Accounts Receivable Customer Service

Alycia L. Samuel (******************@*****.***) PH# 832-***-**** HOUSTON, TX

OBJECTIVE: To become part of an organization where I can utilize my skills and become committed to customer satisfaction. I have a broad application of principles, theories, and concepts.

EXPERIENCE: Accounts Receivable,Collections Clerk-May 2023 -Present (PERCHERON LLC) Made successful contact and collection on customer accounts and past due invoices, Proper posting of customer payments, process customer credits, Fostered strong relationships with Sales, Operations, and Customer Service to resolve delinquencies and address credit risk, Assist with end-of-month closing duties to include, cash application, billing, and reporting analysis; Assist in adjustments (within eligible guidelines), including misapplied payments, overpayments, customer reconciliations, Monitor Aging Report to identify unapplied payments and credits; Maintain databases and spreadsheets, updating information as needed; Respond to email and letter requests; Support Leadership AR reporting and analysis requests as needed

Accounts Receivable-Resolution Specialist-8-2021- May2023 (UNITED SITE SERVICES) REMOTE Responsible for the collection and management of the assigned portfolio. Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos. Establish relationships with customers to encourage faster pay. Ability to maintain a high volume of phone calls. Communicate and follow up effectively with sales department regarding customer accounts on a timely basis. Work with both Sales and the customer in the resolution of disputed balances. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Work with the billing department to ensure POs are utilized and accurate. Suggest account adjustments, small balance write offs and escalate uncollected balances for write offs. Meet defined department goals and activity metrics.

Accounts Receivable -Cash Applications-12/2019-8/2021 (LOOMIS) HOUSTON, TX Works in ERP system environment to apply customer payments via SAP lockbox post-process. Transfer the daily lockbox files from bank websites to the appropriate network folders for automated payment application or rejection. Post ACH, wire transfer and RDS deposits to appropriate GL cash accounts. Working with customers to research and resolve billing issues ensuring a high level of customer service. Support internal customers with ad hoc reporting, data extracts, etc. Creation and maintenance of Microsoft Access databases to provide invoicing information to national account customers. Assists with return credit memo worksheet sorting. Process all electronic uploads to the billing system for the company including customer account maintenance, rate changes, contract changes, etc.

Account Collections Specialist 7/2019 -12/2019 (Engie) Houston, TX Analyze, assess and provide recommendations to customers and management for payment extensions and payment plans, manage accurate and timely disconnect and reconnect processes, ensuring compliance with applicable Market regulations and Utility tariffs, Act as lead for updating, storing, and distributing Utility updates for a Market segment, High volume phone calls to assigned delinquent customers. Responsible for coordination of DNP collection activity with Analysts, Responsible for collection of returned checks, Develop and own additional monthly reports as required by Manager/business, Reconcile A/R on customer accounts to confirm outstanding balances that are due and be the champion of getting paid.

QE Account Billing Specialist 7/2012-6-2019 (ABS Group) Houston, TX Billed all auditor expenses from every audit performed in USA OR CANADA to the appropriate client. Collected on large balance accounts over 60 days past due, Prepared accounts over 120 days past due for outside collections, Preparation of monthly balance sheet reconciliation of deferred revenues for the Five-Year Fee Program. Preparation of financial close out documents and account of contract performance. Establish and maintain Automated Inter-company billing schedules, Preparation of ad-hoc reports, as needed, using Oracle Discoverer, Noetix, Microsoft Excel or other appropriate database tools. Knowledge of ISO 9000- 9001; Knowledge of ISO 10005, ISO1006 Safety

Credit Analyst 4/2012-7/2012 (NRG/Reliant Energy) Houston, TX Evaluate counterparty creditworthiness, evaluation of credit rating data. Made financial decisions on Credit Risk; Evaluations; Letter of Credit and Bonds; handled customer credit requests and credit extensions; identified delinquent accounts and prepared Oracle and SAP reports; Evaluates risk and develops models to predict fraud trends. Respond to marketer requests and make credit provision recommendations. Participated in projects including system development, new market entry analysis, and regulatory support SAP CCS integration with IVR, provide analytical support to credit and collections department to control credit exposure and cash flow.

Financial Analyst 2/2010- 4/2012 (Fleetcor Technologies) Houston, TX Served major business fleet cards of major oil companies, BP, Chevron, Citgo etc.… Handled 100+ call’s in and outbound, submitted request for refunds, applied and removed misapplied payments on a customer account, recovered nsf, Called and collected on payments 16 days old and greater, Handled all fee disputes and negotiations.

Collections Analyst 9/2009-2/2010 (Champion Energy Service) Houston, TX. Responsible for ensuring all special and large residential delinquent customer accounts are billed and collected. In addition, this position is responsible for verifying accurate payment amounts and handling customer issues per negotiations to satisfy delinquency.

Loan Counselor 12/2006-7/2009 (Litton Loan Servicing LP) Houston, TX. Responsible for ensuring that delinquent mortgage loans are serviced according to the Company's policies and procedures, including investor and governmental procedures and guidelines, Reviewed and approved Loss Mitigation workouts, such as short sales, modifications, note sales and deeds-in-lieu of foreclosure.

Customer Service Rep. 3/2003-11/2006 (Conoco Phillips Corp.) Houston, TX. Made outgoing calls to Conoco account holders, Audited business accounts making sure guidelines are being followed, provided quality customer service and support to stores and store location personnel, took incoming calls in a timely manner, using proper greetings and closing verbiage, Responsible for troubleshooting and following-up on all concerns regarding customer credit, re-orders, gas refills, lost orders or merchandise, shipping issues etc.

Loan Officer -collector7/2002-3/2003 (Marpast of Texas) Houston, TX. Precisely issue cash to customers and collect checks and cash upon redemption of loan. Verified application information by telephone with bank, employer, and verification service. Handled the scanning and indexing of loan documents between calls. Called on closed accounts that were up to 9 yrs. old. The paper collected consisted of department stores and financed automobiles, payday financed loans and mortgages. Interacted daily with customers via telephone handling inbound/outbound calls. Expected to meet targeted performance levels while delivering a high level of customer service. Collected in compliance with the provisions of the FCRA and FDCPA

EDUCATION: NEWTON HIGH SCHOOL- 2001 DIPLOMA

MEDICAL BILLER AND CODING CERTIFICATE 10/2001-2/2003 Ultrasound Diagnostic School

SYSTEMS USEDSAP, ORACLE, Windows Vista, and XP. Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) Salesforce, NetSuite, JD Edwards, SAGE, Navision, query, V-Look up, Pivot Tables,Concur,ELEVIA,OPEN INVOICE,ARIBA,VANTAGEPOINT

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