Human Resources Patient Care

Kim L. Briscoe

Email: **********@*****.***

Telephone: 240-***-****

Summary:

Approximately 25 combined years of experience in security/financial/human resources and administrative management, supporting government and private sector companies. The financial experiences include executing contract funding packages and tracking program obligations and expenditures, financial program planning and control, generating monthly financial reports, and developing and monitoring spending plans. Provide superior, day-to-day office management operations of the facility. Support the technical staff; maintain facility upgrades and repairs; maintain office supplies and equipment; coordinate new employee indoctrinations; reconcile bills; maintain records and manage vendors. Additional administrative responsibilities are coordinating and scheduling on-site and off-site conferences, meetings, briefings, and symposiums. Functions as Team Conference/Meeting planner; accomplishes meeting arrangements from securing location to interfacing with hotel staff and management, block rooms, and arranging catering requirements, etc.

Energetic, patient-focused Certified Nursing Assistant with 15+ years of experience providing high-quality patient care in long-term health care centers and nursing homes.

Key Skills & Proficiencies:

Administrative: Schedule & Office Management, Meeting Planning, Payroll Processing, Admissions, Resourceful Problem Solving

Customer Service: Strong Interpersonal & Communication Skills, Team Player, Community Relations

Technical: Microsoft Office Suite, Outlook, SAP, EPIC, Netsmart, Homecare Homebase, SharePoint, QuickBooks, DocuSign, Concur, Lotus Notes, eProcurement

Healthcare: Medical Terminology, Critical Thinking, Data Tracking, NAVI Health/CarePort, HealthWyse, Homecare Management

Additional: COVID-19 Vaccinated, Detailed-Oriented, Marketing/Fundraising, Time Management, Spreadsheet Creation, Team Building

Professional Experience:

Bristol Hospice, Richmond, VA 04/2024-12/2024

Business Office Manager

Key Responsibilities:

Provide office support for hospice organization, including correspondence, word processing, filing clinical notes, and maintaining administrative files.

Assist the Executive Director (ED) with meeting minutes and ensure compliance with Medicare/Medicaid regulations for Doctor’s orders and related forms.

Track and manage Doctor’s orders, ensuring timely signatures and updates in patient files.

Maintain up-to-date manuals and assist with closing patient clinical records at discharge.

Enter and track DARs, and billing data, and process Medicare, Medicaid, and private payer claims.

Assist in monthly billing, accounts receivable reports, and alert management about late/missing documents.

Ensure inventory of medical supplies is adequate for patient care and maintain confidentiality.

Process weekly staff timesheets and manage physician orders, including certifications and verbal orders.

Verify Medicare/Medicaid as a payor source and ensure On-Call calendar accuracy.

Trove Home Care – Charlottesville, VA 09/2023 – Present

Certified Nursing Assistant

As a Trove caregiver, I provide help with companion activities that may be required in a client’s home, including:

Transportation

Medication reminders

Meal prep and cooking

Light homemaking/cleaning

Communicate with Trove’s scheduling team to update your availability

Collaborate with teammates at Trove

To ensure the best interests of the client are met

Conduct a comprehensive review of the client’s plan of care before each shift

Update care notes for your client via your phone or mobile device after each shift

Legacy Hospice, Charlottesville, VA 07/2022 – 10/2023

Office Manager

Key Responsibilities:

Manage daily operations for home health aides and nurses, including scheduling, payroll, and supply management.

Coordinate office activities, including reception, medical records, data entry, and maintaining patient records.

Handle high-volume calls, interfacing with hospitals, nursing facilities, and doctor’s offices.

Provided customer service to patients and families, organized patient transfers, and scheduled physician visits.

Plan meetings for the medical director and interdisciplinary team and maintain and distribute relevant spreadsheets.

Manage ordering medical supplies and equipment through DME.

Visiting Angels, Charlottesville, VA

Private Duty CNA 05/2023 - Present

Assist clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support.

Provide medication reminders, companionship, light cleaning, grocery shopping, and meal assistance.

Encourage client independence while ensuring safety and comfort.

22 Century Technologies, Inc., Richmond, VA

COVID-19 / Vital Records Call Agent (Contractor – Virginia Department of Health) 03/2022 – 07/2022

Delivered customer service regarding COVID-19 services and vital records in a remote call center.

Adhered to quality standards and client policies, escalating issues as necessary.

