Customer Service Office Manager
Resume:
LaTerrica Kitchens
*************@*****.***
Summary:
More than 10 years of experience as an Office Manager/Collections Advisor/Customer Service Expert/Office Clerk.
Providing exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support answering inbound calls, knowledge of client’s products, processes, procedures, and tools
Successfully managed daily operations Liberty Income Tax Franchise and Central Call Center; trained and retained new and existing employee
Skills:
Exceptional customer service
Excellent verbal and written communication
Outstanding leadership & Team Building skills
Experienced Microsoft Office Suite
Education:
Northeast High School, Diploma May 2002
Experience:
Advance Bureau of Collections March 2023 to July 2023
Call Agent
Take inbound and make outbound calls to customers to collect overdue debts
Manage caseloads and effectively resolve each case providing a high level of professionalism
Successfully attain goals and tasks individually and as a team player
PTO Tax Office-Macon GA Jan 2021 to April present
Office Manager (seasonal)
Successfully managed daily operations for tax office
Prepared tax returns while delivering professional and courteous service
Convergent -Macon, GA July 2021 to Jan 2022
Collections Representative
Provided exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support answering inbound calls, knowledge of client’s products, processes, procedures, and tools.
Answer inbound calls to assist customers with past due utility bills
Post payments from customers; make arrangements with customers to resolve utility bills
Liberty Tax Service-Macon, GA Nov 2012 to July 2021
Office Manager
Successfully managed daily operations for Liberty Income Tax Franchise and Central Call Center.
Hired, trained, and retained new and existing employees.
Supervised staff 5-10 employees, managed all escalated calls for conflict resolution, organized and taught a 6-week customer service training, 6-week tax school, leadership training and policy & procedures training
Delivered superior customer service.
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