Operations Manager Account

Sinddie Jean

**** ********* ****, ********* *******, Fl 33035 786-***-**** ************@*****.***

Professional Summary

Proficient store manager dedicated to hiring top-notch sale associates and maintaining smooth. Efficient and highly successful store operations organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem solver with proven team building and management success.

Work History

Shift Supervisor Allied Universal Miami Florida July,2023- January,2025

supervise and coordinate the delivery of quality services on a specific shift at an assigned customer

act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers

Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range

TERMINAL MANAGER PORT OF MIAMI SEPTEMBER 2021-JANUARY 2023

Managed entire trucking facility maintaining records for federal and state requirements.

Prepared detailed activity reports, resolved service account issues and customer concerns.

Provided staff recruiting, selection, orientation, and training of employees.

Brokered freight with outside carriers and AirFreight operations as well as maintained an on-call basis with the prime contract.

Served as couch and motivator to direct reports and was responsible for employee development and Retention

Ensured equipment was in compliance with DOT and federal regulations and ready for DOT inspections.

KEY ACCOMPLISHMENTS Developed a standard Operating Procedure handbook which increased delivery and customer satisfaction by 40%.

Assistant Manager Miami INTERNATIONAL Airport December,2018-AUGUST,2021

Coordinate the scheduling for store shifts so that there is proper staffing at all times.

Immediately addressed problems with customers to promote quick and successful resolutions, increasing repeat visits to 35%.

Managed opening and closing procedures and recommended changes to entrance efficiency of daily activities.

Education

AA: BUSINESS ADMINISTRATION MIAMI DADE COLLEGE

CERTIFIED MEDICAL ADMINISTRATIVE JOB CORP CENTER

LICENSED TAX PROFESSIONAL HRBLOCK

SECURITY LICENSE D ELIAS ELOIM ACADEMY SERVICES

Skills & Abilities

·Strategy thinker

·Goal oriented

·Relationship building and management

·Sales

·Customer oriented

·Excellent customer service skills

·Order management

·Team leadership and coaching

Additional Skills

Proficient in MS Office (word, Excel, PowerPoint) Outlook, MS access Fluent in English, French, Creole

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