Customer Success Senior Product
Resume:
Michael R Fillingim II
***** ******** ** ******, ** 36526 Phone: 251-***-**** ****.*********@*****.***
Skills
Extensive experience with professional application demonstrations (Epic, Cerner, uPerform and others) in sales cycle as well as in support of Marketing and Customer success.
Training and support specialist focused on effective and engaging communication
Analysis and implementation of Epic Health System modules for efficient and meaningful end user experience
Content curation and dissemination for maximized impact across multiple platforms and systems
HIPAA compliant documentation and interface customization
Deadline conscious project management, providing goal-oriented support through continued team education and development
On-site client assistance in both inpatient and clinical office Go-live scenarios
Effectively interact, assist and organize several project teams towards cohesive implementation goals
Awards and Activities
Epic Systems Certification – EpicCare Inpatient Clinical Documentation
I Am More Award – Infirmary Health in recognition for outstanding commitment to health care
James E Jacobson Award for Management – The University of Alabama
National Honors Council award recipient
Professional Experience
UPERFORM
Senior Product Specialist 2020 - Present
Technical demos supporting Sales Directors and Account Executives
Dedicated resource for Marketing team and Customer Success
Staff training of clinical application use
Healthcare proficiency and optimization reference for existing clients
INFIRMARY HEALTH SYSTEMS
Epic Certified Senior Trainer 2018-2020
Project Management, focused training, team assignments and scheduling
Content creation, verification and implementation
Skill development, reinforcement and evaluation of team member progression
Focused User and Department training, utilizing individual and in class settings
New employee onboarding and testing
Inpatient Systems Analyst 2016-2018
System development for ease of use and policy adherence
End user profile creation, analysis and maintenance
Problem solving, elbow support and user education
Focused discovery of workflow complications and correction
MEDICAL ONE STAFFERS
Lead Placement Specialist 2011-2016
Client maintenance, employers and potential employees
Strategic use of multiple social media portals, networks and focused medical data-bases to prequalify candidates based on education, experience and current medical focus.
Assign and coordinate nationwide online testing and credentialing
Monitor placement and education, insuring consistent patient care standards
Maintain database of current staff and available positions
Curation of content for online training specific to medical software including Meditech, Pyxis and Kronos for documentation, order management and revenue.
Education
UNIVERSITY OF ALABAMA– Tuscaloosa, AL
Bachelor of Arts in Communication - 2004
Major: Production and Marketing
References available upon request
Software proficiencies:
Epic Hyperspace, Smart Term, UPerform, Healthstream, ProTools, Adobe Audition,
Final Cut Pro, Garage Band, MS Project, MS Office (Word, Access, Excel, PowerPoint)
Career continued:
CUMULUS BROADCASTING – Mobile, AL
Production Director 2009-2011
Coordination of commercial traffic for five station cluster
Organization, direction and training of on-air talent
Creative consultant for market advertisers, audio production and sales force
Account Representative 2008-2009
Client development, maintenance and promotion through concentrated marketing.
Focus on detailed presentations, strategic execution and client positioning for increased market share.
Assistant Program Director 2005-2008
Responsible for broadcast content, promotion, entertainment, events and contests
Written development, coordination and production of station imaging and identifying on-air elements
ACOSTA – Mobile, AL
Sales and Marketing 2004-2005
Increase product presence through strategic presentation, placement and on-site promotion
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