Customer Service Client

Cheryl Kelley

321-***-**** **********@*****.***

Proven Leadership Customer Service Sales Operations

Relationship Management Strategic Planning Data Analysis Innovative Solutions

Accomplished, motivated, and bold leader with substantial experience in client service, operations, strategic vision, critical thinking, innovative solutions, and multifaceted collaboration in fast paced environments. Assist in defining vision, developing strategies, and driving continuous improvement. Career track includes contribution to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization.

Strategic Vision

Customer Relations

Team Collaboration

Training / Mentoring

Innovative Solutions

Organizational Effectiveness

Quality Control

Critical Thinking

Creative Problem Solving

Operational Leadership

Detail-Oriented

Business Administration

PROFESSIONAL EXPERIENCE

GREEN SOLUTIONS OF FLORIDA

Dispatch Manager 2020 - 2022

Ensured proper dispatching of leads to sales representative on a daily basis.

Gathered and compiled data from sales to maintain activities and ensure capturing of sales volume.

Held direct responsibility for accumulating information on a weekly and monthly basis for sales reporting.

Collaborated with leadership and ownership to implement processes and policies as needed.

DWM FACILITIES MAINTENANCE

Customer Service Representative 2019 -2020

Provided world class customer and client service in a professional and courteous manner.

Ensured proper dispatch of contractors to client businesses to drive repair operations.

Collaborated with a talented and diverse team to streamline operations and maintain consistent communications.

Utilized proven and demonstrated knowledge of the field to troubleshoot issues and concerns until resolution.

HOBBY LOBBY

Cashier / Bookkeeper 2018 - 2019

Managed comprehensive departmental duties, including ordering merchandise and stocking of shelves.

Ensured proper accounting and bookkeeping oversight, including financial operations, general ledger management, and inventory control.

Handled cash and credit sales, including balancing the till at the end of every shift.

Controlled department inventory, including ordering product and supplies as needed.

C&K CLEANING SERVICES

Owner 2001 - 2018

Built and sustained a profitable cleaning business from the ground up, including all marketing, financial operations, and customer service.

Recruited, hired, and trained a talented and diverse team, including implementation of new processes and procedures.

Controlled comprehensive inventory, including ordering of supplies and working with supply chain managers as needed.

Ensured proper scheduling of work, including dispatching of teams, and all operational leadership.

EDUCATION & AWARDS

COLUMBUS STATE COMMUNITY COLLEGE Associates Degree

AMERICAN INSTITUTE OF ALTERNATIVE MEDICINE Associates Degree

IAP CAREER COLLEGE Certification in Event Planning

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