Program/Project Manager and Product Owner

SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

Experience Summary:

Over 18 years of experience managing Consumer and Enterprise Web applications as a Program Manager, Client Services Manager, Product Manager, and Product Owner. Result- driven technology professional with leadership and IT experience. Expertise in guiding complex projects from conception to execution while maintaining a keen eye for detail. Collaborated with Cross functional teams to launch new products and enhance existing products. Adept at requirements definition, risk mitigation planning, and product development. Experience in Clinical Trials, Education, Insurance, Messaging and Pharmaceutical sectors. Elaborated experience in SAFe Agile, RUP and Waterfall methodologies. Excellent written and oral communication skills, analytical and critical thinking skills, decision-making skills, proven ability to manage small and large-scale projects, and stakeholders’ engagement.

Areas of Expertise:

• Program

Management

• Client Services

Management

• Product Owner Lead

• Product/Project

Management

• SAFe certified

PO/PM

• SAFe certified Agilist

• Project

Management

Professional (PMP)

• Product

Roadmaps

• Cross Functional Teams

Management

• Business Analysis • Multi-tasking • Operations/Helpdesk Management

• Stakeholder

Management

• Risk

Management

• Program/Portfolio

Governance

• Technical Helpdesk

Lead

• Scrum Master

Lead

• Budget Management

Education and Certification:

• M.S. in Computer Science, Fairleigh Dickinson University, NJ, USA (Sept 2006)

• B. Tech in Computer Science and Information Technology, Jawaharlal Nehru Technical University, India (June 2003)

• Project Management Professional (PMP), PMI.org (Oct 2012)

• SAFe 5.0 PO/PM (2018)

• CMMi- Associate Certification (2020)

Experience:

CTIS Inc., Rockville, MD April 2009- Current

Role: Sr. Program/ Client Service Manager (Jun 2023- Current) SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

Project Name: CTEP-ESYS contract. This contract comprises of twenty-two enterprise applications and CTIS has been responsible for the development and maintenance of these products for the last 25 years. Some of these applications are new developments while the other involves enhancements and maintenance.

Key Contributions & Accomplishments:

• Collaborate with Internal/External Program Officers to identify program needs, budget, and develop solutions that support program goals and objectives.

• Lead a team of product owners, scrum masters, program support specialists and helpdesk resources in performing various program activities, analysis of complex business data, identifying trends, and providing insights that support the decision- making process of senior management.

• Manage client services resource allocations and determine hiring needs.

• Collaborate with the Project Managers to identify the objectives for Program Increments. Work with the Program Officers to obtain necessary approvals.

• Facilitate the Program Increment ceremonies- PI Planning, Inspect & Adapt Workshops and Program-level Problem Solving workshops.

• Track the Program Increment progress and constantly communicate with the Program Officers to discuss progress, budget, initiatives, impediments, risks, and action plans.

• Facilitate Enterprise Impact Analysis process for initiatives that affect multiple projects.

• Communicate findings and recommendations to senior management and other stakeholders in a clear and concise manner.

• Ensure data quality and accuracy across various systems and tools.

• Provide guidance and mentorship to subordinates in the team.

• Lead and manage initiative, ensuring that deliverables are completed on time and within budget.

Role: Project Manager/ Product Owner- Lead (Jan 2015- Jun 2023) Key Contributions & Accomplishments:

• Implemented Identity Provider and Multi-factor authentication (MFA) services in CTEP-ESYS that include market research and product selection capabilities and the enhancement of CTEP-IAM workflows to incorporate identify proofing and the MFA capability. This will ensure compliance with the Presidential Executive Order

(14028-Improving the Nations Cybersecurity, NIST SP 800-207 Zero Trust Architecture), IAL2/AAL2 (NIST SP 800-63 A/B/C), and FISMA Moderate level system requirements.

• Successfully re-engineered the FIATS technology stack to J2EE, SOAP/REST, STRUTS, SPRING and Hibernate, iText, KendoUI and SAML, reducing the footprint of legacy technologies. This enhanced workflows and system communication, reduced CTEP Help requests by incorporating user generated system reports and brought in business operational efficiencies by reducing the time needed to generate Inclusion Summary Report (ISR) from 8 hours to 3 minutes. With the aid of SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

open-source tools, an innovative (multi-threaded) scheduler module, CTIS has improved operational efficiency and reduced the cost of help desk activities.

