Customer Service and Administrative Assistant

LF

LISA FEATHERSTON

****************@*****.*** 804-***-**** Richmond VA. 23226 WWW: Bold Profile Large call volume

Problem Solving

Attention to Detail

Customer Focused

MS Office

Scheduling appointments

Office administration

Sales

Fortis College Richmond, VA

Medical Assistant Certificate in Medical Assisting

06/2009

Robinsons Plumbing Service Midlothian,

Virginia

Office Assistant

05/2024 - 02/2025

Maintained seven service technicians daily schedules and dispatched the technicians service calls for both commercial and residential jobs. Scheduled return trips with customers when parts are in. Managed a large call volume with empathy and active listening to schedule each service call accordingly.

Utilize service software to input service calls, process customer payments and generate reports.

Exercised critical thinking and decision making to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Recognized by management for providing exceptional customer service. Generate sales leads that develop into new customers. IQVIA Richmond, USA

Client Service Representative

06/2021 - 05/2024

Provides excellent customer service to the pharmaceutical sales representatives, clients, and vendors by building rapport and establish positive relationships by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Communicate, written and verbally, with sales representatives, client home office staff, or client vendors for subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)

Timely and accurate responses to inbound calls, emails, and other communications from customers

Identify and resolve customer issues or escalate to appropriate internal teams as needed

Maintain detailed and accurate records of customer interactions and transactions in our data and health science software Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and Skills

Education and Training

Experience

security requirements

Navigated multiple computer applications while interacting with clients Manage large amounts of incoming calls and customer service inquiries. Harris and Associates Chester, USA

Office Assistant

12/2019 - 04/2021

Answered multi line phone, directed calls, took detailed messages for realtor, provided clerical support to agents and brokers Proofread, edited listings on MLS

Created and maintained spreadsheets for warranties, office inventory and rental payments

Managed office supply orders and inventory to support availability Processed incoming rental payments through checks or credit card transactions accurately according to company policies and procedures RE/MAX COMMONWEALTH

Chesterfield, USA

Office Administrator

12/2017 - 01/2019

Answered multi line phone, directed calls, took detailed messages for realtors

Proofread, edited listings, sales contracts and closing documents Processed commission and escrow checks in accounting software and completed daily deposit using a remote deposit system with the bank Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents

Cougots Chimney Service Richmond,

USA

Office Manager

03/2013 - 01/2017

Accounts Payable, ensuring all vendors were paid on time each month Handled all the account receivables by preparing invoices and worked with customers in collections for past due accounts using QuickBooks software

Created work orders for daily job assignments and assisted in scheduling of technicians

Reconciled credit card statements each month

Assisted with the development of marketing and promotional materials AirPark Medical Ashland, Virginia

Medical Assistant

02/2012 - 03/2013

Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications as directed by the physician. Conducted pre employment drug screens, breath alcohol testing. Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system. Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

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