Scrum Master Senior

JEFF BORDERS

************@*****.*** • linkedin.com/in/jeff-borders-csm-a-csm-cal-i-icp-acc-431a1722 • 615-***-**** • 935 Fair St. Franklin, TN 37064 I am a Senior Scrum Master with 9 years of experience leading Agile teams and transformations in App/Dev and Infrastructure environments. Using Agile principles and detailed data/metrics, I blend assertiveness with kindness to coach teams to High Performance (increasing Velocity, Predictability, NPS, and reducing Cycle Time, etc.). I turn Agile skeptics into Agile champions by demonstrating value through real-world wins and consistent team performance. I quickly build trust and foster engagement, empowering teams to experiment, own their process, and connect with their customers. I aggressively remove impediments and energize teams with a contagious “can-do” spirit. Joyful teams delivering consistent great value to happy customers is the true measure of success for me. EXPERIENCE

eviCore Healthcare FRANKLIN, TN

Scrum Master June 2019 – present

• Aggregate Outcomes for 7 teams: Increased Velocity by 34%, Reduced Cycle Time by 31%.

• Increased Predictability by 24%, Increased NPS scores (Team Morale) from 6.5 to 9 for struggling teams.

• As a Data-Driven Decision Maker, I gather and maintain metrics in Azure Dev Ops and Power BI to garner DORA metrics for the team (dashboard) and stakeholder review. I also frequently assess scrum maturity. Key Outcome: Metrics and data provide real-word empirical tools that give the team and organization a true sense of where the team is winning and where the team has opportunity for growth.

• As a Coach, I train teams to conduct effective daily stand-up meetings focused on attaining the sprint goal. I provide sessions with team (or anyone in org) in various topics of growth (Agile Principles, Feedback Sessions, Predictability, Conflict Resolution, Scrum vs. Waterfall, Team Growth Matrix, etc.…) I coach Product Owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog. I coach stakeholders on effective participation in Sprint Reviews to foster constructive communication, enhance team morale, and strengthen collaboration between teams and stakeholders. Key Outcomes: Improved sprint goal completion, enhanced team understanding of Agile principles, stronger communication, and increased trust—fostering a culture of continuous improvement.

• As a Facilitator, I conduct effective working sessions (e.g., Vision, Roadmap, Release Planning, Sprint Review, Refinement, Capacity Planning, Sprint Planning, Story mapping, Working Agreements, Definition of Done etc...) I also facilitate team Retrospectives aimed at helping the team identify opportunities for improvement with a plan of action. Key Outcomes: Increase in very specific shared understanding of the path forward. Increase in “buy in” and “ownership” from each team member for each iteration as they self-organize.

• As an Impediment Remover/Servant Leader/Change Agent, I proactively remove impediments for team. I build relationships and rapport outside of team to help remove impediments. I coordinate with various customers and stakeholders to enable collaboration with teams. This speeds up delivery. I also coordinate with other process teams inside the Organization to experiment and collaborate on various ways to speed up delivery. Key Outcomes: I lead by example with a solution-driven and experimental mindset removing impediments, which has galvanized teams to be more engaged, take more ownership, try new approaches, and deliver value more rapidly.

• Fun fact: Only Scrum Master in organization to win “Employee of the Month.” East Five FRANKLIN, TN

Scrum Master Oct. 2018 – June 1019

• Key Outcomes: Led initiatives that accelerated the company’s adoption of Agile practices, resulting in improved workflow efficiency and identifying key long-term impediments to company’s success.

• Organized and facilitated daily stand-ups, sprint planning and sprint retrospective meetings for multiple project teams.

• Facilitating all Scrum Events including Stand Ups, Retrospectives, Refinements, PI Planning ThougthStarter FRANKLIN, TN

Scrum Master/Product Owner (remote) July 2016 - Oct. 2018

• As a Scrum Master, I led the transition from Waterfall to Agile methodologies, facilitating Scrum ceremonies and fostering a culture of continuous improvement. I established structured feedback loops through focus groups to iterate and enhance product features.

