Customer Service A Team

Stacie Gallardo

Mission, KS **************@*****.*** 913-***-****

Professional Summary

Experienced housekeeper with a strong work ethic, eager to take on new challenges and opportunities. Quick to learn and dedicated to delivering high-quality work, even during long hours. Detail-oriented and committed to maintaining a clean, safe, and welcoming environment for both employees and patients/clients.

Experience

Nancy’s Cleaning Service Kansas City, KS

Housekeeper 2019 – Present

• Oversee and supervise daily cleaning operations to ensure high standards of cleanliness and customer satisfaction across all service areas.

• Train and mentor new hires, providing comprehensive instruction on cleaning techniques, safety protocols, and customer service excellence.

• Demonstrate strong multitasking abilities, efficiently managing multiple tasks such as deep cleaning, organization, and laundry, all while maintaining attention to detail and meeting deadlines.

• Perform precision cleaning, utilizing advanced techniques and equipment to ensure a spotless and sanitized environment, consistently exceeding client expectations.

• Maintain a positive and professional attitude while interacting with clients, ensuring their needs are met and maintaining long-term business relationships. Lakeview Village Lenexa, KS

Supervisor 2021-2024

• Supervised a team of housekeepers, ensuring the highest standards of cleanliness and sanitation were maintained across patient rooms, common areas, and administrative spaces within the facility.

• Coordinated daily cleaning operations, developing efficient schedules and task assignments to ensure timely and thorough cleaning of all areas, while minimizing disruption to residents.

• Conducted regular inspections of patient rooms, bathrooms, dining areas, and high-traffic spaces.

• Trained new staff on proper cleaning techniques, the use of disinfectants, and infection prevention procedures, ensuring a safe and sanitary environment for residents, visitors, and staff.

• Worked closely with nursing and medical staff to address any specific cleaning needs, including rooms for patients with infectious diseases or those requiring special attention. St. Luke’s South Hospital Overland Park, KS

Lead Housekeeper 2012-2015

• Led a team of housekeepers, overseeing the daily cleaning and sanitation of patient rooms to ensure a safe and hygienic environment for patients and staff.

• Coordinated discharge and stat cleaning procedures, performing quick-turnaround deep cleaning for rooms used by patients upon discharge, ensuring rooms were immediately ready for new patients.

• Managed the cleaning and upkeep of nurse’s stations, ensuring work areas remained tidy, organized, and free of contaminants.

• Cleaned and sanitized common areas, including waiting rooms, hallways, and bathrooms, adhering to hospital standards to maintain a clean and professional atmosphere for visitors, patients, and staff.

• Worked closely with hospital staff to address any special cleaning needs, ensuring compliance with health and safety regulations while maintaining efficiency in operations.

• Trained and supported new staff, reinforcing proper cleaning techniques and infection control protocols.

References

Nelson Webb

Supervisor, Lakeview Village

Phone: 913-***-****

Email:

Nancy Sprinkle

Manager, Nancy’s Cleaning Service

Phone: 913-***-****

Email: ***************@*****.***

Jessica Romero

Manager, Saint Luke’s South Hospital

Phone: 913-***-****

Email: ***************@*****.***

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