Product Manager Business Analysis
Resume:
MANCHESTER, CT *****
***************@*****.***
ABOUT ME
Extremely passionate Product and Business Analysis professional with a meticulous and disciplined approach to the operational and tactical execution of the planning required to meet/exceed solution goals and objectives. Wired to address challenges head-on. Describing me as hardworking would be an understatement. I am skilled in team building and I am motivated by those teams. I excel at running high-performing teams especially in more challenging situations. Balance team performance, customer needs and business objectives to create a great working culture within my teams. I am skilled in the development execution for native app (iOS & Android) and web platforms, including the backend API’s used to power the features supported by those platforms. Decisive leader with excellent planning and organizational skills. My experience in Business Analysis and product leadership have led me to generate a strong, well-rounded skillset which will add value to any organization. I am prepared to bring my 17+ years of experience working cross- functionally to this exciting and challenging new role.
MY SKILLS
Tactical problem solver
Operations management
Executive-Level written & verbal communication
Team management
Relationship building
Planning
Risk assessment & analysis
Resource planning
Requirements gathering
Scrum/Kanban/SAFe Agile methodology
Waterfall methodology
EDUCATION
Sanford Brown College, Farmington CT
Fashion Design
MY HOBBIES/INTERESTS
Fashion design/Styling
Sketch Art
KEISHA A MAHONEY
MY EXPERIENCE
September 2020 – January 2025
Product Manager/Lead (Digital Retail) CVS Health Woonsocket, RI
Partnered with Product Manager, technical and business stakeholders to align on business value, problem statements, and customer pain points that are strategic priorities for CVS Health both in Retail Shop and Global Account Management.
In conjunction with senior leadership, outline new feature plans and specifications across our various B2B, C2C and B2C initiatives.
Managed a portfolio of critical customer facing features vital to the CVS profits, including account creation, access and maintenance as well as all supporting backend API’s powering those critical features.
Led Program Increment (PI) Planning, identifying the potential enablers and discovery for discussion in the Program Increment, and lead the team in identifying dependencies and tradeoffs as well as problem solving inherent/related risks.
Drafted team objectives and define features for the Program Increment session.
Provided subject matter expertise – explaining product vision and user stories to the team to ensure requirements are understood and customer value is delivered across our app web, and backend implementations.
Collaborated with development team to elaborate and define technical learnings into refined and prioritized backlog items that align to Iteration Objectives. Responsible for defining and prioritizing work that will increase velocity and quality of the program.
Set business value and customer impact to drive sequencing of sprint planning.
Responsible for building, prioritizing, monitoring, and maintaining the flow of Team Backlog to ensure the delivery of the customer satisfaction and multi-million-dollar business value.
Responsible for ensuring top-quality has been achieved by validating that the requirements/stories meet acceptance criteria and has met acceptance tests.
Briefed senior leadership on work progress and risks, as well as facilitate PI system demo to demonstrate working software to program stakeholders.
Partnered with Design Team and Accessibility to consider usability testing and end-user feedback to ensure product will address and resolve user pain points.
Worked closely with Analytics to develop and implement Adobe Analytics reports to provide data analytics and keep leadership informed of progress related to product performance.
Leveraged Splunk to monitor metrics related to BE API’s and produced those data analytics based on pre-defined queries.
Recommended continuous improvements after assessing performance against product goals.
Managed pre-production and production product deployments.
Managed team resources and allocated assignments.
Updated plans based on changing objectives and staff availability.
March 2014 – September 2020
Sr Advisor (Lead), Business Analyst (Digital Retail) CVS Health Woonsocket, RI
Led, mentored, and provided guidance to junior BA’s and non-Business Analyst team members to perform Business Analyst functions.
Within both waterfall and agile disciplines; responsible for independently managing the solutions planning process throughout the solutions planning and development lifecycle.
Worked collaboratively with business representatives, Project Management, Development, Architecture, Quality Assurance, and User Experience (UX) teams to develop and implement the specific technology and architecture necessary to deliver business solutions across various platforms, including Mobile App (iOS & Android), Desktop, and BE Systems API Integrations.
Led business teams and cross-competency teams completing tasks related to business solution planning, business case development and documenting and managing customer requirements throughout the development lifecycle.
Managed requirements definition, requirements gap analysis, requirements change management, use case and business process definition and high-level estimating for small and large-scale implementations/integrations.
Facilitated extensive requirements gathering sessions inclusive of stakeholders, SME’s, vendor partners, and leadership from both the business and technology, ensuring requirements are not only complete and accurate, but feasible based on any applicable standards and guidelines.
Created and maintained all requirements artifacts (e.g., BRD, FRD, TM, etc.,), ensuring version control is retained via SharePoint and Confluence at all times.
Leveraged JIRA and Rally to create user stories and create requirements/implementation traceability through development, testing and deployment.
Participated in vendor selection and procurement, ensuring the vendor engagement would meet the needs required for success project execution. Including contract review and sign-off.
Coordinated compliance review when required, to ensure the protection of patient sensitive data when working withing pharmacy benefits related implementations.
Participated in release validation and sign-off.
April 2007 - February 2014
Senior Business Analyst (Contract) for: Prudential Financial, MassMutual, SunLife, FirstBest Systems, Aspen Re, Pfizer, Beazley, Aetna Various, CT/MA
Worked as a Senior Business/Functional Analyst in a consultant capacity across various organizations, facilitating the functional decomposition of business, functional and technical requirements.
Provided input for the design of complex screen prototypes for review/approval by business and technology based on the defined requirements.
Assisted QA in defining test strategy and assessing risks.
Led Business Process and User Acceptance Test Phase.
Created UAT structure for use across multiple remote teams and documented results/outcomes.
Created, implemented, and orchestrated Model Office testing cycles, managing user groups of more than people nationwide and in the UK, as well as overseeing focus groups and surveying required for each cycle.
Led in release coordination and post-production support.
Enforced and adhered to Change Management process and procedures.
Led weekly Project Status calls to acquire necessary updates/progress on individual project efforts/tasks. Tracked project efforts to ensure project remains within forecasted budget and alert to any financial variances.
Coordinated and defined Statement of Work specifications.
Analyzed operational work processes and policy documents against project integration requirements.
Prepared requirements, specifications, use cases, metrics, business processes and activity flows/diagrams, and recommendations.
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