Documented issue resolutions and followed HIPAA and client notification protocols.

Robert Half, Richmond, VA

Human Resources HR Assistant – Human Resources Department (Contractor – St. Anne’s Belfield) 01/2022 – 03/2022

Supported various departments by entering personnel and account data into spreadsheets.

Managed employee packages designed social media initiatives, and scheduled meetings.

Ensured data security, organized correspondence, and communicated HR policies effectively.

Astyra Corporation, Richmond, VA

Process Assistant II, Human Resources (Contractor – Dominion Energy) 04/2021 - 12/2021

Managed HR inquiries-maintained employee records and supported benefit vendors.

Assisted with recruitment, performance management, payroll processing, and new employee orientations.

Coordinated meetings, training sessions, and HR events, and produced HR activity reports.

University of Virginia Health System, Charlottesville, VA

Certified Nursing Assistant (CNA) - Heart & Vascular Unit 06/2018 - 03/2023

Provided post-op care, and assisted with vital signs, EKGs, and patient documentation.

Supported patients with ADLs, ensured safety, and maintained infection-control standards.

Reported patient conditions and managed patient flow.

HomeInstead Senior Living, Charlottesville, VA

Private Duty CNA 08/2019 - 05/2021

Assisted clients with ADLs, including meal prep, light cleaning, and personal care.

Advanced Studies in Culture, Charlottesville, VA

Executive Assistant to the Executive Director 06/2018 - 08/2020

Coordinated communications, managed schedules, and arranged meetings and events.

Maintained confidential files and supported administrative functions.

Assisted with travel arrangements, expense reports, and office supply management.

Development Coordinator, Advanced Studies in Culture

Coordinated fundraising events, identified and solicited donors, and developed fundraising goals.

Managed budgets, created promotional materials, and executed successful campaigns.

Aerospace Corporation, Chantilly, VA

Administrative Specialist II, Electronics & Sensors Division 11/2011 - 06/2018

Supported Principal Director and 6 Systems Directors, managing budgets, labor charges, and reporting using SAP and Business Warehouse.

Assisted with HR activities including hires, transfers, promotions, and terminations.

Coordinated travel, meetings, conferences, and expense reporting for division staff.

Managed office space, and property tracking, and collaborated with Procurement on purchases.

Led organizational move to a new classified facility, coordinating staff, equipment, and telecom relocation.

Supported Board of Trustees Meetings and volunteered for the Robert H. Herndon Science Competition.

Aerospace Corporation, Rosslyn, VA

Senior Executive Assistant, NASA Program Division 04/2001 - 11/2011

Supported 2 General Managers, 6 Systems Directors, and 193 employees across multiple states.

Managed division calendars, meeting scheduling, and room reservations.

Oversaw travel arrangements, expense reports, and purchasing in Deltek and Costpoint systems.

Facilitated new hire interviews, onboarding, and transfers.

Coordinated lab setup and procurement for advanced research and development tasks.

Aerospace Corporation, Rosslyn, VA

Secretary, Civil and Commercial Division 10/2000 - 04/2001

Provided support to the Business Director, scheduled meetings, and managed travel arrangements.

Coordinated visitor logs, maintained office records, and assisted with timecard audits.

Supported HR processes, including candidate interviews, new hire onboarding, and personnel file maintenance.

Licenses

CNA #140*******

Education

National Education Center, Winnetka, CA Office Management/Medical Assistant Training, Certification (1991-1993)

Chickkiah Padmanabhan, M.D., Lancaster, CA Medical Externship, Certification (1992-1993)

Crossland High School, Temple Hills, MD High School Diploma (1982-1986)

Jullian’s Health Education Academy, Ruckersville, VA Certified Nursing Assisting (2017-2018)

Salesforce, Charlottesville, VA Certification (2018)

Awards & Commendations

2016: Spot Award

2015: Spot Award

2006: IDP President’s Award for Excellence

2005: IDA Letter of Commendation

2003: IDA Outstanding Performance Evaluations

Personal Attributes

Self-motivated: Capable of assuming responsibility and managing tasks independently.

Congenial: Strong interpersonal skills, quickly building rapport with others.

Coachable: Eager to learn and improve both personally and professionally.

Productive: Excellent organizational skills ensuring efficient time management.

Security Clearance

Held Top Secret Clearance

References

Available upon request

Contact this candidate