Business Analyst Application Development

TOKI HOSSAIN

BUSINESS ANALYST CONSULTANT / BUSINESS ANALYST

Email: ****.********@*****.*** Cell: 718-***-**** New York, NY

OBJECTIVE

Reliable and Intellectual Business Analyst with 5+ years of experience communicating and collaborating with Stakeholders to gather, document and translate requirements into Business needs. Experienced leading cross-functional teams in the development, documentation and delivery process to achieve expected business goals.

TECHNICAL SUMMARY

Methodologies : SCRUM, AGILE, WATERFALL

Requirement Tracking Tools : Rally JIRA, Confluence, MS Excel, Share point

Modeling & Wireframe Tools : MS Visio, SQL, Python, SIEM, IDS, Draw iO, Axure, RP, MS Paint, Ms . Project, Linux

SUMMARY OF QUALIFICATION

Manage and facilitate Joint Application Development (JAD) sessions with business users and development team to drive out detailed business requirements

Experience creating variety of UML diagrams and Wireframes using MS Visio and Axure to convert the modules into the design which best meets the user requirements and are feasible for developers

Modeled the proposed application and functional workflow by using various UML diagrams and Wireframes that best meets user requirements and feasible for QA and Development team

Experience in creating Test cases and assisting in User Acceptance Testing (UAT) sessions prior to going Live, and ensuring functionality does not have any bugs

Experience creating prototypes using MS Visio and Axure to convert the modules into the design which best meets the user requirements and are feasible for the developers

Helped team create Test cases and assisted in User Acceptance Testing sessions prior to going Live

Facilitated Joint Application Development (JAD) sessions with project stakeholders and IT team to gather, document requirement and translate them into User Stories

PROFESSIONAL EXPERIENCE

TD Bank – Jersey City, NJ

July 2022 – Current

Business Analyst II Consultant- Re-Engineered the mortgage and personal loan application process to enable customers to apply, manage, and maintain their accounts. Which resulted in an increase in customer successful application submissions. As a result of the upgrades, the new accounts team received over 18% new applications.

Conducted comprehensive Joint Application Development discussion to create visual requirements documents and working requirement documents for the IT and the Line of Business

Proactively prioritized deliverables for each PI planning to demonstrate business needs to the team

Documented User Stories and change management logs to keep records of all requirements and change requests

Created Wireframes, Mock-Ups, and Workflow Diagrams to successfully demonstrate primary flow and alternate flow for all requirements as needed to minimize the probability of rework

Collaborated with the Architects and Tech Leads to perform technical analysis and order of delivery

Organized, Planned, and Facilitated Scrum ceremonies to fill in the buffer to assure successful execution

Performed root-cause analysis to identify the concealed cause behind the issues and reduce re-occurrence

Managed onshore and offshore teams schedule and availability to ensure timely of all deliverables

Worked with the Stakeholders and IT team to perform GAP analysis on all completed items and all future deliverables to confirm customers seamless experience with all functionality and business process

Utilized SQL to query databases and extract insights, supporting business requirements gathering and data validation for project deliverables.

Charter Communication– Stamford, CT (REMOTE)

June 2020 – July 2022

Business Analyst Consultant- Goal of the project was to enhance the way customers can customize their service plan’s needs, and make a credit card or debit card payment via mobile app.

Engage in various JAD session meetings with stakeholders and technology team to gather, capture and translate business requirements into effective user stories

Led cross-functional teams to deliver enhancements to the service plan customization feature, ensuring alignment between business goals and technical implementation.

Maintain Sprint Burn-down charts, and provided Sprint release status updates to management to ensure IT team is up to date with project status

Create Use Cases, User Stories and Functional/Technical Requirement Documents (FRD/ TRD) and document child user stories and support them with UML activity diagram and wireframes as needed

Developed project plans in accordance with project management framework standard and procedures, and identified ongoing issues and gaps within project plans to help eliminate future implementation issues

Participate and facilitate in a variety of Agile SCRUM ceremonies such as Daily Stand Up, Sprint Planning, Sprint Retrospective, Backlog Grooming and Sprint Demo to provide sprint status updates, reduce roadblocks and show current sprint progress

CVS Health– New York, NY

May 2019 – May 2020

Jr. Business Analyst- The project aimed to design the CVS Self-Checkout booth a smooth process for customers where they can independently scan their own products, make payments and complete their purchase with very minimal assistance from an agent.

Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.

Worked closely with the developers/testers and assist in sprint planning meetings to review user stories, and provided any UML diagrams when needed

Created systems and business process gap analysis to initiate design implementation

Illustrated data mapping diagrams, Process Flow diagrams and use case diagrams using Visio

Work with the Product Owner to ensure product backlog properly groomed and prioritized

Modeled the proposed application and functional workflow by using various UML diagrams and Wireframes that best meets user requirements and feasible for QA and Development team

Provided recommendations and advice to business groups on process improvement projects by analyzing business process flows and identifying changes based on need

Defined and Clarified the Project Scope, Developed Project plan, schedule, policies and procedures to support the achievement of the Project objective

Ensured requirements in backlog were properly groomed and prioritized to minimize time being spent in Sprint Planning Sessions

EDUCATION & ACCOMPLISHMENTS

BACHELOR OF ARTS IN COMPUTER SCIENCE

HUNTER COLLEGE, New York, NY

GOOGLE CYCBER SECURITY CERTIFICATE

Contact this candidate