Scrum Master Product Owner

VALUN CHUM

Brooklyn, N.Y 917-***-**** *****.*.****@*****.*** LinkedIn.com/ValunChum

Agile Delivery Lead – Scrum Master – Product Owner I am a Scrum Master and my specialty is helping teams to become high performing and achieving at a predictable pace while maximizing delivery and workflow. I do this by taking feedback, coaching, facilitating scrum ceremonies, removing impediments and working through dependencies. I have been successful due to my experience, training in the agile scrum frameworks and my passion for being a servant leader. What is unique about me is my ability to connect with teams, build trust and improve associate experiences. SKILLS AND CERTIFICATIONS

SAFe Advanced 6.0 Scrum Master Agility Health Master Facilitator Certified Scrum Master Continuous Improvement Scrum / Kanban Professional Scrum Master Certified Scrum Product Owner Servant leader Jira/Jira Align Certified Amazon Cloud Practitioner Conflict resolution Confluence PROFESSIONAL EXPERIENCE

Wells Fargo, New York, NY

Scrum Master April 2023 - Present

Scrum Master for 6 teams in tech. Focused on delivery, resolved conflicts and created a psychologically safe environment for the team.

●Successfully led the Agile transformation for 6 teams.

●Supported transition of old backlogs to Jira.

●Established Agile ceremonies such as Daily Stand-Ups, Backlog Refinement, Sprint Planning, Sprint Reviews, Sprint Retrospectives.

●Facilitated all Agile ceremonies and supported the Product Owner to meet tight delivery deadlines.

●Established workshops on how to write features and stories, breakdown stories, story pointing.

●Supported the Product Owner in the intake process, creating features and stories to assign to teams, keeping a clean backlog.

●Acted as interim Product Owner.

Capital One Bank, Flat Iron, NY

Principal Associate Agile Delivery Lead November 2019 - April 2023 Scrum Master for multiple teams in Commercial Tech. Resolved conflicts and created a psychologically safe environment for teams.

● Coached teams to high performance using Agile values and framework increasing sprint velocity by 50%.

● Facilitated all scrum ceremonies such as Program Increment planning, daily stand-ups, backlog refinement, sprint planning, sprint reviews, sprint retrospectives, scrum of scrums, enterprise initiatives.

● Prepared Program Increment planning presentations by collaborating with teams and partners gathering content.

● Provided Jira/Jira Align level 1 support to the program.

● Facilitated risk management meetings ensuring that the risks are identified, resolved, owned, accepted and mitigated.

● Implemented change management strategies related to team’s backlog refinement optimizing value delivery by 400%.

● Collaborated with the Product Owner and team ensuring a healthy backlog with features and stories are well defined, prioritized and ready to be worked on increasing backlog health by 100%.

● Created tools with Confluence using macros and Jira Query Language facilitating meetings, to support partners in Enterprise initiatives and S2 meetings improving efficiency of item management by 50%.

● Agility health Master facilitator supporting teams and coaching other Agility health ambassadors across multiple LOBs.

● Mentored and supported the transition of multiple associates into the Scrum Master role. Valun Chum *****.*.****@*****.*** Page Two

Capital One Bank, Melville, NY

Principal Associate Project Manager July 2018 - November 2019 Managed dual site Automated Clearing House teams for Zelle, ACH Commercial Client Onboarding, Maintenance and Wire Investigations. Managed and led a team of 20+ direct reports.

● Ensured the business was completing cases within acceptable Service Line Agreement parameters and within Regulation E.

● Improved processes increasing efficiency, reducing risk, delivering better customer and associate experiences reducing cycle time by 2 days.

● Removed barriers and impediments for the team to work effectively.

● Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks.

● Updated and managed the Desktop Procedures and Process Maps within Igrafix.

● Approved money movement journals ensuring accuracy of 100%.

● Created, submitted and managed arbitration cases in the Zelle network.

● Led the Associate Engagement Team delivering events driving associate engagement and increasing happiness by 10%. Capital One Bank - New York, NY

Market Manager September 2013 – June 2018 Managed a market to meet Retail bank initiatives. Developed relationships coordinating the efforts of cross-functional teams and internal customers ensuring sales and service goals are met.

● Managed and led multiple retail bank locations with more than 20 direct reports.

● Ensured project and bank audit deadlines are executed flawlessly.

● Managed operational reports ensuring the standards of compliance are met.

● Formulated strategies to meet key performance indicators.

● Conducted branch audits ensuring successful results for the market.

● Focused on business development by working with CPA’s and law firms.

● Increased bank deposits by training the sales team winning behaviors to grow balances 10% year over year.

● Recognized for consistently exceeding sales and service goals month over month.

● Coached staff on how to help customers by recommending the right products, services and solutions.

● Created and led corporate strategy communications and training programs. Additional Experience

Co-Founder and Charter President, The CORE Toastmasters. Not-for-profit organization helping to develop leadership and public speaking skills for individuals.

● Founded to foster growth and development for Capital One associates and the community.

● Led the chapter ensuring that all board members understood their tasks to effectively run successful club meetings and support members.

● Represented The CORE Toastmasters chapter at district meetings.

● Delivered multiple speeches and presentations to promote chapter and obtain new members. Co-Founder and Co-Lead, Origins Business Resource Group. Internal business resource group focusing on career development and cultural enrichment.

● Founded to expand company culture of Diversity and Inclusion, create and spread awareness of Asian cultures and to provide professional developmental resources across Capital One.

● Collaborated with multiple Not-for-profit organizations and various businesses to create workshops and events for Capital One associates and communities.

EDUCATION

Bachelor’s Degree in Operations Management – Baruch College, New York, NY

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