Customer Service Technical Support

Milagros Sanchez Patton

Hollywood, FL ***** 813-***-**** **********@*****.***

Objective

Detail-oriented and bilingual professional with over 20 years of experience in customer service, administrative tasks, and office management. Strong interpersonal skills with a proven track record of managing front-office operations, supporting daily administrative functions, and providing exceptional client service.

Skills

Technical Skills: Microsoft Word, Excel, PowerPoint, Outlook, CRM, Canva

Soft Skills: Excellent communication, problem-solving, multitasking, attention to detail, self-motivated, work well under pressure

Languages: English and Spanish

Receptionist Skills: Front desk management, phone management, office organization, scheduling, customer service, handling administrative tasks

Professional Experience

Gold Card Services – St. Petersburg, FL

Onboarding / Sales Coordinator

February 2023 – January 2025

Supported over 60 new agents with onboarding, improving agent retention and satisfaction.

Managed customer accounts and sales processes, ensuring smooth daily operations.

Coordinated sales activities, maintained the CRM system, and ensured documentation accuracy.

Demonstrated strong multitasking abilities while working in a fast-paced environment.

Cumulus Media – New York, NY

Sales Coordinator

September 2011 – February 2021

Provided support to management and 15 Account Executives, improving productivity through administrative tasks.

Managed office operations and provided excellent customer service, answering phone calls, greeting clients, and handling inquiries.

Organized meetings, events, and catered services, ensuring a smooth workflow in the office.

Assisted in onboarding new staff and creating a welcoming and organized environment.

Skilled in translating digital advertising into Spanish, facilitating communication with Spanish-speaking clients.

Milagros Sanchez

Hollywood, FL 33020 813-***-**** **********@*****.***

Citadel Radio – New York, NY

National Sales Coordinator

June 2007 – September 2011

Collaborated with Account Executives and National Sales Manager to achieve campaign goals.

Managed office tasks such as preparing advertising presentations and coordinating meetings.

Maintained sales records and generated reports for management, ensuring smooth operations.

Disney Radio – New York, NY

Sales Assistant

July 1995 – June 2007

Managed trade accounts, orders, and monthly reports while organizing meetings and travel arrangements.

Oversaw administrative tasks and ensured smooth office functions.

Trained new staff on company programs, systems, and policies.

Education

Monroe Community College, Bronx, NY - Business Administration

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