• Enhanced CTMB-AIS with a configurable module that can accommodate regulatory requirement changes with version control, reducing the timeframe to release verbiage changes from months to less than 2 weeks into production.

• Enhanced CTMB-AIS to improve data quality and simplify the process through which NCTNs, Research Bases (DCP), Theradex (CTMS), and Consortia (AMC, PBTC) schedule audits on sites, studies, and patient cases through the Registration Trial Identification & Patient Selection feature.

• Enhanced CTMB-AIS with improved business processes by enabling CTMB to monitor justifications provided for audit failures and update regulatory requirements.

• Implemented a simplified protocol-specific audit report that enabled CTMB to generate redacted protocol-specific audit findings across sites and groups for FDA data calls.

• Implemented the FIATS Inclusion Summary Report that allows the Office of the Associate Director (OAD) to get inclusion data at the click of a button. This enabled the OAD to respond to data calls from CTEP, HHS, and Congress quickly, saving time and money. This improvement was well received by CTEP and DCP.

• Enabled PASS Integration for study monitoring through JMS messages and Oracle views to an Integrated CORE system.

Role: Project Manager/Sr. Business Analyst (April 2009- Jan 2015) Key Contributions & Accomplishments:

• Responsible for directing the project resources, developing, and maintaining a detailed Project Plan.

• Organize and track activities, time, cost, risk, and budget in the project.

• Managing project deliverables in line with the project plan

• Recording and maintaining project issues and escalating where necessary

• Resolving cross functional issues at project level

• Managing project scope and change control.

• Monitoring project performance and progress

• Providing status reports to project sponsors

• Define quantitative data that can be presented in the annual report.

• Estimating cost and managing project with defined budget

• Final approval of design specifications

• Risk Assessment of the project

• Management of User Acceptance Testing for all the releases.

• Delivering and monitoring the project with quality standards as briefed in requirement document.

• Identifying user training needs and managing user training program

• Met with client groups to determine requirements and goals.

• Analyzed and interpreted complex data, effectively presenting results and recommendations for operational and strategic planning.

• Developed, maintained, and enhanced operational information and models, SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

ensuring data integrity and meaningful interpretation.

• Optimized system data flow and integrity by orchestrating comprehensive mapping workflow procedures.

• Contributed to strategic system designs by consulting with SMEs and their supportive information systems to refine business processes.

• Defined, gathered, and communicated Business Requirements, actively serving as a liaison between business and technical teams.

• Drove processes using Rally agile tool, prioritizing features and user stories in alignment with business vision and technical complexities.

• Gained stakeholder buy-in

• Confirmed the efficacy of proposed solutions through active engagement in solution testing and validation processes.

• Balanced system improvements with strategic UAT and new solution development by providing wireframe mockups.

• Created Functional Specifications documents, Use Case specifications, business flow diagrams, Activity/state diagram and sequence diagrams, so the developers and other stakeholders can understand the business process according to their prospective and created Business System Development Reports.

• Involved in business analysis of the existing tools and configuring new feature set up. Produced the key deliverables by understanding the Application design. Harvard University, Cambridge, MA Jul 2008- Mar 2009 Project Manager/Business Analyst

Harvard University’s Faculty of Arts and Science department was found in 1890 by the merger of the College Faculty (also Faculty of the Graduate School) and the Scientific School Faculty.

Project 1: Gcast (Graduate)- The Gcast Application will allow the Admissions office to process the graduate Applicants efficiently by automating the process. Having an online application would allow multiple faculties to review the same applicant simultaneously. Forward the interesting application to another faculty if needed. Once the faculty rank all the applications received, the committee members can review the applications and decide whether to admit /decline the application.

Project 2: Inter-Departmental Uploads (IDU)- IDU application allowed various departments to bill each other for the services provided. DA’s will download a spreadsheet, fill in the billing information for the services provided to other departments and upload the spreadsheet to the General Ledger which in turn will make the transaction between the two department accounts.

