Data Entry Customer Service
Resume:
Jennifer Adrian-McGee
New Brighton, PA 15066
*****.*****@*****.***
PROFILE
Motivated, personable business professional. Talent for quickly mastering technology - trained in Microsoft Word, Excel, PowerPoint presentations, NDCMedisoft Advanced. Tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. With a history of producing accurate, timely work. Is flexible and versatile, poised, and competent in many ways. Thrives in a deadline driven environment.
PROFESSIONAL EXPERIENCE
Communication
● Conferred with clients/customers with effective oral and/or written communication skills by telephone or in person, in order to provide information about services, make/cancel appointments, medication needs or questions, or to obtain details of new clients or complaints.
● Kept client records/files with interactions with therapists/doctor/consultant, appointments, prescriptions, sent invoices, tracked payments/ non- payments.
● Resolved clients/customers issues, common questions, medication, billing.
● Checked to ensure that appropriate changes were made to resolve clients/customers issues and kept files updated.
● Transcribed doctors’ notes on clients and filed into client's chart, recorded meeting notes.
● Audited clients’ charts to keep up with rules/regulations/payments/contracts/contact info.
● Solicited other services for existing or new clients/customers in need.
● Received doctor's recorded notes and transcribed them for clients’ charts and once doctor signed notes, they were filed into client's charts. Customer Service/ Problem solving
● Received insurance or self-pay payments for services provided and logged it into bookkeeping and in client's/customers charts.
● Received insurance payments and non-payments of clients/customers and logged into client charts.
● Counted money in drop box at beginning and end of each day to ensure it was balanced, tracked bank account transactions and deposits and credit card transactions for monthly/ yearly accounting.
● Greeted clients/customers entering establishment with good interpersonal skills including patience.
● Demonstrate positive attitude, proactive approach, flexibility, teamwork, enthusiasm, commitment to work ethic.
● Maintained a clean and orderly work environment.
● Ability to maintain privacy/confidentiality.
Sales Auditing
● Collected and analyzed data to detect deficient controls, duplicated efforts, extravagance, fraud or noncompliance with laws, regulations, management policies.
● Reported to management about asset utilization and audit results and recommended changes in operations and financial activities and prepared audit findings.
● Reviewed data about material assets, net worth, liabilities, surplus, income and expenditures.
● Inspected account books and accounting systems for efficiency and effectiveness.
Early Childhood Development and Nutrition
● Coordinate the setup and implementation of meal services; reinforce health and safety measures.
● Encourage conversation during mealtime and encourage correct usage of utensils and good table manners by positive modeling.
● Responsible for all meal prep, setup, cleanup (sanitization), handling food vendors.
● Responsible for the completion of all weekly and/or monthly meal forms, temperature logs, menus, tracking sanitizing/disinfecting and calibrating thermometer forms, meal changes.
● Help with arrivals and departures of children and completing the logs of parental signatures/ times.
● Perform other responsible duties for the classroom as needed.
● Attend in-services, workshops, training, appropriate meetings as necessary for the classroom.
EDUCATION
Community College of Beaver County - GED graduate
Certificate of training in customer service, Job Training Certificate of training in Microsoft Word, Excel, PowerPoint Certificate of training in Medisoft medical software EMPLOYMENT HISTORY
Sales associate/Customer Service - Kaufman's/ Vector Marketing/ Wal-Mart Administrative Assistant/Front Desk - Venturi Staffing Sales auditor - Rue 21
Front office Manager - Community Alternatives Inc.
Classroom Nutrition Aide - Private Industry Council (Early Head Start) Personal Assistant – adugan LLC
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