In-Room Dining Guest Service
Resume:
PRANOL GREGORY FEREIRA
Bar waiter
AboutMe
*******@*****.***
Mumbai, India
SKILLS
•team collaboration and
multitasking.
•fluent in English.
•Knowledgeofinternational spirits,
winesand beers.
•guestsatisfaction and complaint
handling.
• familiaritywith cruise ship protocols.
•fast learner with strong adaptability.
Customer-focused Food and Beverage professional with experience asa Bar Steward and In-Room Dining Server. Skilled in guest service, hygiene standards, and teamwork in hotel and cruise environments. Brings enthusiasm, discipline, and strong communicationskills to global cruise teams.
WORK EXPERIENCE
Bernhard Schulte Ship Management
- Ambassador Ambition
14 August 2023 -14May 2024 (1'*contract)
Deck steward (recieved enployee of themonth)
04 July2024 -08 December 2024(2nd contract)
Promoted as Bar waiter
•Provided efficient beverage service onboard and assisted with guest queries.
EIH Limited-Trident Nariman Point and
The Oberoi,Mumbai.
6December2021- 31December 2022
•As Food and Beverage team member.
•In- room dining.
LANGUAGE
English
Hindi
Marathi
DOB- 16 October2001
Nationality - Indian
Marital Status -Unmarried
Hobbies- Swimming, bike riding
ACADEMICQUALIFICATIONS
V4U Beverage Academy, Mumbai
Diploma in Bartending
andBeverage
3rd January to 4h July 2023
AtharvaCollege of Management Studies, University of Mumbai Craftsmanship Course in Food & Beverage Service
2020 67.50%
Higher SecondaryyCertificate (HSC)
Thomas Baptista Junior College, Maharashtra Board
2019 63.69%
Secondary SchoolCertificate (SSC)
St. Anthony's Convent School, Maharashtra Board
2017 55,40%
Passport details:
Passport Number Dateof issue Dateofexpire Place of issue Z6151188 10th November 2020 9th November 2030 Mumbai Seafarers ID Details:
SIDNumber Dateofissue Dateofexpire Place of issue
M33748989 05th July 2023 4th July 2033 Mumbai
CDC Details:
CDC Number Date of issue Dateof expire Place of issue KOL 139035 11th April 2023 10th April 2033 Kolkata INDOS Details:
INDOS Number Dateof issue Date of expire
237M3315 10th November 2020 9th November 2030
STCW COURSE DETAILS:
Course Certificatenumber
STSDSD 2080746621230127
BST 2080746101230096
PSF (crowd
2080745211230139
management)
Date of issue
16th Feburary 2023
14th Feburary 2023
15th Feburary 2023
Thereby confirm that all the above stated factsaretruetothebest of my knowledge. Place: Mumbai sign:
Date:
Contact this candidate