Social Media Guest Experience

ELIZABETH HENNEN

HOSPITALITY & GUEST EXPERIENCE PROFESSIONAL

ABOUT ME

Outgoing, confident, and polished hospitality professional with extensive experience in high-energy, client-facing environments. Skilled in creating luxury guest experiences, upselling services, and managing VIP clientele with professionalism and warmth. Known for maintaining a poised and friendly presence under pressure while keeping the party going. Dedicated to enhancing venue atmosphere and exceeding guest expectations.

EDUCATION

University of Southern California / Aug 2023 - Dec 2024

Master’s Degree in Communication Management

Texas A&M University / Aug 2014 - May 2018

Bachelor’s Degree in Telecommunication Media Studies

SKILLS

« VIP Guest Experience

« Upselling & Product Presentation

« Conflict Resolution

« Fast-Paced Multitasking

« Luxury Hospitality Etiquette

« Event Hosting & Promotions

« Teamwork & Communication

« Social Media Engagement

CONTACT

Cell: 469-***-****

Email: ****************@*****.***

Location: Dallas, TX

WORK EXPERIENCE

Kaos Music & Entertainment / Aug 2023 - Dec 2024

Marketing/PR Intern

« Developed and executed social media strategies that boosted

engagement by 20% on Instagram and 30% on Facebook.

« Produced eye-catching visual content to promote artists and

events.

« Analyzed audience sentiment and engagement to tailor

promotions and improve outreach.

« Gained experience in the music and entertainment space —

valuable insight into nightlife and event atmospheres.

CycleBar / Aug 2022 - Jun 2023

General Manager

« Managed front-of-house operations, greeting clients and creating

a high-energy, welcoming environment.

« Delivered top-tier customer service that boosted member

satisfaction and retention.

« Led sales efforts and upsold memberships, driving a 25% increase

in sales.

« Organized and hosted branded events and themed ride nights,

boosting engagement.

SPENGA / Aug 2020 - Jun 2021

Assistant Studio Manager

« Provided personalized service to members in a fast-paced studio

setting.

« Handled bookings, client inquiries, and conflict resolution with

professionalism.

« Coordinated in-studio events and partnered with local brands to

enhance brand visibility.

Piranha Fitness Studio / Oct 2017 - Aug 2018

Social Media & Customer Service Intern

« Acted as the face of the studio, greeting and assisting clients

daily.

« Promoted events and specials, increasing client engagement and

memberships.

« Supported event planning and helped create an energetic,

community-driven vibe.

Contact this candidate