Customer Service Project Management

Thomas Warren

**** ********* **** #*** *********, CA 95747

***************@*****.***

Skills

• Documentation

• Project management

• HIPAA compliance

• Patient support

• Analytical problem solver

• Customer Service

• Flexible nature

• Computer-savvy

• Team player

• Collaborative

Work History

Jump Staffing – October 2024-April 2025

Protocol Supervisor-Bosch

• responsible for overseeing protocol-related activities within an organization,

• ensuring compliance with established standards and procedures

• Educating staff on proper protocol procedures and etiquette. March 2022-April 2024

Pride Inc- Job Coach Supervisor

• Provide training and support with issues that may impact job readiness and performance including money management, and other supports

• Provide instruction regarding client rights and self-advocacy

• Maintain positive business relationships with management/owners of businesses

• quality control inspections of work sites as needed

• Complete all inventory and monthly billing as required

• Monitor client progress in case notes and complete all other required paperwork. August 2021-July 2022

Bliss Care Facility -Direct Support Professional

• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

• Allows and encourages residents to do as much of their own care as possible.

• Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.

• Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.

• Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.

• Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.

• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures.

• Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.

• Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance.

• Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.

• Encourages teamwork through cooperative interactions with co-workers. September 2020- June 2021

LaborMax Staffing,Roseville,CA - Apartment Maintenance Supervisor

• Carpentry: Remodel and repair work

• Plumbing

• Household electrical

• Exterior building maintenance

• Custodial work for units to be move-in ready

• Implementing an appropriate preventative maintenance (PM) schedule

• Direct customer service experience with residential or other clients

• Working with outside contractors to ensure remodel and/or warranty work is performed to expectations.

• Ability to estimate time and extent of repairs

• Organizational skills for maintaining material and supply inventories

• Professionalism with coworkers and residents while working in and around apartment complex

• Strict adherence to confidentiality policies according to resident's rights regulations and courtesy

• Computer skills for completing and recording work order information December 2020- September 2021

Floor & Decor, Rocklin, CA -Freight Supervisor

• Oversee receiving and shipping operations on daily basis.

• Supervise freight flow processes and maintain stock areas.

• Manage the freight team efficiently to ensure on-time delivery of orders.

• Ensure that team follows company policies and standards.

• Provide freight updates to Manager on regular basis.

• Address customer inquiries and concerns regarding order deliveries in a timely fashion.

• Provide exceptional services and ensure customer satisfaction.

• Make sure that freight loading and unloading equipment are staged and made ready before shifts.

• Schedule regular equipment inspection to maintain it in good working condition.

• Ensure that equipment are cleaned and put back in place after every use. May 2020- September 2020

Pride Staffing,Roseville,CA - Welder

• Uses electricity and torches to produce heat and solder together components made from steel, titanium, copper, and other metals

• Welds small components like copper plumbing for residential use and large ones like pipelines for power plants or beams for buildings and bridges

• Assesses equipment, structures, materials, and job specifications for appropriate welding positions and methods

• Monitors equipment for appropriate usage and temperature

• Maintains a thorough knowledge of universal standards and specifications in order to meet building codes and legal requirements

• Develops working knowledge of dozens of methods used for welding a variety of materials and components

• Operates specialized machinery for industrial welding

• Trims metal components using heat, fire, and electricity

• Takes apart and disposes of large metal objects

• Monitors work environment for hazards and maintains healthy ventilation levels to avoid particle or gas inhalation

• Follows safety protocol, including wearing heat-resistant gloves, protective masks, and safety shoes

March 2017-September 2019

Home Depot, Carmichael, CA - Sales Associate

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers needs and provide assistance and information on product features

• Welcome customers to the store and answer their queries

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

• Maintain in-stock and presentable condition assigned areas

• Actively seek out customers in store

• Remain knowledgeable on products offered and discuss available options

• Handle returns of merchandise

• Build productive trust relationships with customers

• Comply with inventory control procedures

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March 2017-September 2019

99 Cent Store, North Highlands, CA Stocker/Sales Associate

• Serves customers by helping them select products.

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

• Greets and receives customers in a welcoming manner.

• Responds to customers’ questions.

• Manages financial transactions.

• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

• Alerts management of potential security issues.

• Assists with inventory, including receiving and stocking merchandise.

• Maintains correct quantities of items on shelves.

• Generates price labels for products.

• Breaks down and discards empty packaging.

• Operates tracking scanners to maintain accurate inventory and shipments.

• Assists in order processing as necessary.

• Operates appropriate machinery according to safety protocols.

• Contributes to team effort by accomplishing related tasks as needed. Awards

Homer Award

Customer Service Award

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