Customer Service High School

K A L I S H KL A L O P E Z

C U S T O M E R S U P P O R T S P E C I A L I S T

C O N T A C T

470-***-****

************@*****.***

**** ******* **. ****** ** 30084

Devry University

Bachelor of Science in Accounting

CURRENT GPA: 3.54

2022- Current

2011-2014

NORCROSS HIGH SCHOOL

HIGH SCHOOL DIPLOMA

E D U C A T I O N

S K I L L S

Communication Skills

Problem-Solving

Teamwork

Adaptability

Technical Proficiency

Time-Management

Customer Service

English: Fluent

Spanish: Intermediate

L A N G U A G E S

P R O F I L E S U MMARY

Dynamic and results-oriented professional with extensive experience in customer service, sales, and management. Proven track record of effectively communicating with customers through various channels, including email and phone, to deliver exceptional service and resolve inquiries. Skilled in inventory management and sales strategies, with a strong ability to drive revenue growth through proactive cold calling and relationship building. .

WORK E X P E R I E N C E

America’s 1st Maintenance 2023 - 2025

Sales Associate, Janitorial Supplies Store

Engaged customers in the showroom, providing expert product knowledge and personalized recommendations to drive sales and enhance customer satisfaction.

Managed inventory levels by conducting regular stock assessments, ensuring optimal product availability, and coordinating with suppliers to replenish stock efficiently. Processed sales transactions accurately and efficiently, maintaining a high level of customer service throughout the purchasing experience.

Assisted in merchandising and organizing the showroom to create an inviting shopping environment, highlighting key products and promotions.

La Parilla Mexican Resturaunt 2021 - 2023

Waitress/Bartender

Provided exceptional customer service by taking orders, serving food and beverages, and addressing customer inquiries and concerns promptly, ensuring a positive dining experience and fostering repeat business.

Managed bar operations, including mixing and serving drinks, maintaining inventory levels, and adhering to health and safety regulations, while effectively handling cash transactions and processing payments.

Princess Linen 2019 - 2021

Remote Embroidery Production Specialist/ Customer Service Created and optimized embroidery files, ensuring precision and quality in design execution while adhering to production timelines. Communicated effectively with customers to address inquiries and resolve issues related to embroidery errors, providing timely solutions and maintaining high levels of customer satisfaction. Managed the re-production of faulty items, coordinating with the production team to ensure accurate replacements were sent to customers promptly.

R E F E R E N C E S

Emilia Guzman 470-***-****

Khiry Baker 678-***-****

Tiara Jefferson 470-***-****

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