Human Resources Customer Service

Ashley Espayos

Springfield, MO **********@*****.*** linkedin.com/in/ashleyespayos

Summary

Aspiring Human Resources professional with 10+ years of experience in customer service, operations, and team leadership with a passion for fostering employee engagement and streamlining organizational processes.

Education

Missouri State University (2025 – 2028) – Human Resources Management Portland State University (2014 – 2019) – Social Sciences Experience

Expedia Group – Customer Service Specialist (Jan 2023 – Present)

Navigated complex conflict situations with tact, supporting long-term satisfaction and trust among partners.

Provided customized education on growth strategies and self-service tools, reinforcing client relationships.

Streamlined partner account processes to ensure quick, accurate resolutions, contributing to a significant boost in KPI metrics

Multipli Credit Union – Member Solutions Advisor (May 2022 – Dec 2022)

Delivered personalized financial guidance, bolstering customer satisfaction and retention.

Resolved intricate account challenges, employing attention to detail and confidentiality. USPS – Rural Carrier Associate (Jan 2022 – Apr 2022)

Delivered mail and parcels up to 70 lbs while ensuring customer satisfaction. Ruby – Receptionist (May 2019 – Jan 2022)

Handled over 200 calls daily, ensuring clear communication and follow-ups.

Earned recognition by exceeding client service expectations and supporting smooth oƯice operations. AC Hotels by Marriott – Housekeeping Supervisor (Aug 2018 – May 2019)

Led a team to uphold high service standards and compliance with operational procedures.

Conducted performance reviews and inspired staƯ development through actionable feedback. Ross Stores, Inc. – Loss Prevention & Front-End Supervisor (Sep 2016 – Sep 2017)

Directed a team in sales goals, loss prevention, and professional development. Skills

Customer Service & Conflict Resolution

Organization & Time Management

Leadership & Team Development

Conflict Resolution & Employee Relations

Honors & Awards

Top Performer Award: Honored for consistently exceeding expectations and delivering high-quality, personalized support in the travel industry.

Legendary Receptionist Award: Awarded for exceptional professionalism and communication skills in client interactions.

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