Customer Service Material Handler
Resume:
Leslie Martinez
Fontana, CA *****
*******************@*****.***
Highly motivated individual seeking a position in which I can use my skills to grow and contribute to team environment or workplace.
Authorized to work in the US for any employer
Work Experience
Server
Yaamava’ Resort & Casino at San Manuel-Highland, CA June 2023 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering beverages in a timely manner
• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
• Collaborated with bartenders to prepare garnishes and ingredients for cocktails, for efficient workflow during busy shifts
• Resolved guest complaints or concerns promptly and professionally to exceed customer satisfaction
• Assisted in training new servers on menu knowledge, service standards, and POS system operation
• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
Detalier
DriveTime Automotive Group-Fontana, CA
August 2021 to June 2023
• Performed thorough cleaning and detailing of vehicles, ensuring a pristine appearance both inside and out
• Utilized specialized tools and products to remove dirt, stains, and debris from vehicle surfaces
• Executed meticulous polishing and waxing techniques to enhance the shine and protect the paint finish
• Vacuumed interiors, including carpets, seats, and upholstery, leaving them spotless
• Cleaned windows, mirrors, and other glass surfaces for optimal visibility
• Dressed tires with appropriate products to restore their appearance
• Removed scratches or imperfections on vehicle surfaces using professional techniques
• Ensured proper functioning of all vehicle components by inspecting lights, wipers, fluids levels, etc
• Maintained an organized inventory of detailing supplies and restocked as needed
• Collaborated with team members to efficiently manage workload during peak periods
• Followed safety protocols when handling chemicals or operating equipment to prevent accidents or damage
• Implemented time-saving strategies that reduced average detailing time by XX%
• Increased customer satisfaction ratings by XX% through attention-to-detail in every aspect of the job Material Handler
Blue Rhino-Jurupa Valley, CA
February 2021 to August 2021
• Assisted in the packaging and labeling of finished products for shipment to customers
• Managed hazardous materials according to established safety guidelines and regulations
• Maintained cleanliness of work area, adhering to sanitation standards set by the company
• Developed effective communication channels between different departments, improving coordination and reducing delays in material flow
• leak checked tanks before shipments were sent
• tare weight tanks to be filled accurately
Server
nenes colombian resturant-Lawndale, CA
January 2019 to August 2021
• Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
• Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
• Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
• Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
Material Handler
Volt Services Group-Fontana, CA
January 2021 to May 2021
Key Activities:
• Pick and package customer orders.
• Use an RF gun to pick and replenish inventory.
• Verify completed orders were picked properly with correct quantities.
• Boxing and labeling.
Equipment Tester / Material Handler
CTDI-Rialto, CA
August 2018 to August 2020
Key Activities:
• Tested cable boxes and modems using automated test equipment to ensure full functionality.
• Verified modems and cable boxes had proper software and met customer requirements.
• Refurbished cable boxes and modems to like-new condition by cleaning and replacing damaged parts.
• Package all equipment with required components and scan and palletize material for shipment.
• Maintain clean and safe work environment.
Customer Service
Norma's Flowers-Fontana, CA
February 2017 to January 2018
Key Activities:
• Communicate with customers to take orders.
• Create flower arrangements and party decorations.
• Maintain and upkeep flowers for future projects.
• Organize and restock inventory.
• Cashier
Education
Salon Success Academy
November 2020
High School Diploma
Bloomington High School
May 2018
Skills
• Customer Service
• Bilingual English/Spanish
• Teamwork / Collaboration
• Verbal/Written communication
• Organized
• Microsoft Office
• Quick Learner
• Data Entry
• Materials Handling
• Floral Design
• Food service (3 years)
• Alcohol sales (2 years)
• Detailing
Certifications and Licenses
Food Handler Certification
May 2023 to May 2027
Food Safety Certification
Contact this candidate