Service Manager Air Conditioning

William Hughes

Engineering Service Manager

Walt Disney World

Professional Summary

Experienced Engineering Service Manager with a demonstrated history working in the hospitality industry. Skilled in Hospitality industry, Team Building and Management.

Areas I supervise include plumbing, Electrical, Air Conditioning,EMS, Kitchen equipment and Carpenter

Have been moves to 2 different parks and 2 hotels

Have won different awards like Partner in Excellence

Assisted in the new programs like Guest service measurement are how to measure

Have been involved in HACCP in kitchen in Parks (Epcot and Magic Kingdom)

Have used different programs like Maximo,HotSOS,Windows,Excel,WorkBrain,Outlook,Medallia and Tableau.

Skills

I am an Electrician by trade

I have learned trade’s like in carpenter and Air Conditioning fields which included EMS .Also completed courses in different types of kitchen equipment and Plumbing

Have a CPO LIC and learned a lot about pool Maintenance.

Have a Journeymen’s license

Attend a lot of classes thru Disney University. (list per request) for mostly Management

Work History

1982 to present Have worked at Walt Disney foe 37 year form 2 different parks and 2 different hotels

1982 hired as an Electrician,1984 Promoted to a Working Foreman,1986 Promoted to Service Manager

1980 to 1982 I was an electrician for the city of Melbourne Florida

1979 to 1980 Worked for Electrical Contractor Underwood /Barrett in Melbourne Florida

1978 to 1979 worked in maintenance in EL Cajon Calf. schools

!974 to 1078 United States Navy. Electrician Mate.

Engaged daily with the Resort's OOI Process, providing timely updates upon the completion of maintenance efforts minimizing revenue impacts, along with Guests Experience.

Team partnered throughout the year with FAM Project Team, managing IFP Jobs at our Resort.

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