Data Quality Analyst

F RANCELLY P E R F ECTTI

United States, 954-***-****, ***********@*****.***

SENIOR COMPLIANCE AND DATA QUALITY ANALYST

Summary

Senior Compliance & Data Quality Analyst with over 7 years of experience in affordable housing programs (LIHTC, Section 8, HUD). Proven success in ensuring regulatory compliance, performing in-depth file audits, and reducing discrepancies across multi-unit properties. Adept in SAP Master Data Governance and data quality tools, with a keen focus on analytics, training development, and policy interpretation. Recognized for leading cross-functional compliance efforts, automating quality checks, and delivering measurable improvements in file accuracy. Fully bilingual in English and Spanish, with a passion for regulatory excellence and efficient housing program operations. Skills

Adaptability and attention

to detail

File Auditing & Quality

Control

Analytical Problem Solving

Time Management and

Prioritization

Yardi, Microsoft Excel

(Advanced)

File Review and Quality

Assurance

Communication and

Collaboration

Data and Analytics

Compliance and

Regulatory

Tenant Income & Asset

Qualifications

Documentation skills

Critical Thinking

Records review

Certifications

• SAP Master Data Governance 2022

• Scrum Fundamentals Certified (SFC) 2021

• Currently pursuing: IBM Cloud Pak for Data Advanced Training (CP4D)

• Actively learning Python through self-study

Experience

Compliance Specialist and Data Quality Senior Analyst Accenture – Nashville TN

August 2021 – Present

• Analyzed lease documentation and tenant files to assess adherence to federal and state regulatory standards, reducing compliance risks by implementing corrective action protocols across teams.

• Conducted data-driven assessments of compliance metrics for affordable housing programs, identifying patterns in file discrepancies and recommending targeted training for sustained compliance.

• Created and optimized file audit processes for enhanced regulatory accuracy, establishing automated alerts for high-risk areas in tenant and income data submissions to state systems.

• Led compliance analysis meetings with Operations to address potential issues in file reviews and income calculations, ensuring thorough resolutions aligned with HUD and Tax Credit Program standards.

• Developed and implemented analytics-based dashboards to track key performance indicators, such as 140% Income Average compliance rates, supporting data-informed decision-making for upper management.

• Synthesized regulatory requirements into accessible training materials and workshops for staff, improving compliance performance and achieving a 60% reduction in reoccurring file errors.

• Leveraged analytical skills to maintain detailed tracking of tenant income and asset averages, ensuring compliance with income qualification thresholds and enhancing data reliability.

• Collaborated closely with stakeholders to assess the impact of state policy updates on compliance procedures, recommending system modifications that aligned with updated tax credit regulations. Affordable Housing Leasing Manager

Freeman Webb – Nashville TN

August 2018 – November 2021

• Supervised the activities of two assistants across four affordable properties, ensuring their effective collaboration in meeting deadlines and upholding company benchmarks.

• Conducting LIHTC file reviews initiated by our Leasing agents prior to submission to the compliance department, resulting in a 95% approval rate for files without any necessary corrections, ensure strict adherence to tax credit laws and regulations.

• Provided support to the Senior Property Manager by assisting in reporting and various assignments.

• Performed calculations and validations of income and assets for both current occupants and potential tenants.

• Handled the collection of rental payments.

• Addressed and resolved resident complaints and lease violations through thorough investigations.

• Facilitated the setup of new employee accounts on Outlook, Yardi, and Slack, and Teams platforms.

• Oversees the processes related to collections and eviction procedures.

• Provided training to our assistants on methods to resolve issues in the Yardi system.

• Compiled weekly reports for the Senior Property Manager and Regional Manager, outlining progress concerning leasing, delinquency, and Re-certifications for their evaluation.

• Worked with the store manager to develop and execute a store budget that resulted in a 35% reduction in overhead costs.

Team Lead

Domio – Nashville TN

August 2016 – November 2018

• Trained new team members by relaying information on company procedures and safety requirements.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Coached team members in techniques necessary to complete job tasks.

• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

• Worked different stations to provide optimal coverage and meet production goals. Customer Service Representative (Chat & Call)

RadioShack – Remote / USA Locations (Company closed operations in U.S.) August 2015 – July 2016

• Delivered responsive and empathetic customer support via live chat and inbound calls, assisting an average of 60+ customers daily with product inquiries, order tracking, and troubleshooting.

• Handled warranty claims, product returns, and technical support with precision, ensuring positive customer outcomes and increasing satisfaction scores by 20% year-over-year.

• Documented customer interactions in CRM software, maintaining detailed case histories and contributing to streamlined follow-ups and escalations.

• Collaborated with the sales and tech departments to provide real-time solutions for complex issues related to electronics, store inventory, and online orders.

• Recognized for achieving consistently high QA scores and exceeding monthly performance targets in response time, issue resolution, and customer satisfaction.

• Supported training of new hires by providing guidance on best practices for tone, escalation handling, and CRM system navigation.

Languages

- Spanish – Native

- English – Full Professional

- Italian – Elementary

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