Real Estate Service Representative

DONALD R. LIETZKE

913-***-**** ******.*******@*****.***

Highly motivated individual with strong work ethics and communication skills. Able to work one-on-one with clients and teams to improve client satisfaction. Looking for employment to use my varied skills and knowledge. Work Experience:

Synchrony Bank

Customer Service Representative Dec 2019 – Mar 2025 Working as a CSR my position consisted of answering incoming calls from three main clients’ customers. The main duties consisted of:

• Resolving any accounting issue with the customer account.

• Teaching/Educating customers to navigate online/phone applications.

• Creating work requests for billing disputes or fraud issues.

• Acting as a resource for team members regarding in-house applications issues. Weichert Realtors, Welch and Company

Sales Associate Jan 2018 – Dec 2019

• Working as a real estate agent in both Kansas and Missouri helping clients sell existing home and/or buying/building a new home.

• Process involves handling all the paperwork via dotloop with both buyer and seller agents. Ensuring all paperwork complies with real estate law and meeting the deadline of the closing date.

• Meeting with prospective customers to show them the value an agent brings to the table on ensuring the buy/build/sell process is smooth and without issues. DST, KANSAS CITY, MO

Staff Software Developer/Data Analyst Aug 2004 - Oct 2017 Orchestrated project management in software analysis, design, development, support, and testing.

• BCP/DRE coordinator for an application product support team. Created and enhanced processes to ensure client database availability during 4 disaster exercises annually.

• Reducing meta-data maintenance from 5 days to one hour by replacing web-based tool that introduced group support with more functionality.

• Enhancing sub-accounting conversion rate from 6 months to 30 days by working with all groups and generating comprehensive creation processes to ensure database integrity and completeness.

• Restructuring project documentation methods by designing tables that fully recorded process and prevented production issues.

• Transforming data research that boosted productivity by consolidating storage from 5 or more locations to 1 centralized location.

• Improved PSSupport tool saving time on data manipulation by initiating process to create, update, delete, and edit records across multiple databases.

• Ensured new functionality worked properly and prevented running methods from malfunctioning by developing checks-process prior to production on PSSupport tool that completed over 10K nightly jobs. Senior Data Technician / Support Coordinator Oct 1997 - Aug 2004 Supervised 2 direct reports. Trained 8 data architects.

• Created new tracking tool CSMeasures to showcase productivity by designing new tables that housed data and crafted queries.

• Confirmed data correctness between logical and published models by devising procedure to sync data.

• The company saved time on formation and implementation by delivering copybook training to new programming developers.

• Assumed fire warden duties and completed CPR and emergency preparedness training, helping the organization facilitate 4 disaster recovery exercises annually as precaution to an actual event. EDUCATION

Associate of Science (AS), Electronics Technology, Johnson County Community College, Overland Park, KS Professional Development

DB2 - SQL - VB - COBOL - Essbase - UNIX - JavaServer Faces - Java Design Patterns Fundamentals of Computer Programming using Java - Java Programming – XHTML / CSS - JavaScript - DataStage Kansas Real Estate License – Missouri Real Estate License

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