Administrative Support Front Desk

BONNIE RIDDELL

Watervliet, NY ***** 518-***-**** **********@*****.***

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Skills

Administrative Support

Data Entry

Bookkeeping

Expense Reporting

Billing

Organizational Skills

Customer Relations

AP AR Office Manager Asst

Bilinski Sausage Manufacturing

Payroll and budgeting

Mail handling

Payroll Processing

Travel Coordination

Credit and collections

Account Reconciliation

Event Coordination

Experience

06/2022 to Current

Cohoes, NY

Maintained filing system for records, correspondence and other documents. Answered phone calls, responded to emails, routed mail and coordinated courier services. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Organized and maintained filing systems for documents and records. Provided administrative support to senior management team. Processed incoming mail on a daily basis .

Entered data into databases accurately and efficiently. Scanned documents using high-speed scanners for digital archiving purposes. Archived confidential material securely following established procedures. Gathered and sorted data for reports and files.

Used filing systems to improve document management and organization. Maintained positive working relationship with fellow staff and management. Maintained front desk to provide positive first impression. Handled incoming calls and directed callers to appropriate department or employee. Greeted guests and vendors to assist in navigating space. Travel Consultant

MCGEARYS Travel

Developed customized travel plans to meet customer needs and preferences. Provided customers with detailed information about travel destinations and packages. 01/2013 to Current

Schenectady, NY

Created itineraries for customers, including flight bookings, car rentals and hotel reservations. Assisted customers in making changes to existing itineraries or canceling trips. Resolved any issues related to travel plans and services. Responded promptly to customer inquiries via phone, email or in-person contact. Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips. Disney Specialist

Universal Specialist

Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products. Processed payments from customers using a variety of methods such as credit cards, cash or checks. AP AR Bookkeeper

Phac Plumbing & Heating

Reviewed, analyzed, and managed accounts payable invoices to ensure accuracy. 08/2020 to 06/2022

Colonie, NY

Developed and maintained an effective system for tracking accounts receivable payments. Processed weekly check runs for all vendors in accordance with payment terms. Reconciled discrepancies between vendor statements and internal records. Assisted with month-end closing process by preparing journal entries as needed. Prepared financial reports to monitor accounts receivable aging balances and payment trends. Weekly Payroll

AP AR Bookkeeper

CMP Industries

Reviewed, analyzed, and managed accounts payable invoices to ensure accuracy. Collection calls

Processed accounts payable and receivable transactions. Conducted monthly bank reconciliations.

Managed payroll processing for staff members.

Reviewed employee expense reports for compliance with company policies. Generated invoices for clients and tracked payments received from customers. Performed month-end closing activities.

Ensured accuracy in all accounting entries and records. Verified accuracy of vendor invoices against purchase orders prior to payment processing. Reconciled vendor statements to assist in monthly closings. 01/2012 to 08/2020

Albany, NY

Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies. Handled sensitive financial information with confidentiality and integrity. Event Coordinator

Site Solutions Worldwide

Collaborated with clients to identify their goals and expectations from the event. Managed logistics related to transportation, catering, entertainment, decorations for events. 11/2008 to 01/2012

Ballston Spa, NY

AP AR

Ensured effective communication between vendors and suppliers before, during and after the event. Provided on-site support during the day of the event including problem solving if necessary. Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.

Registration for event guests .

01/2007 to 01/2008

CMP Industries

Reviewed, analyzed, and managed accounts payable invoices to ensure accuracy. Reconciled discrepancies between vendor statements and internal records. Travel Consultant

AAA Hudson Valley

Provided customers with detailed information about travel destinations and packages. Developed customized travel plans to meet customer needs and preferences. Albany, NY

10/2001 to 01/2007

Troy, NY

Created itineraries for customers, including flight bookings, car rentals and hotel reservations. Assisted customers in making changes to existing itineraries or canceling trips. Resolved any issues related to travel plans and services. Responded promptly to customer inquiries via phone, email or in-person contact. Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips. Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products. Processed payments from customers using a variety of methods such as credit cards, cash or checks. Conducted research on new destinations and attractions to expand product portfolio. Used company tools and systems to complete requests. Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets. Helped clients achieve lowest fairs fares and minimize risks of penalties. Prepared itineraries to deliver travel arrangements to clients. Handled travel arrangements for groups, couples, executives, and special needs clients. Education and Training

High School Diploma

06/1980

Shaker High School

I love crafts, I make wreaths, quilts.

I enjoy car shows.

Activities and Honors

Latham, NY

Family time is most important time for me.

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