Customer Service Advocate

L I N D A R A B A C K

Customer Service Advocate

CONTACT 618-***-**** *************@*****.***

PROFILE Customer Service Advocate utilizing eleven years’ experience in customer service including but not limited to college students and two-star generals.

SKILLS

Work Space

Task Tracker

VCC Communication

Facets

Maccess

Microsoft Office

EXPERIENCE

Customer Service Advocate United Health Care 2022-Present Answering calls from UHC members who need to find Primary Care Physicians, the type of coverage they have, procedures are covered and how to apply for extra benefits.

Personnel Management-Education Illinois Army National Guard 2007-2013 Evaluated soldier applications to determine if they were eligible for re-enlistment, evaluated soldier applications for tuition assistance. One year deployment to from 2008-2009

Testing Center Manager Southwestern Illinois College 1997-2007 Administered and Proctored exams to students in various stages of college education

EDUCATION

Columbus State Community College 2021-2022 Certificate Health Information Management Southwestern Illinois College 1999-2001 Associates Computer Information Systems

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