Qa Engineer Software Development

DANABOINA RAKSHITH

224-***-**** **************@*****.***

Professional Summary:

Over 9 years of IT professional experience in Software Testing in analysis and design and end to end core functional manual testing of Web based and Client/server applications. I have experience in SDLC, STLC as tester, analyst and coordinating with teams from offshore for web-based applications. Proficient in Agile and Waterfall methodologies.

I have worked for Sterling Jewelers (Current), FedEx Corporation, SIRVA Inc. and Indus Group Inc. for various domains across geographies including North America & Asia.

As a Functional QA Engineer, I have:

Experience implementing Software Development Life Cycle (SDLC), Software test Life Cycle and Test methodologies from project definition to post-deployment documentation.

Designed, developed and executed manual test cases based on requirements and specifications

Performed functional, regression, integration, system and user acceptance testing

Strong experience in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models

Experience in analyzing Business Requirements Document (BRD), Functional Specification Documents (FSD), gap analysis.

Executed test cases across different browsers, devices and operating and payment systems

Identified, documented and reported bugs and issues found during testing various applications

Verified bug fixes and retested defects to validate the functionalities as per Acceptance Criteria

Used test management tools like JIRA, Zephyr etc. to track testing activities and test metrics by creating various dashboards.

Expertise in testing Oracle Xstore POS systems for retail environments.

Actively involved in establishing QA processes and preparation of test data, maintaining defects, and reporting defects metrics to management; also preparing monthly & weekly status reports.

Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.

Have Strong analytical, problem solving, communication, and interpersonal skills.

Extensive experience in testing Point of Sale (POS) systems

Experience in building reports and dashboards, customizing them as per user requirements.

Performed Back End Testing by executing SQL and SOQL queries. Conducted and participated in Defect triage meetings.

Proficient in manual and automated testing for POS applications across multiple devices.

Participated in sprint planning meetings, refinement, retro & daily scrums and providing feedback, stories points.

Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required

PROFESSIONAL EXPERIENCE

Sterling Jewelers, Akron OH Sept 2021 – Current

Role: POS(Xstore) Tester/Manual QA Tester

Signet Jewelers are the world’s largest retailer of diamond jewelry. Signet has integrated its website with its stores, so customers can buy online and pick up at a store or get the delivery at a door. They have multiple brands including Kay, Jared, KayOutlet, Sterling. They have eCOM applications for all these brand websites.

Responsibilities:

Maintain release on POS (CHUI & GUI) and XSTORE

Extensive experience in Store+ application (Mobile POS) testing and maintaining continuous releases.

Identified, documented and reported bugs and issues found during testing Clientele application

Performed Sanity & Smoke Testing, System Testing, End-to-End Integration Testing, Smoke Testing, UAT, Regression Testing etc.

Conducted functional, regression, and integration testing on Oracle Xstore Point of Sale (POS) systems to ensure seamless retail operations.

Performed End to End testing for eRepair, SRS and Repair Sales

Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required.

Performed end to end testing for Post Repair ESA, warranties and payment systems.

Actively involved in establishing QA processes and preparation of test data, maintaining defects, and reporting defects metrics to management; also preparing monthly & weekly status reports.

Performed Concierge Application (Mad Mobile) extensive testing on Pick/Pack, Pick-up, Abandon.

Validated Xstore POS on various hardware setups, including registers, receipt printers, barcode scanners, and payment terminals.

Performed End to End on e-Tags Forever (SONOMA) application

Tested ecommerce application from all end points like POS, iPad, mobile

Authored test cases for FIT testing and Regression testing on various applications

Created Dashboards and Key Indicator metrics for various projects

Participated in sprint planning meetings, refinement, retro & daily scrums and providing feedback, stories points.

FedEx, Memphis TN Oct 2019 – Aug 2021

Role: Manual QA Analyst/ POS Tester

FedEx Corporation, originally Federal Express Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and business services based in Memphis, Tennessee

Responsibilities:

Worked on Lightning Knowledge Community Cloud as part of knowledge base migration from Legacy KMS to Salesforce’s Knowledge community, including article customization with various reusable lightning components.

Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.

Executing Test Cases in Quality Centre and logging defects.

Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.

Helping the Business team in carrying out the User Acceptance Testing.

Validated integration of POS systems with inventory management, CRM, and accounting software

Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.

Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Centre.

Performed load and stress testing to ensure POS systems can handle peak transaction volumes efficiently.

Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.

Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.

SIRVA, Oakbrook Terrace, IL Sept 2017 – Oct 2019

Role: Salesforce QA Manual Tester

SIRVA, Inc., based in Oakbrook Terrace, Illinois, is a privately owned American moving industry holding company which resulted from the merger of Allied Van Lines with North American Van Lines.

Responsibilities:

Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.

Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization.

Analysing Business requirements and solution specification documents to design Test Plans, Test cases.

Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records

Acted as a SPOC for all testing related activities in Onshore. Provided offshore team with necessary and KT and assistance whenever required.

Regularly participated in Technical and Used Case review meetings for various functionalities in the application.

Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.

Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase.

Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.

Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC.

Indus Group, Hyderabad May 2013 – Jul 2015

Role: Manual QA Tester

Indus Group is an onshore provider of senior software expert resources that can augment your existing staff or take on an entire project. Indus group is domiciled in Hyderabad with offices in North America

Responsibilities:

Undertook software testing against requirement specifications, use cases and user stories, as new software features are developed

Development of unit tests and test scripts from use cases, user stories and other sources

Undertook software testing against requirement specifications, use cases and user stories, as new software features are developed

Development of unit tests and test scripts from use cases, user stories and other sources

Contributed to sprint planning, sprint review/retrospectives and daily stand-ups meetings

Assisted with product specification and functional analysis

Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.

Involved in preparing Test Strategy and Test Plan for all the applications.

Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.

Defined requirements in Quality Center and mapped with the respective test cases for traceability.

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