It Systems Application Support

Thuy Thiem

206-***-**** (Cell)

***********@*****.***

Professional Summary

Over 25 years of experience in healthcare IT, specializing in ERP, HR Security Analysis, Unix Systems Administration, and IT application support. Proven track record in troubleshooting technical issues, developing and integrating IT systems, and leading critical projects to successful completion. Expertise includes Infor Cloud Suite ERP, Lawson ERP, system migrations, patch management, and integration of on-premises systems with SaaS solutions.

Highly motivated, detail-oriented, and adept at working under pressure to consistently meet business expectations. Passionate about IT security and risk management, with skills in implementing security protocols, analyzing vulnerabilities, and ensuring regulatory compliance.

Strong communicator and collaborator, with a focus on proactive service improvements and innovative solutions.

Technical Skills

Operating Systems: Red Hat Linux, Sun Solaris UNIX, IBM AIX

Programming & Scripting: Unix scripting, Micro Focus COBOL

Applications & Tools: Infor Cloud Suite ERP, Lawson ERP, Kronos, FileNet, Tax Factory

Database: DB2

Integration & Workflow: Lawson Process Flow (XML tool), EDI processing (procurement transactions)

Security: Landmark Security, LAUA, Lawson Security 9 (LS9), Infor Cloud

Development Tools: Mercator, COBOL Animator Debug, IBM WebSphere

Cloud: Infor Cloud Suite ERP, Oracle HCM Cloud (HRconnect SaaS)

Other Skills: Incident management, Change management, and Batch scheduling

Professional Experience

Valley Medical Center, Renton, WA

(February 2024 – January 2025)

Managed user access and security protocols for the Compass (Infor Cloud) system, including onboarding and termination processes.

Administered ServiceNow tickets for authorization and access management, ensuring compliance and timely resolution.

Tested and updated security roles to maintain system integrity and compliance with organizational policies.

Conducted routine maintenance, including daily, weekly, and monthly patching, to ensure robust security and performance.

Collaborated with cross-departmental teams to streamline onboarding and offboarding processes.

IT Consultant II / Administrator

Kaiser Permanente IT, Oakland, CA

(2018 – November 2023)

Continued to support for KPWA ERP Lawson applications using Lawson Micro Focus 4GL Cobol and DB2, including Unix patching, certificate renewals, and general system maintenance.

Continued to support and maintain ERP SFTP processes between Kaiser Permanente Washington (KPWA) and internal HR/Finance systems.

Acted as an IT and Business Liaison for daily, weekly, and monthly interface operations with internal systems.

Led the deployment of the RAPS Automatic Start/Stop Framework for Unix security and OS patching automation.

Escalation support for managed service vendor TCS, ensuring reduced incidents and sustainable applications.

Contributed to High and Critical Incident Bridge sessions, providing technical triage and reducing Mean Time to Restore Service (MTRS).

Developed RAPS UI for enhanced cost efficiency and throughput.

System Administrator / Developer

Group Health Cooperative, Seattle, WA

(2004 – 2018)

Lawson Micro Focus 4GL Cobol

Sun Solaris Unix

Developed complex GL and AP interfaces.

Process Flow.

Provided on-call support for Lawson ERP, Kronos, and FileNet (GRM) systems, ensuring high availability and performance.

Supported the LEAP project for the conversion of ERP Lawson Enterprise Applications to PeopleSoft.

Conducted troubleshooting and production maintenance, including analysis and recommendations for system improvements.

Planned, designed, developed, and coordinated patches, upgrades, and service updates for software and hardware components.

Application System Analyst Programmer III

Group Health Cooperative, Seattle, WA

(1998 – 2004)

Mainframe Cobol and JCL.

Supported ERP financial systems, including General Ledger, Accounts Payable, Fixed Assets, and Millennium systems.

Implemented the Travel Business Expense Reporting system and coordinated system sunsets and upgrades.

Provided on-call support for daily/monthly/yearly batch cycles.

Education

Barry University, Orlando, FL

Bachelor of Management Information Systems (MIS) – May 1998

Achievements: President’s and Dean’s Lists

References

Furnished Upon Request.

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