Business Development Lead Generation

Roy Dinualdo Mayor Gutierrez

Email: ************@*****.***

Mobile: +639*********

Skype ID: julianzalino

Skills:

Lead Generation: Proven track record in effectively identifying and qualifying potential leads through various channels, including online research, cold calling, email marketing, and social media outreach. Relationship Building: Proficient in building and nurturing relationships with potential clients, establishing trust, and effectively communicating the value proposition of products or services.

Communication: Excellent written and verbal communication skills, adept at crafting compelling messages and engaging with prospects to generate interest and convert leads into customers.

CRM Software: Extensive experience working with customer relationship management (CRM) software, such as Salesforce, HubSpot, or Zoho CRM, to track leads, manage customer data, and analyze sales pipelines. Analytical Skills: Strong analytical and problem-solving skills, adept at analyzing lead data, identifying trends, and optimizing lead generation strategies for improved results.

Team Collaboration: Collaborative team player, able to work effectively with cross-functional teams, including marketing, sales, and customer service, to align lead generation efforts with overall business objectives. Adaptability: Thrive in fast-paced and ever-changing environments, flexible in adopting new technologies, tools, and strategies to stay ahead in the lead generation landscape.

Objective

Seeking an Inside Sales and Business Development role to leverage my expertise in lead generation, client relations, and sales strategy to drive revenue growth in a dynamic, results-oriented environment. What I Bring to the Table

• Proven Sales Expertise: Years of experience driving revenue growth, exceeding targets, and build- ing lasting client relationships.

• Strong Negotiation & Closing Skills: Ability to identify customer pain points, present tailored solu- tions, and close high-value deals.

• Lead Generation & Pipeline Management: Skilled at identifying, nurturing, and converting pro- spects into loyal customers.

• Persuasive Communication: Builds rapport quickly, handles objections effectively, and fosters trust through a consultative approach.

• Results-Driven Mindset: Motivated by performance metrics, continuously optimizing strategies to maximize sales success.

• Tech-Savvy & Adaptive: Comfortable with CRM tools, data analysis, and digital sales platforms to enhance efficiency.

• Collaboration & Leadership: Works seamlessly with teams, mentors colleagues, and contributes to a high-performance sales culture.

What Defines Me as a Sales Professional & Individual

• Integrity & Reliability: Committed to ethical selling, transparency, and delivering real value to cus- tomers.

• Customer-Centric Approach: Focused on understanding client needs and providing solutions that drive long-term satisfaction.

• Resilience & Grit: Thrives in fast-paced, high-pressure environments, overcoming challenges with persistence and adaptability.

• Lifelong Learner: Continuously improving skills, staying updated on industry trends, and refining sales techniques.

• Passionate & Driven: Sales is more than a profession—it’s a craft I take pride in mastering. Work Experience

Independent Contractor

Lead Generation, Appointment Setter, Inside Sales, Business Development (IT Software, Cloud, Security, and Network)

January 2020 – Present

Conducted extensive market research to identify potential leads and target industries. Utilized various lead generation techniques, including cold calling, email campaigns, and social media outreach, to establish contact with potential clients. Qualified leads through effective questioning and needs analysis, ensuring alignment with the company's products or services.

Developed and maintained a comprehensive lead database using CRM software, tracking lead progress and generating reports to measure performance.

Collaborated with sales teams to hand off qualified leads and support the sales process. Monitored industry trends, competitor activities, and customer feedback to refine lead generation strategies and optimize conversion rates.

Client: ecoBoardin LLC – Fort Pierce Florida, USA

Client: Deep North Media – London, England

Client: ACR Dumpster – Southfield Michigan, USA

Appointment Setter/Lead Generation/Product Evangelist Independent Contractor

January 2019 – December 2019

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine the budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: Springdel

Lead Generation Specialist-Business Development

Independent Contractor

September 2018 – December 2018

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine the budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: Comrise – NJ, USA

Inside Sales Executive B2B Lead Generation

Independent Contractor

March 2017 – August 2018

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine the budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: TimeDoctor/Staff.com – Canada

Lead Management Specialist/Lead Generation Specialist September 2016-February 2017

Responsible for developing a consistent pipeline of high-quality leads to be passed on to Business Development professionals and executives within the company. Actively participate in overseeing highly qualified leads to a close as they move through the opportunity development lifecycle. Responsible for developing quality internal relationships and use of consultative sales innovation to help the Business Development team advance related opportunities.

