Customer Service Account Executive
Resume:
SHERRY DEMPSEY
************@*****.*** 757-***-****
Savannah GA, 31419
Objective
Ambitious Sales, Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Skills & Abilities
• Customer-focused, Skilled Trainer
• Microsoft Outlook, Word and Excel
• Inventory control
• Excellent time management skills
• Effective workflow management
•Customer Relationship Management Software (CRM)
•Account Executive
• MS Office expert, Negotiation expert
• Payroll specialist, Human Resource specialist
Training/Exceptional telephone etiquette
Experience
Bradford Mews/Brady Management, Floating Property Manager 2023 to 2024
Responsible for the management of Units, ensuring compliance with applicable HUD regulations, Housing Authority policies and Low-Income Housing Tax Credit (LHTC) compliance. Managing the Physical and financial management of assigned Properties, Site Visits, scheduling maintenance work, maintaining positive tenant relations, and budgeting.
Grunt work/ Rand-Stand Bookkeeping\Data Entry - Remote/Virginia Beach, VA October 2023 to Present
Oversee company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations. Perform daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments. Tax information
Remote Customer Service Call Center Trainer/Benefit Advisor
Willis Towers Watson Via Benefits - Newport News, VA Remote
March 2021 to March 2023
Trained and supervised 10 employees on the proficiency and empathy of calls from clients remotely. Talk to Participants about their loss of funding, HRA, accounts, Website options for enrolling in new plans, underwriting. Knowledge of Pega and Funding insight tools, teams’ meetings daily with 25 employees, and reports directly to the Main supervisor and management. Inbound and outbound calls to all departments throughout and outside of the company, by e-mail and telephone. Proficiency of all the systems and knowledge to make sure all the Medicare participants have all the information needed.
LEASING CONSULTANT/ RESOURCE RESIDENTIAL/REMEDY STAFFING
12/2014 to 12/2021
Leasing At 93 Percent of Property 240 apartments
•Move Ins from percentage 72 percent to 93 percent turnover Ratio
•Fair Housing Certified, Yardi Trained, Shopping the Competitive properties.
• Complete lease form or agreement and collect rental deposit.
• Knowledge of lease terms, specifications and community policies
• Knowledge and active Renewal, Late fee process, and work orders.
• Daily reports to General Manager via email and Allocations, Craigslist post daily, Accepting Rent on 1st.
SALES MANAGER/ MATTRESS WAREHOUSE/ NEW YORK, NY
02/2011 to 01/2013
Certificate for Mattress training Complete
• Exceeded Sales Goals at 78 percent
• Maintained accurate records of past due customer account activity.
• Managed workflow to exceed quality service goals.
• Trained staff on operating procedures and company services.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.
CUSTOMER SERVICE SUPERVISOR/ AEROTEK/ GARDEN CITY GROUP/ COLUMBUS, OH
02/2009 TO 11/2011
Managed 12 customer service representatives
• Great claimant support setting
• Claims for claimants involved in the gulf coast
• Setting weekly schedules
• Training employees supervisor calls
• Daily meeting with team, Daily reports
• Empathy for claimants
• Strong leader of customer support staff.
SALES REPRESENTATIVE/ OPTIMUM/ CABLEVISION/ BRONX, NY
01/2009 TO 01/2010
Inbound and outbound call center sales
• Spectacular Customer service
• Speedy Navigation, up selling
• Setting up new accounts with the highest packages
• Receiving Bonus, Exceeding Commission Targets
• Exceeding sales goals
• Top sales employee for 6 months straight
SALES ASSISTANT MANAGER/ SLEEPY'S THE MATTRESS PROFESSIONAL/ NEW YORK, NY
09/2006 TO 11/2009
Exceeding sales goals
• Great Customer service
• Daily reports, Exceeding audit scores
• Above exceeding showroom Goals, Bank Deposits
• Opening and Closing Duties, Maintenance in showroom
Business Teller/Personal Banker, BANK OF AMERICA/ ATLANTA, GA
02/2004 TO 06/2006
Effective liaison between customers and internal departments.
• Updated customer orders from start to finish in an accurate and timely manner.
• Cashing Checks Merlin System Specialist
• Customer Service Specialist
• Up Selling Credit Card, Checking Accounts/DDA Accounts
• Processing New Accounts, Mortgages and Key Locks for Safety Deposit Box
ASSISTANT STORE MANAGER/ BCBG MAX AZRIA/ WESTCHESTER, NY
10/2000 TO 02/2004
Open and closing day to day responsibilities
• Dressing Clients, up selling, customer service
• Exceeding goals, 10 employees and hiring, Inventory daily bank deposits, cash handling.
• Training new employees and hiring, Inventory, Daily bank deposits, cash handling.
Education
COLUMBUS STATE COMMUNITY COLLEGE, COLUMBUS OH 2 YEARS COMPLETED
BUSINESS MANAGEMENT/ HOSPITALITY, JAZZ AND MUSIC
MONROE, BRONX, NY HIGH SCHOOL DIPLOMA, FASHION AND ARTS/WORD PROCESSING
References
Tracy turner
Ohio State University
Linda Jenkins, Supervisor
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