Sales Manager Customer Service

NORDIA CHAMBERS

Jamaica 876-***-**** ️ *********.****@*****.***

Operations & Financial Services Specialist

Adaptable, detail-oriented, and customer-focused professional with over 10 years’ experience in operations, cash management, billing, and administrative support. Proven ability to thrive in fast-paced environments and deliver accurate, high-quality work both independently and in team settings.

Core Competencies

● Payment Processing & Cash Applications

● Customer Service & Relationship Management

● Invoicing, Billing & Financial Reconciliation

● Database & Records Management

● ERP Systems & Microsoft Office Suite

● Time Management & Problem Solving

● Banking Operations

● Virtual Administration & Project Support

Professional Experience

Independent Contractor / Freelancer (Remote, Jamaica) Operations & Admin Specialist 2016 – Present

● Delivered client-focused support for operational and administrative tasks across diverse industries.

● Maintained consistent communication and updates to ensure clarity and quality.

● Produced accurate reports and ensured project completion within set timelines. Convoy Inc. via Upwork (USA)

Cash Application Specialist Sep 2022 – Dec 2022

● Reconciled payments and resolved discrepancies, reducing outstanding invoices.

● Collaborated with collections and billing teams to streamline payment applications.

● Improved invoice accuracy through regular data validation and system updates. Convoy Inc. via Upwork (USA)

Post-Shipment Operations Specialist Apr 2019 – Sep 2022

● Reviewed shipment data and determined post-delivery charges.

● Processed customer billing and handled policy-based exceptions.

● Managed shipment documentation and maintained accurate records in internal systems.

Planners Industry Network via Upwork (USA)

Executive Assistant 2016 – 2019

● Supported membership management, events, and internal communications.

● Created monthly newsletters and improved website content and resources.

● Ensured up-to-date and clean data across platforms. RBTT/RBC/Sagicor Group Jamaica Ltd (Jamaica)

Teller 2006 – 2015

● Handled high-volume cash transactions with precision and efficiency.

● Resolved client issues and built strong customer relationships.

● Trained staff in new procedures, contributing to smooth daily operations. Micro Credit Limited Jamaica

Credit Officer 2005 – 2006

● Evaluated loan applicants and assessed credit risk.

● Monitored accounts and implemented recovery strategies for delinquent cases. Education

Bachelor of Science in Business Administration - University of the Commonwealth Caribbean 2010 – 2014

Associate of Science in Computer Application & Business Studies - Portmore Community College 2002 – 2004

Certifications

● Anti-Money Laundering & Terrorist Financing

● Cash & Custody Compliance Testing – Passed

● Certificate in Customer Service

● Certificate in Human Relations & Professional Development

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