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the Software Solution will speak to those needs. Identify key buying influencers within these prospects to determine the budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached. Prepare and analyze sales pipeline reports and dashboards. Progress Software (Asia Pacific, Australia, and New Zealand) Inside Sales Solution Advisor DataDirect and Integration February 2015 – March 2016

B2B Solution Selling of Data Connectivity and Integration DataDirect Connectors Map customer business requirements to Progress Software's DataDirect Connectivity and Integration Solution. Assess customer's current processes relating to the DataDirect ODBC, JDBC, and ADO.NET Opportunities and solutions. Assess the environment for DataDirect CLOUD and Data Integration opportunities. Align Progress Software's Products, specifically DataDirect and Integration and cross-brand products, and third- party products to Progress Software's DataDirect opportunities. Assess requirements and document a solution design overview recommendation. Describe the business/technical advantages of DataDirect and Service Assurance solutions. Recommend education opportunities to customers, based on the DataDirect/Integration and Service Assurance solution.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails/Appointment Setting

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for further development and closure

• Close sales and achieve quarterly quotas

• Research accounts, identify key players, and generate interest

• Maintain and expand the database of prospects within the assigned territory

• Team with channel partners to build pipeline and close deals Client: Sales Momentum – Dublin, Ireland

Business Development Consultant

Independent Contractor

October 2012 – February 2015

Develop new business via Consultative and Needs-Based Solution Selling approach

•Follow up on leads and conduct research to identify potential prospects.

•Conduct a needs analysis and determine the prospect’s pain points to determine how the Montage Solution will speak to those needs.

•Identify key buying influencers within these prospects to determine budget and timeline.

•Build and cultivate prospect relationships by initiating communications and conducting follow up communications in order to move opportunities through the sales funnel.

•Work with the Regional Sales Directors and VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

•Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate, and documents are attached.

•Prepare and analyze sales pipeline reports and dashboards. Comscentre LTD LLC (Australia)

Project Coordinator and Provisioning Coordinator

May 2010 - Oct 2014

Duties and Responsibilities:

Assists the PM with projects from design until completion and implementation. Oversee and document all aspects of the specific project. Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Coordinate the ordering, supply, and delivery of telephony (Cisco) equipment, data and voice (telephony) services from various telcos and vendors.

Validate orders and monitor the supply of hardware and software from various third-party suppliers. Responds to customer requests and inquiries through phone, fax, e-mail, internet, and other electronic means; and where applicable service those needs via direct action or establishing a workflow for action initiation by the Projects and Installation Team or other teams within Comscentre through ticket logging via Comscentre’s CRM and other systems.

Ensure that all customer expectations are met or exceeded through triaging responses according to the mode of communication, customer type, nature, and urgency of the request. Assist with various ad hoc projects.

Produce reports and documentation.

Use non-contact time productively to undertake activities such as training, updating, and maintaining knowledge bases and other systems.

Provide a superior level of service to Customers by taking proactive responsibility for the management of service qualification, data & voice ordering, provisioning, and end-to-end client communications from contract through deployment to billing. This role is a key focus point in delivering data & voice solutions; facilitating mutually agreeable resolutions; driving communication through feedback, meetings, and reporting; and contributing to process development and improvement in the way the business services its customers.

• Voice and Data - adds, moves & changes

• PBX - adds, moves & changes

• DID - adds, move & changes [National and International]

• Un=welcomed calls - Client and Carrier Management

• PSTN -Adds, moves, & changes.

• ISDN LINES - -Adds, moves, and changes.

Siemens (USA)

Helpdesk Support

November 2008 – April 2010

• Responsible for providing technical assistance and support related to computer systems, hardware, or software.

• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements a solution.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries via inbound telephony engagement.

• Respond to email messages for customers seeking help.

