Business Operations Manager
Resume:
Nivedit Daliya
STRATEGIC OPERATIONS LEADER
Revenue Growth Solutions Implementation
Fresno, CA
*************@*****.***
Global Programs
Process Development & Optimization
Operational Excellence
Business Development
Vendor & Client Relations
Strategy Planning
Solutions Enablement
Business Review Reporting
Change Management
SENIOR OPERATIONS MANAGER (Consultant), Colibri Ecological Consulting, Fresno, CA Nov 2024 – Present
Program Development: Develop an Operations Manual, implement safety-enhancing policies, and design employee training programs.
Operational Improvement: Conduct audits of operations, HR, recruitment, onboarding, fleet, compliance, and accounts receivable to identify process improvements and enhance program quality for federal, state, and local clients in energy, utility, engineering, and construction sectors.
Design Growth Initiatives: Serve as Chief Safety Officer, driving growth and client satisfaction through continuous improvement of high-performing operations.
SENIOR BUSINESS DEVELOPER (Consultant), Integrated Transportation Information Solutions, Fresno, CA Jun 2023 – Present
Expand Business Opportunities: Diversify services and products while developing growth strategies to attract new clients beyond current state DOTs and law enforcement agencies. Additionally, increase sales by upselling to existing clients.
Leverage Federal Funding: Identify opportunities in federally funded programs, forge strategic partnerships for state and local procurement, in addition to developing the partner relationship with Oracle.
Utilize Market Research: Apply market research to guide product development and extend services into new industries and international markets. Actively participate in trade show exhibitions and conventions.
IMPLEMENTATION MANAGER, Informativ (formerly Credit Bureau Connection), Fresno, CA May 2022 – Jan 2023
Directed Change Management: Developed Standard Operating Procedures (SOPs) and Objectives and Key Results (OKRs) to scale and grow the brand, enhancing efficiency, optimizing processes, and improving client retention.
Developed Cross-Department Collaboration: Integrated acquisition partners with teams across customer success, sales, SaaS product development, CRM customization, accounting, and compliance to achieve operational excellence.
Oversaw Operations and Training: Managed and trained the Operations/Onboarding Support team to effectively support a growing customer base of over 5,000 accounts.
NATIONAL ACCOUNT COORDINATOR, Electronic Recyclers International, Fresno, CA Sept 2016 – May 2022
Grew Fortune 100 Programs: Oversaw global program deliverables across 8 national facilities and international vendors; audited warehouse processing workflows and partnered with Executive Leadership on revenue growth strategies.
Supervised Client Relationship Management: Led a team of CRMs, handled escalations, and coached direct reports to exceed client deliverables and SLAs.
Data Analysis and Reporting: Utilized BI and CRM tools for custom reports, traveled regularly for client meetings and business reviews, contributed to developing ESG and circular economy/sustainability reporting, supported the Dev team with QA and UX processes.
MA, Organizational Leadership and Management, Eastern University, Ohio (& Allahabad – Deemed University, India)
BA, Economics, Political Science, English, HNB Garhwal University – Mussoorie, India
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