Project Management Information Technology

Timothy Ellerbe

Manager of Information Technology Operations

Brockton, MA 617-***-**** **********@*****.***

OBJECTIVE

Highly accomplished and results-driven Senior IT Manager with over 15 years in IT leadership, project management, and strategic planning across various industries. Expert in providing strategic IT support, ensuring smooth system usability, and resolving complex technical issues. Skilled in driving technological innovations, optimizing IT infrastructure, and improving organizational efficiency. Proven track record of leading cross-functional teams, managing large-scale projects, and implementing solutions that align with business objectives. Known for attention to detail, exceptional problem-solving abilities, and effective communication.

EDUCATION TECHNICAL SKILLS

ITT Technical Institute

Associates of Science

Degree in Information

Technology –

Computer Network

Systems

Graduated: May 2011

Regionally Accredited

by: New England

Association of Schools

and Colleges (NEASC

Peterson School of

Engineering

Certificate Program

Graduated: June 2004

Basic Electrician

Certificate

IT Infrastructure Management and Security:

• Directed and managed all aspects of IT operations, including infrastructure, systems, and support services.

• Proficient in managing networking, servers, storage systems, and virtualization technologies.

• Skilled in ensuring compliance with industry standards and regulations, conducting assessments, and implementing security measures to protect sensitive data.

Business Continuity and Disaster Recovery (BCDR):

• Experience in implementing and refining comprehensive BCDR.

• Skilled in risk assessment, mitigation, and rapid response testing for operational resilience.

Cloud Computing and Security:

• Experienced in cloud-based solutions (e.g., AWS, Azure) for scalability and seamless integration.

• Familiarity with cloud security principles and best practices for secure data storage and transmission.

Project Management:

• Strong project management skills with a focus on delivering IT projects on time and within budget.

• Experience in leading cross-functional teams and coordinating resources to achieve project objectives.

• Proficient in using project management methodologies to drive project success.

Vendor Management and Negotiation:

• Experience in selecting and managing IT vendors and service providers.

• Skilled in negotiating contracts and service-level agreements to optimize cost and performance.

Communication and Leadership:

• Excellent communication skills with the ability to effectively convey technical information to non-technical stakeholders.

• Strong leadership capabilities with a track record of building and motivating high-performing teams.

• Experience in collaborating with cross-functional teams to achieve common goals and objectives.

EXPERIENCE

Manager of Information Technology Operations

Ring Therapeutics

Cambridge, MA

02/2022 – Present

• Directed all aspects of IT operations, including infrastructure, systems, budget, and support services, aligning them with organizational objectives.

• Managed relationships with MSPs, network providers, security providers, and other IT vendors, negotiating contracts and SLAs to achieve cost-effectiveness and business alignment.

• Successfully coordinated three company relocations, overseeing infrastructure setup, and minimizing disruption to IT operations.

• Provided regular IT performance reports to executive leadership, detailing metrics, risk management, and progress toward strategic goals.

• Developed and executed comprehensive IT policies, including the Written Information Security Program (WISP), Acceptable Use Policies, Data Classification Guidelines, and Incident Response Plan.

• Implemented disaster recovery plans to minimize downtime and data loss in case of system failures or security breaches.

• Collaborated with cross-functional teams to integrate new systems and technologies, enhancing operational efficiency and productivity.

• Conducted regular security audits and implemented measures to protect sensitive data and mitigate cyber threats.

• Led the implementation of advanced cybersecurity measures, maintaining compliance with industry regulations and safeguarding sensitive data.

• Managed all IT-related projects as the project manager, including the migration from Flagship Pioneering to a GrowthCo, overseeing the transition of key systems and applications such as Greenhouse, Zoom, Slack, and Okta, and ensuring seamless integration and user adoption.

