Case Management Mental Health

DAVID W MERCEREAU

*** ********* **, ***** ******, OK

360-***-**** *****.*********.****@*****.***

Dedicated professional with expertise in behavioral healthcare, veteran support, and leadership, backed by over a decade of U.S. Navy service. Skilled in crisis intervention, case management, and de-escalation techniques to support diverse populations. Adept at leading teams, optimizing processes, and collaborating across disciplines for impactful solutions. Passionate about service, problem-solving, and driving meaningful change. Proven 51ability to excel in high pressure environments while ensuring excellence in client outcomes. Eager to contribute my skills to a mission-driven organization.

Skills:

• Motivational interviewing

• Case Management

• Software development

• Suicide risk assessment

• Cultural competency

• Crisis Intervention

• Cross-Cultural Communication

• Leadership Coaching

• Public Speaking

• Heavy equipment operation

• Business strategy

• Adolescent Treatment

Experience:

Delivery/Courier Driver Rideshare Operator for Uber/Lyft/DoorDash 04/2023 to Current

Provided outstanding customer service to a variety of customers through shopping and delivering goods from various area retailers, delivering food orders from various restaurants and convenience stores. Provided safe transportation services to a variety of people while remaining focused on the individual needs and desires of the customers. Employed the GPS and individual service platforms for the rideshare/delivery service providers in a fast-paced and sometimes intense driving situations.

Behavioral Healthcare Case Manager II Bridges Behavioral Health 05/2021 to 04/2023

Collaborated within an interdisciplinary treatment team to develop and implement tailored treatment plans for children in a partial hospitalization program, ensuring comprehensive and effective care. Facilitated rehabilitation group sessions using structured curricula, while tailoring interventions to meet the dynamic needs of clients. Engaged in team meetings to evaluate client progress, address behavioral concerns, and optimize reintegration strategies for children and families. Demonstrated strong communication, active listening, and the ability to clearly articulate expectations to enhance client engagement, and overall treatment outcomes.

Behavioral Health Care Coordinator Kitsap Mental Health Services 10/2020 to 04/2021

Led multidisciplinary care initiatives, providing direct support through individual therapy, group facilitation, family counseling, crisis intervention, and case management to drive client stabilization and long-term recovery. Developed and implemented client-centered treatment plans in collaboration with psychiatrists, social workers, case managers, and community organizations to ensure integrated, evidence-based care. Advocated for clients' rights and preferences, facilitating access to mental health services, housing assistance, vocational rehabilitation, and community resources to enhance client well-being and self-sufficiency. Provided psychoeducation and support to families, promoting awareness of mental health conditions, coping strategies, and relapse prevention, to strengthen family engagement in the treatment process.

Unpaid Internship Kokua Services 01/2019 to 07/2019

Developed a deep understanding of disability culture, championing dignity, inclusion, and accessibility, while advocating for person-centered approaches in education and artistic programs. Strengthened communication, mentorship, and advocacy skills by working closely with individuals with disabilities, fostering an environment of mutual respect, and empowerment. Assisted in the coordination and facilitation of Hummingbird Studios, an inclusive community art initiative, ensuring equitable access, engagement, and creative expression for individuals of all abilities. Delivered individualized tutoring support to an adult with a learning disability through the Literacy & Education for Adults with Disabilities (LEAD) program, promoting educational development, self-sufficiency, and cognitive skill-building.

Treatment Intern Olalla Recovery Center 01/2017 to 03/2017

Delivered comprehensive clinical and administrative support in an inpatient treatment facility, overseeing daily operations such as resident check-ins, morning counts, and schedule coordination to optimize efficiency, and ensure seamless facility management. Supported case management efforts by developing personalized recovery plans, maintaining progress records, and ensuring accurate reporting. Collaborated with multidisciplinary teams, including healthcare professionals, and nutritionists, to provide holistic patient care, and enhance treatment outcomes. Helped organize and coordinate educational presentations by visiting healthcare professionals to enhance patient knowledge on wellness and recovery strategies.

Sonar Technician US Naval Service 06/1999 to 06/2013

Provided strategic leadership and operational oversight in high-pressure submarine environments, ensuring mission readiness, system integrity, and personnel development. Developed a trust-based leadership style, mentoring junior personnel, and fostering an environment of accountability, collaboration, and professional growth. Managed preventive and corrective maintenance programs, ensuring optimal performance of sonar systems, towed arrays, and other mission-critical equipment. Spearheaded process improvement initiatives, revitalizing a sound-silencing program that significantly improved inspection readiness and operational efficiency. Directed a six-person team at the Ship's External Work Site (SEWS), overseeing the removal, sandblasting, powder-coating, and reinstallation of fixtures during a major drydock period. Coordinated logistics, scheduling, and execution of dry dock operations, overseeing equipment installations, system upgrades, and asset management. Supervised a four-person sonar watch team, responsible for safe navigation, real-time system monitoring, and tactical decision-making. Led personnel rotations, deployment planning, and transition management, ensuring seamless assignments and mission continuity. Collaborated with senior leadership and cross-functional teams to implement strategies that enhanced readiness, reliability, and efficiency.

Education:

Bachelor of Liberal Arts (Focus in Psychology) 2017-2019

The Evergreen State College Olympia, WA

Associate Degree – Chemical Dependency Professional Trainee (CDPT) Program 2013-2017

Olympic College, Bremerton, WA

Completed 60% of Master's Curriculum in Marriage & Family Therapy 2020-2023

National University (formerly Northcentral University)

Professional References:

Joe Hanley, US Navy, CMC USS Lake Erie, 480-***-****, ***@****.****.***

Mukti Khanna, Professor at Evergreen State College, 360-***-****, *******@*********.***

Mirelle Cohen, Human Services Coordinator at Olympic College, 360-***-****, ******@*******.***

Lara Angell, Intensive Services Team Clinical Supervisor, 360-***-****, *****@****.***

Samantha Maag, Program Manager @ Bridges Behavioral Health, 405-***-****, ********.****@*****.***

Personal References:

Nick Olmstead, Puget Sound Naval Shipyard, 269-***-****, *******@*****.***

Ryan Penner, Mustang School District, 580-***-****

Corey Raney, Behavioral Health Case Manager II, 405-***-****

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