Key Contributions & Accomplishments:

• Held kick-off meetings with the stake holders and developers to initiate the project. SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

• Prepared project charter for the management to get their approval and sponsoring.

• Created a project plan to complete the project in a defined time.

• Accumulated requirements from various Departmental Administrators through surveys, interviews and JAD sessions and translated them into business requirements and functional /technical specifications.

• Suggested measures and recommendations to improve the GUI interface.

• Managing the tasks of the developers to meet the deadlines.

• Monitor the allocated budget to make sure that we do not exceed the cost assigned.

• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.

• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.

• Designed the look-n-feel requirements of the application through wire framing using MS Visio, for better illustration of the application to research department administrators and management.

• Updated and modified progress and resources allocation in MS project for the team.

• Facilitated user acceptance testing and test strategies with developers and testers.

• Performed manual front-end testing to check all functionalities of different modules.

• Responsible for creating user manuals and to provide technical support and training to the users during UAT and also after the application was deployed in production.

• Obtaining feedback from the users.

• Managing the tasks of assigning, prioritizing the bugs detected during testing to developers using Remedy incident management tool and make sure that the bug fixes are deployed.

• Conducting regular meetings with the developers to make sure that the application development is on track and to discuss things that are critical.

• Providing the weekly status report to the higher management and meeting if necessary to update them.

• Helped in Deployment of Collaboration Solution to Increase Investment Results. Education Management Corporation, Pittsburgh, PA Sept 2007 – June 2008 Web Portal Business Analyst/ Collaborative Practice Director Education Management Corporation's education institutions (includes three universities- AiO (Art Institute Online), AU (Argosy University) and SU (South University)) is dedicated to student and graduate success through a rewarding academic experience in higher education.

Student and Faculty Portal for Online Higher Education division of EDMC provides the platform for a convenient, flexible, and credible online school experience for students and SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

faculty. The Student and Faculty Plumtree Portals will provide the capability to further differentiate the brand experience of AiO, AUO and SUO. Most importantly, the Portals will create an individual and personalized online experience for EDMC students through a public facing website. Most importantly, aid students online to apply for Financial Aid and schedule/make payments online.

Re-designing Re-Admissions application for the ADRs to perform their day-to-day functions through one single application without having to manually contact various departments like Financial Aids, accounting, Student Services etc. to obtain reports about a student. This process will automate the information from each department and ADR’s can serve students immediately as they will have access to student current record. Key Contributions & Accomplishments:

• Effective work as Business System Analyst.

• Involved in conducting JAD sessions with various stakeholders like Accounting, Financial Aid, Registrar and ADR’s for understanding requirements, vision, scope, and extremely critical areas of the application.

• Conducted Walkthroughs with end users, developers, managers, and other analysts.

• All documentation was hosted and managed on the Project Portal on shared services.

• Assisted in the product planning and development cycles: from gathering requirements to writing specifications and shaping the software development process.

• Created Business Models to integrate backend operations using Aqua Logic BPM Suite.

• Participated actively in Requirement and design reviews.

• Followed the Unified Modeling Language based methods using Rational Rose.

• Requirement gathering and documentation of critical business processes. Wrote Use Cases using Rational Rose, functional specifications, and business rules.

• Conducted Use Case walkthroughs to identify and realize the processes and flows involved in the new system.

• Meet with technical team and users to discuss the use cases and design the screen layouts.

• Analyzed the as is business processes, workflow and developed the to-be system.

• Planned and defined system requirements to Authentication process, Use Case Scenario and Use Case Narrative using the UML methodologies.

• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion.

• Developed SOPs and compiled Training Manuals for the new working environment.

• Involved in Analysis of the functional requirements and designing the System Structure.

• Created Mock-up forms for better visualization and understanding of the software solution.

SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

• Documented all custom and system modification.

• Assigned problems to appropriate software development team for fixes.

• Consulted in product management and trained staff application usage.

• Aided management in standardizing GUI and recommending alternatives for incorporation in a phased, iterative manner.