Senior Desktop Support Analyst

Deciphera

Waltham, MA

03/2020 – 02/2022

• Performed on-site and remote tier2 support – resolution of PC, iPad and smartphone requests including diagnosis, problem resolution, escalation and follow-up with Associates on specific requests

• Infrastructure administrator support including project updates and status reports

• Participated in engineering projects, such as maintaining the image, testing new software to make sure that it is compatible with current image, acted as a resource for other departments for testing programs and systems to increase operational efficiency

• Developed and continually improved a Knowledge Base for incident resolution and user self-service

• Created and maintained documentation for systems and solutions as they are installed and upgraded. Published the documentation to shared repositories and updated repository

• Assisted in network operational issues including account and security administrations

• Vendor management which included evaluating MSP performance, communicated with vendors to ensure stock of remote equipment, licensing, negotiated contracts and maintained a professional relationship between the company and vendor.

Desktop Support Analyst

Aqueduct Technologies

Waltham, MA

10/2019 – 03/2020

• Performed on-site Tier2 support – resolution of PC, iPad and smartphone requests including diagnosis, problem resolution, escalation and follow-up with associates on specific requests.

• Monitored administrative activities including project updates and status reports

• Infrastructure administrator support

• Participated in engineering projects, such as maintaining the image, testing new software to make sure that it is compatible with current image, acted as a resource for other departments for testing programs and systems to increase operational efficiency

• Developed and continually improved a Knowledge Base for incident resolution and user self-service

• Created and maintained documentation for systems and solutions as they are installed and upgraded. Published the documentation to shared repositories and updated repository

• Assisted in network operational issues including account and security administrations

Senior IT Support Specialist

MutualOne Bank

Framingham, MA

03/2017 – 02/2019

• Provided hands-on support for end user technical issues related to desktop hardware, operating system, and supported third party applications

• Preformed computer setups and installation of operating system/software

• Helped maintain inventory of Bank software/hardware and ensures the delivery of software/hardware packages

• Served as one of the POCs for all service calls for maintenance/repairs for Bank hardware and software

• Acted as escalation point for IT Support Specialists on tickets

• Maintained and optimized the bank’s local and wide area network

(WANs)

• Researched, recommended, acquired and installed standard industry PC solutions

• Worked as part of a team to resolve all data communications issues including telephone line, data line, telephone equipment or peripheral equipment failures

• Assisted in ongoing training of financial institution personnel on specific software and hardware applications, as well as cyber security best practices

• Assisted in testing Bank’s Business Continuity/Disaster Recovery program

• Assisted in the development and maintenance of the Bank’s Cyber and Information Security Program

• Assisted in the resolution of network configuration and implementation issues

• Implemented procedures related to information access and control

• Evaluated and maximize system potential by testing compatibility of new programs with existing programs

IT Support Specialist

MutualOne Bank

Framingham, MA

11/2014 – 11/2014

• Provided hands-on support for end user technical issues related to desktop hardware, operating system, and supported third party applications

• Preformed computer setups and installation of operating system/software

• Helped maintain inventory of Bank software/hardware and ensures the delivery of software/hardware packages

• Served as one of the point of contacts for service calls for maintenance and repairs for Bank hardware and software

• Helped maintain the Bank’s local and wide area network (WANs)

• Researched, recommended, acquired and installed standard industry PC solutions

• Worked as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures

• Assisted in ongoing training of financial institution personnel on specific software and hardware applications, as well as cyber security best practices

• Assisted in testing Bank’s Business Continuity/Disaster Recovery program

• Assisted in the resolution of network configuration and implementation issues

Associate IT Support Analyst

Beacon Partners

Weymouth, MA

11/2013 – 11/2014

• Provided remote access support for over 300 consultants in the US

• Ghost imaged multiple machines for new hires

• Created new users in an active directory, Microsoft exchange and Lync server

• Managed desktop support for Lenovo and Dell machines

• Coordinated training on behalf of the IT Department for new hires Help Desk Technician

aNetworks

Norwell, MA

06/2011 – 11/2013

• Provided desktop support for over 120 clients in the greater Hartford region by phone or in person as needed to minimize downtime

• Completed remote PC maintenance, in-house PC installations and in-house PC repairs

• Identified, isolated and repaired computer equipment during preventative maintenance routines

• Acquired formal training in software and hardware, including on-the- job training

REFERENCES

Available upon request.

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