Employee Relations Customer Service
Resume:
CRAIG BARRETT
New Braunfels, TX *****
423-***-**** - *************@*****.***
Professional Summary
A highly motivated, experienced General/ Multi-Unit manager with an extensive track record of skillfully overseeing cost-effective, profit generating restaurant operations and processes- from manager and staff training to customer service, budget management to process improvement. Also, excel at transforming managers, departments and teams into profit-generating, growth oriented and performance-driven achievers. PROFESSIONAL HIGHLIGHTS Excellent interpersonal, organizational and communication skills Sales Growth Strategies Strategic Planning Ability to establish guest, management and employee relations for long term sales growth Manager and Staff Development Operations Oversight Capacity to quickly master new concepts and procedures Conscientious, energetic and highly motivated Group Sales execution of up to 1.5 million a year
Skills
Excellent interpersonal, organizational and communication skills
Sales Growth Strategies Strategic Planning
Ability to establish guest, management, and employee relations for long term sales growth
Manager and Staff Development
Operations Oversight
Capacity to quickly master new concepts and procedures
Conscientious, energetic, and highly motivated
Group Sales execution of up to 1.5 million a year
Verbal and written communications
Work History
07/2023 to Current General Manager
Sea Island Shrimp House
Direct all processes, procedures, and operations.
Provide driven leadership for successful and profitable operations.
Total annual sales up to $3 million.
Accountable for all management staffing, hiring, and training to include, AGM, FOH manager, 2 hourly managers and staff of up to 50.
Implement and rollout full bar program for only liquor license in company.
10/2021 to 3/2023 Director of Operations
Square One Holding Company - Tennessee
Direct all processes, procedures and operations for 4 different concepts.
Provide driven leadership for successful and profitable opertions.
Annual sales of $30 million over 6 locations.
Average unit volume 5-6 million
Staffing of all management includes GM, AGM, FOH managers, Executive Chef, Sous Chefs, Hourly Group sales manager, Hourly Supervisors, average staff up to 120 per unit.
Responsible for rebuilding Brand and stabilize post Covid.
07/2018 to 08/2021 Operating Partner, Regional Manager
Walk-On's Sports Bistreaux – San Antonio, TX Direct all processes, procedures and operations.
Provided driven leadership for successful and profitable operations. Total annual sales up to $6.5 million.
Accountable for all management staffing, hiring and training to include, AGM, 2 Chefs, 2 Sous Chefs, 3 Managers, Sales and Marketing Manager, Hourly Supervisors and average staff of 75.
Execute all company Marketing initiatives, to include all new menu and LTO offers.
Utilize skills in organization, communication, problem solving and leadership to achieve business goals.
Conduct quality control in all aspects of operations, implementing accountability processes, HR resource management.
Managed effective customer service and quality assurance programs to protect business reputation.
Determined appropriate financial goals and administered budgets to control expenses.
05/2016 to 07/2018 Managing Partner/General Manger
Willie's Grill & Icehouse – New Braunfels, TX Sales tracking at $4.5 million/year volume.
Mastered new concept in 8 weeks and took over number one store in company. Managing a Fast-Casual dining restaurant,
Accountable for budgeting, cost controls, payroll, general accounting and full P&L responsibilities.
Arrange and direct catering functions.
Implement training programs, Decision logic cost controls, and BOH systems. Test restaurant for all new and seasonal menu items.
09/2013 to 05/2016 General Manager
Budweiser Brew House – Saint Louis, MO
Sales tracking at $12 million/year volume
Manage a beautiful three-level, 26,000 square-foot venue that offers a one-of-a-kind experience for fans and visitors in St. Louis
Accountable for budgeting, cost controls, payroll, general accounting and full P&L responsibilities
Arrange and direct sports related events, large private parties and catering functions Accountable for all management staffing, hiring and training to include 2 AGMs, Chef, 4Sous Chefs, 6 Managers and unit staff of 200
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
01/2005 to 09/2013 Regional Manager
Craft Works – Colorado
Directed all processes, procedures and operations for 4 different concepts, Chop House, Rock Bottom, Gordon Biersch and Walnut Brewery for CraftWorks (Seattle, Denver, Provided driven leadership for successful and profitable operations up to 7 units.
Total annual region sales up to $28 million.
Increased sales in region consistently for 3 years up to 12%.
Accountable for all management staffing, hiring and training to include 7 GMs, 7 AGMs, 7 Chefs, 12 Sous Chefs, 24 Managers, 7 Brewers, 3 Sales and Marketing Managers, Hourly Supervisors and average unit staff of 75.
Executed all company Marketing initiatives, to include all new menu and LTO offers.
Utilized skills in organization, communication, problem solving and leadership to achieve business goals.
Conducted quality control in all aspects of operations, implementing accountability processes, HR resource management, SMART goal planning and direct report performance reviews.
General Manager
Big River Restaurant and Brewery
Built annual restaurant sales to $6 million, through excellent hospitality managers and staff.
Prepared appropriate scheduling for all managers and staff based on projected sales volume.
Accountable for budgeting, cost controls, payroll, general accounting and full P&L responsibilities.
Built restaurant large party, Catering and Group sales to over $1 million annually. Created strong community relationships through planning and executing charity, fundraiser events.
Directed the recruitment, interviewing, hiring, training, and evaluation of managers and staff up to 120.
Oversaw the Brewery operations, bottling, canning, distributorship, retail sales. Received Developer of the year 2 years in a row for exceptional management development skills.
Promoted 6 General Managers under my development.
Year over year achieved a profit that was top 5 in the company.
Education
High School Diploma Alameda High School-Lakewood, CO
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