Data Engineer
Resume:
Edwin
Addai
Westerville, OH, USA *****
**********.**@*****.***
EXPERIENCE SUMMARY
I am an Application Support professional with a strong foundation in computer science and software development. Skilled in troubleshooting, cross-functional collaboration, and system optimization, I excel at ensuring seamless operations. Committed to continuous learning and delivering top-tier support. SKILLS SUMMARY
Programming/Development: C#, Javascript, Python, HTML, CSS Operating Systems & IT Support Tools: Windows Server, Linux, Active Directory, Bash Scripting, Powershell Database: MS SQL, MySQL
Remote Support & Virtualization: VMware, RDP, TeamViewer Non-Technical: Problem-solving, Technical Documentation, Data Analysis, Continuous Learning, Desktop Support, Collaboration, Customer Service, Agile Methologies WORK EXPERIENCE
Application Support Richnetics - Remote, OH Sep 2024 - Current
Project overview:
• Provided first-line support for a portfolio of business-critical applications, addressing user inquiries and resolving technical issues.
• Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams.
• Contributed to creating a knowledge base, documenting known issues and solutions for efficient troubleshooting.
• Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime. Application Support Analyst Ovation Workplace (SBD) - Dublin, OH Jun 2022 - Sep 2024
Project overview:
• Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues.
• Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a 30% reduction in application downtime.
• Implemented proactive monitoring tools, reducing system failures by 20% and improving overall system stability.
• Collaborated with cross-functional teams using Agile principles to deliver projects on time. Service Desk Representative Insight Enterprise - Delaware, OH April 2020 - Jun 2022
Project overview:
• Instructed end users appropriately using equipment, software, and/or reference materials.
• Documented configuration and provided technical training for new help desk agents.
• Responded to all Customer requests in a timely and professional manner.
• Responded, assigned, and monitored open tickets.
• Troubleshooted and resolved issues related to hardware/software, password reset, Microsoft operating systems, security, desktop applications, and peripherals.
EDUCATION & TRAINING
Columbus State Community College Columbus, OH
A.S in Computer Science Dec 2023
The Tech Academy Bootcamp Remote
Software Development Oct 2024
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