• Ask questions to determine the nature of the problem.

• Walk customers through the problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure the issue has been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur. Accenture (USA)

Helpdesk Analyst January 2007 – October 2008

Primary Responsibilities

Provide I.T. assistance to all Siemens Serviced Company employees and clients across all 3 regions Asiapac, EMEA, and North America.

* Creating incident tickets for various issues that need a local desktop or engineer’s intervention.

* Assesses and records problems accurately in the problem management tool.

* Resolves technical-related issues by utilizing appropriate knowledge and skills to ensure client satisfaction.

* Manages and triages multiple concerns effectively by understanding client’s needs and meeting service- level requirements.

* Identifies potential system problems and resolves or escalates it to the department concerned for resolution.

* Works with clients in establishing the appropriate expectation and response time.

* Takes ownership of all client interactions, utilizes appropriate follow-through, and logs all client interactions.

* Provides timely feedback to external and internal clients via phone, e-mail, chat, or other forms of communication applications.

* Assist various departments of the organization as required.

* Provides comprehensive second-tier phone support for the resolution of technology problems and requests.

Multi Scribe Global Solutions Services (USA Doctors) Medical Transcription Proofreader/Editor

January 2006 – December 2006

Principal duties and responsibilities

Edit the transcribed document against actual dictation. Edit documents consistently and fairly according to transcription guidelines, standards of style, and formats of practice. Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length. Utilize all available reference tools to ensure the accuracy of the transcribed document. Provide timely and consistent quality feedback to inform and update the transcriptionists regarding quality issues and areas of concern to help eliminate the repetition of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them, as needed. Identify potential risk management situations.

Adhere to policies and procedures to contribute to the efficiency of the transcription department. Access the patient’s health information as needed for further clarification. Transcribe reports as needed.

Checking for grammatical and textual errors

Filling in any words or phrases missed by the transcriptionists Formatting documents according to the client's specifications Performing final quality check on the document prior to uploading to the client's server Medical Transcriptionist

iBiz Technologies

September 2004 - January 2006

Principal duties and responsibilities

Edit the transcribed document against actual dictation. Edit documents consistently and fairly according to transcription guidelines, standards of style, and formats of practice.

Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length. Utilize all available reference tools to ensure the accuracy of the transcribed document. Provide timely and consistent quality feedback to inform and update the transcriptionists regarding quality issues and areas of concern to help eliminate the repetition of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them, as needed. Identify potential risk management situations.

Adhere to policies and procedures to contribute to the efficiency of the transcription department. Access the patient’s health information as needed for further clarification. Transcribe reports as needed.

Checking for grammatical and textual errors

Filling in any words or phrases missed by the transcriptionists Formatting documents according to the client's specifications Performing final quality check on the document prior to uploading to the client's server Medical Transcriptionist/ICD 9 Coder

SPI Global

May 2000 – August 2004

• Analyze patient charts carefully to know the diagnosis and represent every item with specific codes.

• Collect health information as documented by medical specialists and code them appropriately.

• Consult medical specialists for further clarification and understanding of items on patient charts to avoid any misinterpretations.

• Ensure that codes tally with doctors’ diagnoses.

• Advocate for patients where their medical history is needed as evidence.

• Evaluate and re-file appeals of patient claims that were denied.

• Be updated about new coding rules as codes change from time to time.

• Develop good client relationships in the course of duty.

• Collect and distribute coding-related information and billing issues.

• Provide accurate answers to queries on coding.

Senior Technical Support

Convergys

July 1999 – May 2000

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment. Technical Support Specialist

eTelecare Global Solutions

May 1998 – July 1999

• Answering customer questions to learn about their situation

• Asking questions to get a better idea of what might be wrong

• Diagnosing and providing clear advice on what the user can do to solve their problem

• Logging information about the correspondence into the company’s system to keep a record of actions

• Maintaining composure and a positive attitude during difficult situations

• Knowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance

Education

University of Santo Tomas

Manila, Philippines

Bachelor of Science Major in Biology (June 1989 – April 1993) Graduate

References:

Available upon request.

Contact this candidate