• Developed Use-Case diagrams, Business Flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.

• Created a process document to depict the flow of critical information.

• Assisted the development team with design and development of the application, provided usability metrics collected from user surveys.

• Acted as liaison between the senior management and different teams with effective presentations.

• Write Test cases for developers to test the environment.

• Creating Pre and Post Survey questions for the usability testing.

• Developed strategies with Quality Assurance group to implement Test Cases for manual, functional and stress testing and UAT (User Acceptance Testing)

• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the timeline.

United Parcel Service, Mahwah, NJ Sept 2006- Sept 2007 Business/Data Analyst

UPS was founded in 1907 as a messenger company in the United States; UPS has grown into a $42.6 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. UPS has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. The objective of the Application Provisioning Request System (APRS) is to provide a centralized, consolidated system where users can submit requests to manage their access rights to UPS systems and applications. There are many existing provisioning systems which need to be consolidated. This consolidation project will assist in eliminating user confusion concerning how they request IDs and will decrease the submission of duplicate or invalid requests which need to be resolved by the Data Security Processors. Key Contributions & Accomplishments:

• Leveraging distinct processes to add new features into the application.

• Conducted JAD sessions with management, SME, vendors, and other stakeholders for open, pending, and critical issues.

• Creating architectural diagrams that illustrate information about different UPS systems and how they talk to each other.

SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

• Analyzed and prioritized business requirements that should be a part of each release.

• Testing the requirements that are incorporated into the application to validate that requirements are met.

• Coordinating with different system owners to provide their interface with APRS application.

• Learn about different interfaces like EWD (Enterprise Workforce Directory), EPD

(Enterprise Portal Directory), RARS/IRARS, SMS (Skilled Management System) etc. to see what changes would be needed from APRS end and these systems end to provide the interface.

• Massively worked on documenting and maintaining the huge APRS business requirement document (BRD).

• Innovatively produced an idea of re-documenting the existing requirement document that can be easily handled to incorporate future enhancement or additional application interfaces.

• Creating the business and technical specification for the new enhancements that are being added to the application.

• Proactively maintaining the issues tracker and see that tasks are appropriately prioritized and worked upon by the programmers.

• Developed Reports based on Business requirement. Created List reports, Crosstab Reports and Drill down reports in Cognos ReportNet.

• Maintenance and Troubleshooting of ReportNet Tools. Setup Security and User creation using ReportNet Access Manager.

• Scheduled meetings with distinct groups of Stakeholders, Application owners, System Administrators and Programmers to finalize the requirements.

• Maintaining the individual project plan to prioritize the tasks and reporting to the manager on regular basis.

• Collaborated with other business analysts and Quality Assurance Analysts in Automated and Manual Unit testing, system testing and functional testing. USAllianz, Golden Valley, MN April 2006 – Aug 2006 Business Analyst

USAllianz is one of the biggest financial firms dealing in Securities, variable and fixed products, headquartered in Minneapolis. USAS are in the process of acquiring other financial organizations and expanding their business. The projects involved moving their backend systems from WINOPS to BOS Application and the implementation of new surveillance and supervision application from SunGard. SYEDA QUADRI

Sr. Program/Client Services Manager

201-***-**** *************@*****.***

Key Contributions & Accomplishments:

• Analyzed As-Is system, gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI (User Interface)

• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word.

• Conducted JAD sessions with management, SME, vendors, users, and other stakeholders for open and pending issues.

• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.

• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.

• Worked on Wire frames during the Elaboration Phase

• Scheduled meetings with developers, SAs (System Analyst) and testers to collaborate resource allocation and project completion using MS Project.

• Used power point presentations for conduction walkthroughs with the stakeholders.

• Played a key role in Interface testing both functionally and manually.

• Assisted the SA to document all custom and system modification.

• Assigned problems to appropriate software development team for fixes.

• Created and managed project templates, use case project templates, requirement types and traceability relationships.

• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)

• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.

• Suggested measures and recommendations to improve the current application performance.

Linkedin Profile: https://www.linkedin.com/in/syeda-quadri-645b7b214/

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