Lead Homeless Interventionist to Assistant Executive Director
Resume:
ANGELA RATELLE
Plattsburgh, NY *****
518-***-**** - *************@*****.***
PROFESSIONAL SUMMARY
Throughout my years of work experience in the human service field and education I developed a passion for helping people that led that to become my choice of career paths. I have worked successfully as part of a team and or individually with many agencies affiliated with the Department of Social Services clientele. Demonstrated success and growth through trainings and workshops which proved to be very beneficial to my position. I would consider it fair to classify myself as Case Management/ Human Service Specialist with over almost eight years of successful experience in Interpersonal Relations and Quality of Care skills . Recognized consistently for performance excellence and contributions to success in the human service industry. Strengths in personal relations with all genres of the population and the disabled either physically and or mentally. Proficiently meet set deadlines and attended team meetings to discuss then the implementation and of plan recommendations for the necessities of the client. SKILLS
Change and Growth Management
Teamwork and Collaboration
Client Assistance Referrals
Implementing Client Care Plans
Behavioral Management Planning
Tenant Rights
Client Home Visits
Maintaining Client Records
Client Needs Assessment
Judgement and Decision Making
Behavioral Disorders
Eligibility Requirements
Youth Programming
Behavioral Skills Development
Treatment Recommendations
Strategic Planning and Execution
Effective Communicator and Public
Speaker
WORK HISTORY
03/2018 to 06/2022 Private Home Health Care Provider Brenda Hor Consumer/employed By – Plattsburgh, NY
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
Completed household management tasks for clients within private home settings. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Followed nutritional plans to prepare optimal meals. Administered medication as directed by physician.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
06/2000 to 02/2005 Lead Housing Specialist/Case Management Specialist Evergreen Townhouse Corporation – Plattsburgh, NY
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion. Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources. Oversaw implementation of housing program, collaborating with management to implement smooth operation of all aspects of program and responding to any operational setbacks.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Provided service and supportive assistance in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Educated families and community members about domestic violence, including its impact on children.
Worked with senior case managers to coordinate team development activities and trainings.
Developed and created programs and monitored effectiveness against individual participant needs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Referred families to shelters, legal resources and educational programs. Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Conducted community workshops to promote different programs and educate public on available services.
01/1998 to 03/2000 Youth Advocate Case Manager
Youth Advocacy Program – Plattsburgh, NY
Checked with newly placed children frequently to support comprehensive success and assimilation.
Completed [Number] [Timeframe] visitations to check on children, families and home environments.
Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior. Acted as advocate for children in [Number] court settings. Established parental eligibility through frequent meetings and reviewing information.
Maintained [Number]% success rate while handling [Number] cases at once. Educated [Number] families in program resources over [Timeframe]. Attended proceedings and testified for [Number] reunification and permanent placement cases.
Updated [Number] case records daily with all client contacts and information. Created and updated systems of organization for case service plans and court reports.
EDUCATION
05/2017 Social Work
SUNY College At Plattsburgh - Plattsburgh, NY
Unfortunately after working extremely hard to acquire the first AS degree required for acceptance into the Licensed Social Worker Program at PSU I became chronically ill and had to withdraw. It was a very big loss and after years of working to get well enough to return to the workforce with the AS degree I have I feel the combination of my actual life and work experience and formal education will compensate for this. 05/2015 Associate of Applied Science: Human Services Clinton Community College - Plattsburgh, NY
REFERENCES
Denise Coughlin- former college advisor and professor Contact Info- ******.********@*******.***/ 518-***-**** Shauna Miller- former co-worker at YAP and formerly Exec. Director at ETC 518-***-****
Brenda Hor- most recent employer through PHHA
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