Customer Service Data Entry

Kimberli Lemon

Arlington, Texas ● P: 682-***-**** ● E: *****************@*****.***

Professional Summary

Talented, motivated Professional that has created a Culture with Outstanding Performance, Diversity,

Team Collaboration and Enhancing Opportunities in Business, Operations and Customer Centric

Environments. Strongly skilled in Planning, Reporting, Analysis and providing Process Improvement are

strong attributes within myself. I believe building early Relationships are vital for trust and confidence.

Skills

● Clear Thinker ● Problem-Solver ● Data Management ●Leadership ● Negotiation ●

● Highly Organized ● Document Analysis ● Data Entry ● Attention to Detail ●Training ●

● Coachable ● Excellent Verbal and Written Communication Skills ● Time Management ●

● Strong Writing Ability ● Integrity ● Works Well Independently ● Research and Analysis ●

● Interpersonal Skills ● Creative ● Self-Driven ● Legal Compliance ●Multi-Tasking ●

Professional Experience

Assistant Manager

Good Times Daiquiri To Go December 2018 to August 2021

Displayed excellent Customer Service - naturally empathetic, solution-focused and multitasker

Utilized my knowledge and leadership skills to help develop teamwork of high-performing Associates

Provided an environment to thrive - showcased a collaborative Team Atmosphere that drove work ethic

Prioritized daily work to include Independent problem solving and decision making without daily

supervision - excelled in Management Services t0 Workstations and Operators

Auto Desk Adjuster - Carrier: State Farm

Alacrity Solutions September 2021 to November 2021

Provided excellent Customer Service to External and Internal Inquiries - acted as a Liaison

Maintained 100% Accountability and Serviceability of all assigned Responsibilities and Tasks

Showed consistent preparations and maintained a courteous demeanor, even in High-Stress situations,

ensured all Insurance, Claims and Cases are prepared and submitted as required

Researched, planned, analyzed and organized Technical and Case Information continuously working

with data in the area of Insurance, Coverage, Liability, Settlements and Claims

Mortgage Loan Closer

PennyMac Financial Services, Remote Setting January 2021 to April 2021

Stayed up to date on the latest Plan Updates, Schedules, Regulations and Policy Changes

Organized detail notes - tracked and documented all information according to Standard Processes

Maintained accuracy by reviewing, troubleshooting and monitoring information - worked in

conjunction with Title Companies to confirm Loan amounts and balances

Managed and facilitated Fact Checks, Investigations and Tasks using Investigative Methodologies for

FHA Conventional Loans - kept all information current

Kimberli Lemon

Arlington, Texas ● P: 682-***-**** ● E: *****************@*****.***

Claims Advocate

Bamboo Insurance, Remote Setting May 2020 to September 2020

Streamlined the claims process, including Residential and Home Insurance Claims

Interviewed, investigated and processed Insurance Claims gathering pertinent information

Efficiently recorded Data and Statements, evaluating all Information to determine the proper course of

action by preparing and presenting Claims to other Insurance Companies

Evaluated damages to ascertain Compensation Amount, varying the Coverage applies throughout the

Insurance Policy

Customer Service Advocate

Alliance RX Walgreens Prime, Irving, TX November 2019 to May 2020

Always kept current and proficient with Knowledge, Information, Policies and Procedures

Provided a stable work Environment with Equal Opportunity for Learning and Personal Growth

Effectively maintained files, to more Complex and Analytical tasks such as collecting, compiling and

analyzing Data for Customers, Financial Aspects, Delivery and Goal Performance metrics

Ultrasound Sonographer

North Hills Hospital, Richland, TX September 2000 to September 2015

Succeeded in an environment that was fast-paced and always put the Patient first

Displayed Respect, Sensitivity and Concern for needs with a Professional and Pleasant Attitude

Paid attention to relevant details to identify discrepancies in Data, Records and access to Resources

Used Software to capture and/or merge Data and Information with a wide range of Operational Systems

Education

Waldorf University, Forest City, IA - Bachelors, Occupational Safety

Certificate and Licenses (NPN# 19400566)

Resident - All Lines Adjuster, Texas Department of Insurance

Additional Skills

Proficient in Microsoft Office Suite, Google Suite, Scheduling, Call Monitoring, very Tech savvy,

Databases, Strategic Planning, Regulatory Compliance, File and Project Management

Knowledgeable in Leadership, Reporting, Complaint Resolution, Accurate Data Entry, Communications,

Training, Teamwork, Self-Management, Customer Care, Learning and Adaptability

Experienced in Account Management, Administrative Support, Sales, Customer Service, Documents

Comprehension, Company Representation and Team Empowerment

Adept in HIPAA, Documentation, Health Information Systems, Patient Relations, Prior Authorizations,

Medical Records, Medical Terminology and Medical Insurance

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