Program Manager Human Capital

T I F F A N Y D I T Z E L

*******.******@*****.*** 703-***-**** LinkedIn

Results-driven senior professional with 20 years of program and operations management experience. Specializing in process improvement and workforce planning for small and large global organizations, and the U.S. government. A skilled communicator and strategic leader, adept at managing human capital and talent initiatives, creating and overseeing program operations, and driving collaboration across diverse stakeholders. Proven ability to lead complex projects, aligning financial, security, and contract operations to organizational goals while fostering high-performing teams and delivering impactful results. Current Top-Secret clearance.

PROFESSIONAL EXPERIENCE

Vistant Washington, DC

Director, Programs & Delivery February 2023 - Present

• Supervise a team of Program Managers in their administering of core CONUS and OCONUS contracts within Department of State worth over $150M.

- IDIQs, Task Order BPAs, Time and Material and Cost-Plus Fixed Fee contracts for institutional support and services.

- Develop and support managers in producing project scopes and work plans, adjusting the timing of key deliverables and milestones nimbly as the situation requires.

- Managed and oversaw the overall budget across multiple programs, ensuring effective allocation of resources, financial compliance, and alignment with organizational goals.

- Attend regular government client meetings weekly with the CORs and communication with the Contract Officers improving communication between the contract team.

• Subcontractor management, and teaming agreements

• Develop and roll out the Program Management Reports (PMR) process across the company to track performance, identify any potential risks and capture client satisfaction. Highlight budget allocation, obligation and forecast across all company programs to include clients at CDC, HHS, USCG, MCC, DOS, DHS

• Oversee the security and travel teams and portfolio, enhancing workflow efficiency and collaboration with Human Capital and recruitment across the staffing contracts.

• Support proposal efforts and strategic partnerships to drive business growth

- Identifies, pursues, and participates as lead or co-lead on teaming agreements, solutions, and win theme strategies.

• Engage with cross-functional teams to spearhead the development and implementation of cutting-edge systems and software, contributing to the enhancement of our company's overall capabilities.

• Collaborate with internal teams (Accounting, Finance, Business Development, Human Capital, Contracts and Program Managers) to improve customer service and operational processes.

• Create SOPs and company policy through lessons learned Social Solutions International Inc. Rockville, MD

Senior Program Manager August 2021 - January 2023

October 2016 – January 2021

• Program Manager for government staffing contracts collectively totaling over 29 million dollars.

- Day to day communication with the COR on all contract actions to ensure all aspects of the contract run smoothly. Manage a staff of 25 employees for the institutional support contracts. Produce all reports, staff appraisals and professional development opportunities. Coordinate travel and training requests. Monitor and oversee the full-cycle recruitment process from posting the position to onboarding the candidate to managing them for success.

- Accelerated transitions for two staffing contracts consisting of 40 staff allowing for uninterrupted work within the bureau.

- Exceptional CPAR Reviews highlighting the management of staff, and budget.

• Transition Manager and Senior Operations Manager for Global Health Support Initiative - III contract with the Bureau for Global Health

- Worked with the transition team to successfully transfer 250 staff from contracts. Led weekly meetings to ensure contract compliance. Produced SOPs for Social Solutions and program specific procedures for employee benefits, compensation, recruitment, security, onboarding, off boarding, awards, and bonus program. Oversaw the security process for recruitments, established security trackers to monitor all actions in the process and reviewed for accuracy. HIGHLIGHTS

20 years Program Operations

experience

12 years Program Management

Specialized Contract Transition

& Onboarding

Workforce Planning & Staffing

Customer Service Professional

Standard Operating Procedures

and Policy creation

- Pioneered the contract and company-wide initiative to create position descriptions for all 200+ employees, working closely across the company to facilitate communication to all staff and supervisors to ensure the position descriptions were created, verified, and made official within 2 months.

• Business Development, Operations and Human Capital Talent Management

- Capture and development of new business opportunities with input for proposal writing. Leveraged new avenues for company growth, specifically leading the ISO 9001: 2015 and Climate Neutral certifications for OASIS+.

- Provide Facility Security Officer (FSO) oversight and direction

- Process communication compensation memos and bonuses, employee verifications. Conducted full cycle recruitment actions, including but not limited to posting the positions, interviewing, and onboarding new employees. US Agency for International Development Washington, DC Bureau for Policy Planning and Learning/Program Office February 2021 – August 2021 Management & Program Analyst GS-14 February 2014 – September 2016

• Lead Administrative Management Specialist (AMS) for the Bureau for Policy Planning and Learning (PPL)

− Led and provided management duties for a team of AMS Officers and acted in the Director of the Program Staff’s absence.

