It Support Specialist
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RICHARD SMITH
I N N O V A T I V E, A D A P T A B L E, A N D D R I V E N
Hyper-focused Group Lead from a global manufacturing company Honeywell, transitioning into a career as an IT Support Specialist. With a successful track record in leadership and management, this is a natural progression for me. I recently completed a certification in IT Support and Network Support, which has equipped me with the necessary technical skills to excel in this field. As an IT Support Specialist, I will utilize my inventory management and team leadership skills to ensure that technology is used efficiently and effectively to support the organization's needs. My commitment to providing exceptional customer service and building strong relationships with colleagues, clients, and vendors will also contribute to the success of the organization. With my new technical skills, I can troubleshoot and resolve IT issues, including hardware and software problems, network connectivity, and security issues. My proficiency in a range of technologies, including Windows and Mac operating systems, networking protocols, and virtualization, allows me to provide efficient and effective IT support to any organization.
Experience
Associates Degree
ITT Technical Institute - Norwood, Ohio
IT Support Specialist Certification
Network Support Certification
The Kable Academy - Blue Ash, OH
Competencies
Education
R I C H A R D S M I T H
Networking Protocols
Quality control analysis
Remote Desktop Management
Help Desk Support
Critical thinking
Technical Troubleshooting
Time management
Systems Backups
Disaster Recovery
Data Protection
Communication
Leadership
Teamwork
Problem-solving
Adaptability
Critical thinking
Time management
Decision-making
Innovation
Interpersonal skills
Analytical skills
Attention to detail
Honeywell Intelligrated is a leading technology company that specializes in the design, development, and implementation of innovative solutions for supply chain and logistics operations: Responsible for driving operational excellence and ensuring that all materials are delivered to customers on time and in full. With a focus on continuous improvement and a commitment to excellence, Honeywell Intelligrated is an exciting and rewarding place to work.
Move Order Group Lead
2020 to 2022
Honeywell Intelligrated l West Chester, OH 45246
Improved inventory accuracy by 15% through the development of a cycle counting strategy, resulting in more efficient use of warehouse space and a reduction in stockouts. Led a team of 6 material handlers and achieved a 95% on-time delivery rate to production lines, exceeding the company's goal of 90%.
Implemented a safety training initiative that resulted in a 50% reduction in workplace injuries among the move order team.
Reduced average move order processing time by 25% by implementing process improvement flows, resulting in faster and more accurate delivery of materials to production lines. Responsibilities
Ogara Group is a leading provider of security products, solutions, and services for government, military, and commercial customers: Played a critical role in ensuring that products are shipped and received in a timely and efficient manner. Responsible for managing the shipping and receiving team, coordinating with internal departments, and maintaining accurate inventory records. In addition, I worked closely with vendors and suppliers to ensure that orders are fulfilled on time and within budget. Shipping/Recieving Team Lead
2016 to 2020
OGARA Group l West Chester, OH 45246
Optimized the receiving process by improving their barcode scanning system, resulting in a 25% reduction in receiving time and a 15% increase in inventory accuracy. Improved shipping efficiency by 30% through the implementation of a new packing and shipping process, resulting in savings in shipping costs over the course of one year. Led a team of 10 employees to achieve a 99% on-time delivery rate, resulting in improved customer satisfaction and repeat business.
Responsibilities
A leading aerospace manufacturing company that specializes in the design, development, and production of high-quality aircraft components: Played a critical role in ensuring that the company's inventory is managed efficiently, and materials are available for production when needed. Responsible for overseeing a team of 15 material handlers, coordinating with 3 departments to ensure that materials are available when needed, and ensuring that all inventory is properly accounted for. Group Lead
2022 to Present
Barns Aroespace l West Chester, OH 45246
Implemented new inventory strategies, resulting in a 20% reduction in stockout incidents and a 15% increase in inventory accuracy.
Improved material handling efficiency by implementing new storage processes, resulting in a 30% reduction in the time required to locate and retrieve materials. Led a team of material handlers to achieve a 98% on-time delivery rate for all materials required for a major project, resulting in cost savings of over $10,000 in rush delivery fees. Led a team of 15 material handlers to increase productivity by 25% within 6 months through the development and implementation of training programs, process improvements, and effective performance management, resulting in cost savings per year for the company. Responsibilities
Phone
****************@*****.***
Cincinnati, Ohio45215
Address
rs
Contact
Skills
Associates Degree
ITT Technical Institute - Norwood, Ohio
IT Support Specialist Certification
Network Support Certification
The Kable Academy - Blue Ash, OH
Competencies
Education
R I C H A R D S M I T H
Networking Protocols
Quality control analysis
Remote Desktop Management
Help Desk Support
Critical thinking
Technical Troubleshooting
Time management
Systems Backups
Disaster Recovery
Data Protection
Communication
Leadership
Teamwork
Problem-solving
Adaptability
Critical thinking
Time management
Decision-making
Innovation
Interpersonal skills
Analytical skills
Attention to detail
G&W Products is a leading manufacturer of high-quality metal stampings, fabrications, and assemblies for a diverse range of industries: Responsible for leading a team of production workers to ensure that manufacturing operations run smoothly and efficiently. Worked closely with other departments, including engineering, quality control, and shipping, to ensure that products are delivered on time and to the highest quality standards.
Team Lead
2013 to 2016
G&W Products l Fairfield, OH 45014
Led a team of 10 employees to achieve a 99% on-time delivery rate to customers, resulting in increased customer satisfaction and repeat business. Developed and implemented a comprehensive training program for new hires, resulting in a 50% reduction in onboarding time and increased employee retention rates. Reduced waste in the production process by 10% by identifying inefficiencies and implementing new process improvements, resulting in cost savings annually. Responsibilities
******.*****@*********.***
Armond Darby
Phone:
Email :
Supervisor, Honeywell Int.
******.*********@*********.***
Robert McDonald
Phone:
Email :
Ops Manager, Honeywell Int.
Reference
Phone
****************@*****.***
Cincinnati, Ohio45215
Address
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