OF HUMAN RESOURCES Brooklyn, NY

Case Manager (MISCA & DOH) Mar. 2007 - Mar. 2017

● Assisting clients (caseload of 25-30 clients monthly) in recertifying for home care services, by assessing eligibility by making home visits, and collecting required documentation to prove eligibility for home care services.

● Intaked new clients, Evaluate and redetermine client's situation, by visiting their homes, interviewing and observing family members, to determine needs for services.

ALLIED UNIVERSAL New York, NY

Security Guard July 2017 - Jan. 2023

● Provided courteous and professional services on behalf of the security company, maintaining the highest standard of efficiency and security of operations.

● Monitored facilities spanning up to 17 Floors square feet, promptly identifying threats.

● Worked directly with up to hundreds of individuals each week, promoting a safe and secure environment.

● Interfaced with vendors and senior management to resolve sensitive and escalated issues, ensuring compliance with local laws and regulatory mandates.

● Monitored closed circuit televisions and alarm systems, verifying badges and identification of all employees and visitors.

● Interfaced with hundreds of staff and visitors each day on behalf of established organizations, ensuring safety of headquarters spanning over _ square feet.

● Worked to protect people and property, reporting safety concerns, security breaches and unusual circumstances.

● Responded to emergencies including heart attacks, coordinating interventions with ambulance providers and paramedics. A & H SECURITY Brooklyn, NY

Security Guard Feb. 2023 - Present

● Ensured adherence to industry standards, overseeing locations spanning more than 6 Floors square feet.

● Worked to address and resolve sensitive and critical issues, communicating with vendors as needed.

● Monitored premises on behalf of the security company, adhering to organizational guidelines and client service standards at all times.

● Consistently promoted a safe and secure environment, interfacing with up to hundreds of individuals each week.

● Monitored closed circuit televisions and alarm systems, verifying badges and identification of all employees and visitors.

● Worked to protect people and property, reporting safety concerns, security breaches and unusual circumstances. EDUCATION & TRAINING

LONG ISLAND UNIVERSITY BROOKLYN CAMPUS

Bachelor's Degree - Liberal Arts May 1997

Completed coursework towards credential.

TECHNICAL SKILLS

Proficient in MS Excel, MS Word, and Zoom.

ADRIANNE JONES

***************@*****.*** Brooklyn, NY 11239 347-***-****- cell 718-***-**** - home ADDITIONAL EXPERIENCE

AMERICARE Brooklyn, NY

Medical records clerk June 2005 - Mar. 2007

● Prepared and maintained patients charts accurately and neatly for the clinic

● Compiled necessary documents for surgical billing packages.

● Assisted in the maintenance of medical charts and / or electronic medical records (filing, Op reports, test results, and homecare forms).

LICENSE & CERTIFICATIONS

NEW YORK STATE DEPARTMENT OF STATE - Security Guard License Aug. 2025 CERTIFICATE ISSUED BY FDNY - F02 Fire Guard for Shelters Mar. 2025 CERTIFICATE ISSUED BY FDNY - F01 CityWide Fire Guard For Impairment July 2025 NATIONAL CPR FOUNDATION - CPR / AED / First Aid Apr. 2024 NYSDOH REGISTERED OPIOID OVERDOSE PROGRAM - Certificate of Completion Mar. 2024

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