Customer Service Representative or other position

LELAND ALEXANDER

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth. EDUCATION WORK EXPERIENCE

High School Diploma

HORIZON BLUE CROSS BLUESHILED

SKILLS

Excellent communication skills,

written and verbal.

Proficient In

CRM/SAP/Zendesk Salesforce

systems and Microsoft Word.

Excellent attention to detail and

accuracy in data entry and

record keeping. Flexible to

change and procedures.

Transcription

Error Identification

Live Chat Support

Administrative Support Ability to

thrive in a fast-paced

environment

Ability to multi-task and manage

time effectively. Organized and

detail oriented.

Phone Etiquette

Escalation Handling

Project management Typing

speed of 80 wpm.

ACHIEVEMENTS

Customer Service Certificate

Customer Service Agent 2018-2023

Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high- quality service delivery. Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions. Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality. Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.

PSEG

Direct Support Professional 2014-2018

Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution. Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. Resolved customer complaints and maintained a clean and organized checkout area.

Achieved customer service goals and surpass customer expectations. Handled sensitive patient information in compliance with HIPAA regulations. COMCAST

Customer Support Representative 2010-2014

Automated deposits, payments, and documentation reports, reducing production time by 75%

Assisted over 100+ customers per day in a fast-paced, back-to back call environment, demonstrating energetic engagement. Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests 551-***-****

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Current

Remote/Hybrid

2017-2019

NEWARK NJ

2012-2016

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