• As a Product Owner, I translated the product vision into a clear and actionable roadmap while authoring user stories that aligned with business goals and drove value (based upon focus group information) I conducted Sprint Reviews with youth-focused focus groups to gather feedback on explainer videos and the functionality of the UI. I leveraged user insights to prioritize the product backlog, leading to the development and market launch of an MVP in late 2016. Key Outcomes: Increased agility, improved product quality, and actionable user insights. DALLAS, TX

Project Manager July 2016 - July 2016

• As the Project Manager, I crafted the product vision for an educational software platform designed for families, schools, and churches. The platform featured interactive videos, quizzes, competitions, and integrated online communication tools. I developed clear goals and strategic direction to a cross-functional team of artists, animators, and developers. Key Outcomes: successful design of product Lakemont Properties NASHVILLE, TN

Project Manager Jan 2005 - June 2013

• Provided qualitative and quantitative risk analysis for all projects

• Responsible for budgeting and estimating costs for all phases of development

• Responsible for developing and controlling schedules by defining and sequencing activities

• Researched land opportunities, negotiated purchase contracts and secured financing from banks and outside investors

• Responsible for administering and closing contracts with attorneys

• Successfully coordinated city planners, various types of architects, and construction teams to accomplish development projects in Nashville, Brentwood, and Franklin, Tennessee

• Created and oversaw business plans, marketing materials, and collaborated with real estate agents to close sale of development projects

• Successfully negotiated master infrastructure/easement plan, comprising seven land owners, utility companies and the City of Nashville with an urban design overlay, for the northern end of Bedford Avenue (Green Hills Area)

EDUCATION & CERTIFICATIONS REFERRALS PROFICIENCIES CSM, A-CSM, CAL 1, ICP-ACC Amber Bartlett (Manager) 931-***-**** Azure DevOps, Power BI Southern Methodist University, Randy Landrum (Former PO) 678-***-**** Jira, Confluence, Miro, Bachelor of Business Administration Jeff Davis (Former Manager) 615-***-**** Mural, App Insight RECOMMENDATIONS

Before Jeff helped lead the Agile transformations with our teams, our developers were constantly working overtime hours, but nothing was getting done. Our morale was very low (Low NPS scores). With Jeff’s help, we increased our delivery speed by over 200% with virtually no overtime hours. Our developers were incredibly happy dramatically shifting our NPS scores. (Darrell Klassen, Manager of Developers)

I can confidently say that Jeff Borders strikes a rare and valuable balance: he’s both incredibly proactive and genuinely kind. He steps up, takes initiative, and pushes projects forward. He truly cares about helping the team succeed. Whether it’s offering support during crunch time, asking the tough questions that lead to better solutions, or quietly lifting others up, Jeff brings an energy that’s both motivating and generous. You always know he’s in your corner—and at the same time, challenging everyone (in the best way) to aim higher. (Carlos Castillo, Developer)

Jeff consistently kept our team aligned and focused, using metrics and data to provide clarity on our progress and opportunities for improvement. He brings thoughtful insights and is always looking for ways to enhance team performance. Beyond strategy, Jeff is action-oriented and quick to step in and remove blockers so the team can move forward efficiently. His leadership and dedication truly make a difference. (Amol Surve, Developer)

Jeff is the epitome of servant-leadership and a highly skilled Scrum Master and Agile Leader. He quickly establishes connection and trust with everyone he engages. His patient & empathetic approach to conversations enables him to build shared understanding with team members. Jeff is transformational leader and wonderful agent of change and a key influencer within our community” (Jeff Davis, Former Manager)

Ethical and articulate information technology professional with excellent interpersonal, verbal and written communication skills, effective communication, people skills, and sound judgment. Experienced in Agile software development, Scrum methodology, Agile Scrum, and Agile project management within fast-paced Agile environments. Brings strong decision-making, analytical skills, and attention to detail with a proven ability to work independently, prioritize tasks, and meet deadlines. Proficient in Microsoft Office tools, including Excel, PowerPoint, Visio, SharePoint, and various project management tools. Demonstrates technical skills in DevOps, automated testing, continuous integration, and release management in self-organized teams. Skilled in SDLC (software development lifecycle), business requirements, software requirements, and process documentation. Known for delivering product demos, stakeholder management, performance analysis, and proactive management strategies that drive return on investment and align with organizational strategy. Offers flexible, adaptable, and reliable solutions while applying negotiation skills, constructive feedback, creative solutions, time management skills, and strong organizational skills rooted in a solid foundation of computer science.

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