− Advised Bureau consisting of 150+ staff of Bureau and Agency procedures, staffing, employee evaluations, professional development opportunities, awards, security, space, and workforce analysis and planning.

− Worked directly with PPL Bureau Senior Leadership on all hiring processes for all mechanisms including Administrative Determined, Civil Service, Foreign Service, Foreign Service Limited, USDA PASAs, Fellows, Details, and Institutional Contracts.

− Established and trained team on best practices and procedures for knowledge management and file organization in Google Suite.

• Contracting Officer Representatives. (COR) for two contracts consisting of 25+ positions

− Reviewed, approved, or rejected annual performance plans, quarterly progress reports, monthly and bi-weekly vouchers

− Administered and oversaw staffing actions, liaised with the hiring office to recruit, interview, select and on boarding of candidates.

− Created Standard Operating Procedures (SOP) to keep consistency across the Bureau for contract staff

− Performed quarterly accruals and pipeline analysis

• Personnel and Staffing

− Finalized Bureau Staffing SOPs to include specific details on mechanism recruitment to include diversity, equity and inclusion language throughout the recruitment and hiring process.

− Facilitated and organized the working group to establish the new bureau Institutional Support mechanism.

− Maintained and standardized Bureau organization charts.

− Created and implemented a Staffing Database to keep track of all personnel in the Bureau, consists of over 150+ entries of vacant positions, current staff, selected and departed employees as well as archived data.

• Budget implementation and access

− Managed Manage to Budget - Compensation Tracking System (MTB-CTS), Civil Service Salary and Benefits (S&B). Produced budget charts to show our S&B levels to manage expectations for staffing.

− Purchase card holder, and purchase card approver role for the bureau. Single purchase limit of $25,000, with a monthly limit of $100,000.

− Worked closely with the Budget teams to include Staffing details for Budget Reports such as Quarterly Financial Reviews, FY23 Operating Resource Report, and Operating Plan. US Agency for International Development

Bureau for Global Health, Office of Professional Development and Management Support/Europe & Eurasia Bureau Washington, DC

- Management Analyst GS-12 May 2012 – February 2014

- Administrative Management Specialist - IAP World Services August 2008 – May 2012

- Program Manager - Triumph Technologies December 2007 – August 2008

- Program Assistant - Triumph Technologies March 2005 – December 2007

• Managed office space for the Global Health (GH) Bureau, consisting of 450+ staff.

• Provided human resource support and workforce planning to GH and to the Contracting/Agreement Officer’s Representatives.

(COR/AOR) and their implementing partners.

• Maintained org charts and personnel information for 550+ employees and positions within Access database.

• Managed office logistics for 450+ staff. Served as the main liaison to the IT Office, concerning computer, phone, network, and purchasing issues. Ensured employees had necessary equipment, supplies, and email access.

• Provided in-processing and out-processing services for all new, converting and departing staff.

• Budget support and calculations for the Bureau’s Program Office

• Worked with Security Investigations Division to facilitate employee background investigations in e-Qip for Non-Direct Hire staff.

• Liaised with HR on completion of over 130 Annual Evaluation for all Foreign Service and Civil Service personnel.

• Supervised and managed Program Assistants

• Tracked and distributed invoices and vouchers for approximately 15 different programs

• Created and presented Program Manager Reports quarterly to update headquarters with all issues concerning the contract.

• Maintained Travel system – GTRAMS within Navicat software.

• Managed all domestic and international travel for Economic Growth Office, including country clearance process, travel authorization and vouchers.

• Assisted with placement of overseas assignments and logistical support while in DC for all Health Foreign Service Officers (FSO). EDUCATION & CERTIFICATIONS

Randolph-Macon College

Bachelor’s of Arts, International Studies – Middle East Emphasis Asian Studies, Minor

Institute for Life Coach Training

Professional Life Coaching Specialist

SKILLS & KNOWLEDGE

Google Suite, Microsoft Office 365, Access Database, SharePoint, OneDrive, SmartSheets, Monday.com, Deltek Costpoint, Concur, LaunchPad, ServiceNow, GLAAS, Phoenix, E2 Travel. Applicant Tracking Systems: HRIS iCIMs, ClearCo, UKG, LinkedIn Recruiter.

Government contract vehicles, BPAs, IDIQs, T&M, CPFF, hybrid, GSA Schedule, OASIS FAR, DSSR and global travel and deployment regulations. References available upon request

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